Apple Faces Scrutiny as $1,200 Laptop Fix Solved for Free in Minutes

Louis Rossmann

Apple uses rigid repair protocols and triggered moisture indicators to justify costly hardware replacements over simple fixes, accelerating legislative efforts across 17 states to break its post-sale monopoly on servicing.

AI-assisted summary of Genius Bar caught ripping customer off ON CAMERA by CBC News — original source. Check the original for full context.

Source published: 2018-10-09

Key ideas

A CBC News undercover investigation revealed an Apple Store Genius Bar quoting a customer $1,200 to replace multiple components on a MacBook Pro that only required a bent backlight pin to be straightened. (2:09)
Independent technician Louis Rossmann resolved the dark display issue in under two minutes at zero cost by bending pin 1 of the LCD connector back into its groove. (3:38)
Apple defends its high repair estimates by citing rigid policies against partial repairs when liquid contact indicators show exposure, despite indicators frequently triggering from ambient humidity. (2:09)
Seventeen U.S. states have introduced Right to Repair bills requiring hardware manufacturers to supply genuine replacement parts, diagnostic tools, and schematics to independent technicians and consumers. (11:09)

Detailed notes

## Background This video was published on YouTube by independent repair technician Louis Rossmann on October 9, 2018, featuring an undercover investigation produced by CBC News Canada. The video documents a MacBook Pro brought to an Apple Genius Bar with a dark display, where technicians quoted $1,200 for extensive component replacements, despite the true failure being a simple bent backlight pin that Rossmann resolved in seconds for free.

## TL;DR CBC News takes a malfunctioning MacBook Pro to an Apple Store Genius Bar, where staff blame tripped liquid contact indicators and quote a $1,200 repair involving total logic board and top case replacements. Bringing the identical machine to Louis Rossmann's independent repair shop in Manhattan, Rossmann quickly demonstrates that the display panel is functional and restores the backlight within ninety seconds simply by straightening a bent cable pin with tweezers. The report expands into a broader examination of Apple's anti-repair engineering practices with iFixit's Kyle Wiens, spotlighting proprietary screws, glued batteries, and component serializing. Ultimately, the segment tracks the escalating political battle as 17 states introduce Right to Repair legislation to legally force tech manufacturers to provide diagnostic tools, schematics, and parts to the public.

## Atmosphere & style The piece carries the tense, revealing energy of an undercover consumer watchdog expose, contrasting the polished, corporate sterility of the Apple Store with the gritty, practical authenticity of an independent electronics workshop. There is an immediate sense of vindication and disbelief as Rossmann effortlessly diagnoses and fixes the screen in under two minutes using basic hand tools right after viewers watch Apple quote a four-figure overhaul. The narrative then shifts into determined advocacy, balancing outrage over anti-consumer engineering with an empowering, grassroots legislative push led by Rossmann and repair advocates.

## Bulletin - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) A CBC News undercover investigation revealed an Apple Store Genius Bar quoting a customer $1,200 to replace multiple components on a MacBook Pro that only required a bent backlight pin to be straightened. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Independent technician Louis Rossmann resolved the dark display issue in under two minutes at zero cost by bending pin 1 of the LCD connector back into its groove. - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) Apple defends its high repair estimates by citing rigid policies against partial repairs when liquid contact indicators show exposure, despite indicators frequently triggering from ambient humidity. - [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) Seventeen U.S. states have introduced Right to Repair bills requiring hardware manufacturers to supply genuine replacement parts, diagnostic tools, and schematics to independent technicians and consumers.

## Key takeaways - [00:00](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=0s) Growing public scrutiny challenges Apple's customer-friendly brand image amid accusations of systematically overcharging for repairs or declaring repairable devices obsolete. - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) At a Toronto Apple Store, a technician quoted $1,200 for a logic board and top case replacement—with an additional $780 if the display needed swapping—for a MacBook with a dark screen. - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) Apple enforces a strict policy barring partial repairs whenever liquid contact indicators show signs of moisture, regardless of whether liquid caused the actual defect. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Shining a microscope light through the display lid confirmed that the MacBook panel and cursor were fully operational, ruling out a destroyed logic board. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) The display failure was caused entirely by a bent pin 1 on the LCD cable connector, which grounded the backlight circuit and prevented power from flowing. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Straightening the bent connector pin with tweezers restored normal screen operation in under ninety seconds without any replacement parts. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Liquid contact indicators inside laptops frequently turn red due to high ambient humidity rather than direct liquid spills, leading to misdiagnosed water damage. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Rossmann's shop sees between 10 and 30 customers every day who were turned away or given astronomical repair estimates by Apple. - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Apple formally denied systematically inflating repair quotes and stated that customers are best served by certified technicians using genuine parts. - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) iFixit argues that manufacturers deliberately engineer post-sale control to monopolize device lifecycles and suppress independent consumer ownership. - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) Apple deploys proprietary Pentalobe screws and glued-in batteries to intentionally complicate basic disassembly for independent shops and consumers. - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) Software component-locking has been introduced into iOS, causing devices to disable hardware functions when non-authorized replacement components are detected. - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) Apple relies on aggressive copyright enforcement, threatening independent repair advocates with statutory damages up to $150,000 per schematic or service manual violation. - [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) Advocates engaged lawmakers directly at the New York State Legislature through a hands-on 'repair café' to demystify electronics hardware repair. - [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) Right to Repair advocates argue that if a single jurisdiction passes legislation, global supply chain realities will force manufacturers to adopt the standard worldwide.

## Detailed walkthrough ### [00:00](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=0s) The Apple Myth vs. Allegations of Deceptive Repairs

Apple product launches are treated as major cultural spectacles, driven by relentless hype and fierce consumer loyalty. Customers routinely line up around blocks, eager to purchase the latest devices, and rarely consider buying computers or gadgets from any other company. However, that glossy public image of friendly, knowledgeable Apple Store staffers eager to assist buyers is being clouded by serious accusations of deceptive business practices. Across North America, loyal customers report being wildly overcharged for routine fixes or flatly told their devices are beyond repair, leading to a growing pushback against the tech giant.

[02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) Undercover at the Genius Bar: A $1,200 Quote for a Dead Screen

CBC News investigates an Apple Store in Toronto using hidden cameras to see how staff handle a malfunctioning MacBook Pro whose screen will not turn on. The Genius Bar technician immediately points out several red dots inside the chassis, explaining that these liquid contact indicators are normally white and turn red when exposed to moisture. Because the indicators show evidence of liquid contact in multiple areas, the technician concludes that a spill has permeated the entire machine and insists that Apple's repair policy forbids partial repairs: “regardless of what the cause of it is if it isn't the liquid we have to fix the liquid so it's not uh like we can't do partial repairs when it's been damaged by something”.

When asked for alternatives, the technician breaks down an estimate that nearly equals the cost of a brand-new laptop. The minimum repair entails replacing the logic board for $600, the top case for $500, plus $100 in labor—amounting to $1,200. If the display assembly itself must also be swapped, that would add another $780. The employee makes it clear there is no cheaper option available through the store, pushing the customer toward either a massive repair bill or replacing the machine outright.

```mermaid flowchart TD accTitle: Apple Genius Bar Repair Decision Tree accDescr: Diagram illustrating Apple Store diagnostic protocol quoting 1200 dollars versus independent shop repair. subgraph AppleDiagnostic["Apple Genius Bar Assessment"] A["Customer brings in MacBook with dark screen"] --> B{"Check Liquid Contact Indicators"} B -->|"Indicators turned red"| C["Mandate full multi-component replacement"] C --> D["Logic Board: $600 Top Case: $500 Labor: $100 (Optional Display: +$780)"] D --> E["Total quote: $1,200+ Advise buying new device"] end subgraph RossmannDiagnostic["Independent Repair (Rossmann)"] F["Shine light through screen"] --> G["Verify display panel & cursor are active"] G --> H["Inspect display connector"] H -->|"Backlight pin bent out of groove"| I["Straighten pin with tweezers"] I --> J["Screen restored in under 2 minutes Cost: $0.00"] end ```

[03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) Louis Rossmann Diagnoses the Real Problem in Minutes

To verify the Apple Store's diagnosis, the laptop is taken to First Avenue in Manhattan, to an independent repair shop operated by Louis Rossmann. Rossmann, who began repairing computers in college and now broadcasts board-level repair tutorials to millions of viewers on YouTube, is an outspoken critic of Apple's service model: “overall Apple tries to get you to purchase a new device instead of repair your old one”. Rossmann immediately tests the MacBook using the light from his microscope, shining it directly through the back of the Apple logo on the lid. The test instantly reveals a fully functional cursor moving on the display panel, proving that the screen is generating an image and that the issue is solely a missing backlight rather than a fried logic board.

Opening the chassis, Rossmann inspects the video cable connector under magnification. He points out that pin 1—the dedicated pin for the LCD backlight circuit—has bent outward from its groove, preventing proper contact and grounding the backlight power rail. Using a pair of tweezers, he gently bends the pin back into its slot, reconnects the cable, and powers the laptop on. Within ninety seconds, the screen lights up completely with the Apple logo visible.

Addressing the water damage claim made by the Apple Store, Rossmann clarifies that while the indicators near the battery did turn red, those sensors are notorious for reacting not just to spills, but also to ambient humidity. A machine kept in a humid environment can easily trigger the stickers without any liquid ever being spilled onto the board. When asked what he would charge an off-the-street customer for this fix, Rossmann explains: - Straightening the existing pin on the original cable is done for free, since it takes only a minute and 99% of the time lasts the life of the machine. - If a customer prefers a brand-new cable installed for complete peace of mind, the repair costs between $75 and $150 depending on the difficulty of opening that specific laptop model. - Rossmann notes that his shop sees customers turned away or given astronomical repair estimates by Apple between 10 and 30 times every single day.

When asked to respond to the Toronto incident and allegations of systematic overcharging, Apple declined to provide an on-camera spokesperson. Instead, the company issued a written statement asserting that customers are best served by Apple-certified technicians using genuine parts, and explicitly denied that they systematically inflate repair quotes.

[07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) The Right to Repair Battle and Apple’s Anti-Repair Engineering

In San Luis Obispo, California, Kyle Wiens operates iFixit, North America's premier third-party repair advocate and teardown organization. Employing 125 staff members and generating $21 million annually, iFixit publishes free online guides and sells specialized tools to help consumers fix electronics. Wiens, a prominent leader in the national right to repair movement, describes how corporate policy has steadily eroded consumer ownership over time. He argues that modern manufacturers seek an unprecedented level of post-sale dominance: “Apple's perspective is that they want complete control over the device from the moment that you buy it all the way through the end of life and right to repair takes some of that control away from them and puts it in the hands of the owner and and that's where for a manufacturer to say we're making a product and we're putting it out in the world and we're going to control every aspect of what happens after the fact is is complete lunacy”.

To illustrate how Apple deliberately engineers obstacles to prevent consumers and local shops from repairing devices, Wiens demonstrates three key tactics: - **Proprietary Pentalobe Screws**: Apple designed its own five-pointed screw head for the bottom of MacBooks and iPhones solely to prevent ordinary users from opening hardware with standard household screwdrivers. - **Glued-In Batteries**: Newer devices, such as the iPhone 8, secure batteries using aggressive stretch-release Command-style adhesive strips that frequently snap during removal, turning a simple battery swap into a hazardous, frustrating repair. - **Software Component-Locking**: In previous generations, replacing a cracked screen or home button was inexpensive and straightforward. Apple later updated iOS to detect non-authorized replacement home buttons, shutting down phone functionality entirely if an unverified button is detected. Wiens compares this practice to an automotive nightmare: “it would be like if you're driving your car and maybe you changed out the tires and you had aftermarket tires and then all of a sudden Tesla pushes out a software update and your car stops driving because of those aftermarket tires”.

Beyond physical design hurdles, Apple actively targets the independent repair ecosystem through aggressive legal tactics. The company views third-party shops as adversaries, threatening repair educators and independent shops like iFixit and Louis Rossmann with legal action over the publication of component schematics and repair manuals. Because Apple holds copyright over service manuals, the company issues copyright takedown notices threatening statutory damages of up to $150,000 per violation. Rossmann and Wiens note that these legal maneuvers—combined with customs seizures of imported replacement parts—cast a severe chilling effect on the entire independent repair community and restrict access to the basic technical information required to fix modern electronics.

[11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) Right to Repair Takes the Fight to Lawmakers

The tide is beginning to turn against Apple as the Right to Repair movement gains political traction across North America. At the New York State Legislature, Louis Rossmann and repair advocates set up an interactive "repair café" specifically to demonstrate consumer electronics repair directly to lawmakers. Engaging the politicians hands-on, Rossmann points out internal hardware components to demystify device repairability, asking, "which one of these one two three do you think is covering up the battery connection," to which a lawmaker guesses, "probably this one." So far this year, 17 U.S. states have introduced Right to Repair legislation designed to legally compel Apple and other consumer electronics manufacturers to provide repair manuals, schematics, diagnostic software, and genuine spare parts directly to independent third-party repair shops and device owners.

When asked what changes he wants to see from Apple, Rossmann emphasizes basic coexistence rather than asking for special favors from the tech giant. As Louis Rossmann stated: “I'd like Apple to change by acknowledging that if they're not willing to do certain jobs maybe somebody else would and to just I'm not even asking them to extend an olive branch I'm just asking them to you know stop extending the knife.” Advocates explain that once a single governing body enacts this legislation, a powerful domino effect will take place. If a single state or province—such as Ontario—passes a comprehensive Right to Repair bill, it could effectively create a global standard. Hardware manufacturers rely on unified supply chains and cannot feasibly maintain different diagnostic tools, product variations, or support manuals across separate regional jurisdictions when their priority is simplifying global operations.

By exposing the stark difference between a simple, free cable adjustment and Apple’s predatory quote that nearly matched the price of a brand-new MacBook, the movement has placed Apple's post-warranty repair ecosystem under intense public and legislative scrutiny, leaving long-time customers questioning whether the corporation truly prioritizes their interests.

```mermaid flowchart TD accTitle: The Domino Effect of Right to Repair Legislation accDescr: Diagram illustrating how a single jurisdiction passing Right to Repair leads to global industry compliance.

subgraph LegislativeAction ["Legislative Breakthrough"] A["Single Jurisdiction Passes Bill (e.g., New York or Ontario)"] end

subgraph IndustryImpact ["Operational Reality"] B["Mandatory Release of Manuals, Parts & Diagnostics"] C["Global Supply Chains Cannot Segment Support"] end

subgraph Outcome ["Market Shift"] D["De Facto Global Right to Repair Standard"] end

A --> B B --> C C --> D ```

- **Legislative Activity**: 17 U.S. states have introduced Right to Repair legislation mandating access to official repair manuals and replacement components. - **The Domino Effect**: Because multinational manufacturers design products and operational support globally, a single jurisdiction adopting Right to Repair forces global compliance to simplify supply chain operations. - **Predatory Pricing Reality**: The undercover investigation revealed Apple quoting repair costs that closely rivaled the purchase price of an entire replacement machine for an issue that required zero replacement parts.

## Notable quotes > [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) overall Apple tries to get you to purchase a new device instead of repair your old one — Louis Rossmann

> [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) I'd like Apple to change by acknowledging that if they're not willing to do certain jobs maybe somebody else would — Louis Rossmann

## Mentioned Apple, CBC News, Louis Rossmann, Genius Bar, MacBook Pro, iFixit, Kyle Wiens, iPhone 8, Tesla, New York State Legislature

## Video description https://tinyurl.com/rossmatrix FOLLOWUP video on CBC 'bias' and the bent pin: https://youtu.be/N03U7SPkAiE

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ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL https://youtu.be/_XneTBhRPYk

This Macbook has no backlight due to a common F'up - pin 1 of the LCD cable is bent. Pin 1 is for the LCD backlight. The board's current sensing circuit on backlight output will notice that pin 1 is touching the connector housing itself, shorted to ground, and not send power through to the circuit. Bending the pin back fixed the problem.

At Apple, this issue would have cost the customer $1200. You might not believe me, which is why we have it all on tape. :)

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[Source](https://www.youtube.com/watch?v=o2_SZ4tfLns)

中文简报

苹果1200美元电脑维修数分钟内免费解决引关注苹果利用僵化的维修规范和触发的受潮指示剂，以昂贵的硬件更换代替简单修复，从而推动了17个州通过立法打破其售后服务垄断的努力。加拿大广播公司新闻部（CBC News）将一台发生故障的MacBook Pro送至苹果零售店天才吧（Genius Bar），店员归咎于液体接触指示剂被触发，并开出了1200美元的维修报价，涉及更换整个主板和顶壳。随后，他们将同一台机器带到了路易斯·罗斯曼（Louis Rossmann）在曼哈顿的独立维修店，罗斯曼迅速证明显示面板功能正常，仅用镊子扳直弯曲的排线引脚，就在90秒内恢复了背光。该报道随后与iFixit的凯尔·韦恩斯（Kyle Wiens）一起深入探讨了苹果反维修的工程设计手段，重点指出了专有螺丝、胶水粘合的电池以及组件序列化等问题。最后，节目关注了不断升级的政治博弈，已有17个州提出了“维修权”法案，旨在通过法律强制技术制造商向公众提供诊断工具、原理图和零部件。 CBC News的一项卧底调查显示，苹果零售店天才吧针对一台仅需扳直弯曲背光引脚的MacBook Pro，向顾客开出了1200美元更换多个部件的报价。 (2:09) 独立技术人员路易斯·罗斯曼将液晶显示器连接器的1号引脚扳回凹槽，在两分钟内免费解决了屏幕不亮的问题。 (3:38) 苹果为其高昂的维修报价辩护，理由是当液体接触指示剂显示进水时，公司有禁止局部维修的严格政策，尽管这些指示剂经常仅因环境湿度就会被触发。 (2:09) 美国已有17个州提出了“维修权”法案，要求硬件制造商向独立技术人员和消费者提供原厂配件、诊断工具及原理图。 (11:09)

Reading summary

A CBC News undercover investigation and independent repair advocates allege that Apple systematically pushes customers toward costly component replacements or new device purchases instead of viable, inexpensive fixes. Apple maintains that its official service network ensures customer safety and quality, denying allegations that repair quotes are inflated. Undercover Diagnostic Discrepancies at the Genius Bar (2:09) A hidden-camera investigation by CBC News at a Toronto Apple Store revealed staff quoting a customer $1,200 to fix a MacBook Pro with a dark screen, an amount approaching the cost of a new laptop. Technicians cited tripped liquid contact indicators inside the chassis to conclude the machine suffered extensive liquid damage, asserting that company policy strictly prohibits partial repairs and mandates swapping the logic board ($600), top case ($500), and paying labor ($100), with an additional display swap potentially adding $780. Independent Verification and Board-Level Realities (3:38) When brought to Manhattan independent repair technician Louis Rossmann, the same laptop was diagnosed within minutes. Shining light through the lid's Apple logo revealed an active cursor, proving the display panel was functional and the issue was merely a non-functioning backlight. Under microscopic inspection, Rossmann found a bent backlight pin on the video cable connector. Straightening the pin with tweezers restored the screen in ninety seconds at no charge, though replacing the cable entirely would cost $75 to $150. Rossmann noted that liquid indicators frequently trip from ambient humidity rather than direct spills, and reported seeing customers given inflated quotes by Apple between 10 and 30 times a day. Engineering and Legal Hurdles Restricting Repairs (7:27) Advocates argue Apple's repair practices stem from intentional design choices and aggressive legal maneuvers. Kyle Wiens of iFixit highlighted physical and programmatic barriers, including proprietary pentalobe screws, fragile stretch-release battery adhesives that snap easily, and software component-locking that disables functionality if unauthorized parts like replacement home buttons are detected. Legislative Pressure and the Domino Effect (11:09) To counter manufacturer restrictions, the Right to Repair movement has pursued state-level legislation, with 17 U.S. states introducing bills requiring electronics manufacturers to provide repair manuals, schematics, diagnostics, and genuine parts to independent shops and consumers. Rossmann demonstrated repairs to New York lawmakers to demystify hardware maintenance, asking only that Apple stop actively penalizing third-party servicers. Advocates believe that if a single large jurisdiction like New York or Ontario passes such legislation, the global nature of supply chains and diagnostic tools will force a de facto international standard. While Apple declined to provide an on-camera spokesperson to address the Toronto incident, it issued a written statement denying that it systematically inflates repair quotes, maintaining that customers are best served by Apple-certified technicians using genuine parts. The tension between proprietary repair control and consumer ownership rights remains an active legislative debate across North America.

精炼阅读摘要

CBC News 的卧底调查与独立维修专家的技术实证指出，Apple 零售店的天才吧（Genius Bar）涉嫌利用严苛的进水判定规则，向仅需微小修复的用户索取昂贵的捆绑更换费用；与此同时，第三方维修界正通过揭露其硬件封锁设计并推动“维修权”（Right to Repair）立法，试图打破科技巨头对售后市场的垄断。天才吧高昂报价与独立维修技术反差 (2:09) CBC News 在多伦多 Apple Store 的卧底调查记录了一起典型案例：一台屏幕无法点亮的 MacBook Pro 被天才吧技术人员判定为“全机严重进水”，理由是机内多处液体接触指示标变红。店员援引公司禁止部分维修的政策，坚称无论故障由何引起，都必须更换主板（600 美元）、顶壳（500 美元）并加收 100 美元人工费，最低报价达 1,200 美元，若更换屏幕总成还需追加 780 美元，总体开销几乎与购入新机持平。然而，曼哈顿独立维修商 Louis Rossmann 在显微镜下复核发现，该机逻辑板运转正常，屏幕仅是背光失效，症结仅为显示电缆第 1 针脚轻微弯曲变形导致接地。Rossmann 使用镊子在 90 秒内将针脚复位，屏幕即刻恢复正常。他指出，指示标极易受环境湿度影响变红，并非必然发生泼溅。此类问题在独立店铺可免费复位，即便更换全新电缆也仅需 75 至 150 美元；Rossmann 称其店铺每天都会遇到 10 至 30 名被 Apple 报出天价账单或拒修的顾客。面对指控，Apple 拒绝接受出镜采访，在书面声明中否认系统性虚高报价，并坚称认证技术人员搭配原厂配件最能保障客户利益。专有设计与法律壁垒构筑的维修垄断 (7:27) 拥有 125 名员工、年营收 2100 万美元的维修平台 iFixit 创始人 Kyle Wiens 指出，Apple 正在从硬件设计与法律层面系统性剥夺消费者的设备所有权。Wiens 举例列举了 Apple 设立的三重技术障碍：首先是采用专有的五角防拆螺丝（Pentalobe Screws），阻止用户使用标准螺丝刀拆机；其次是在 iPhone 8 等设备中采用高粘性易拉胶固定电池，极易在拆卸时断裂并带来安全隐患；最后则是推行软件层面的组件配对锁（如非授权更换 Home 键会导致手机彻底停用），Wiens 将此比作“车主更换第三方轮胎后，汽车因系统更新而无法行驶”。除了工程层面的阻碍，Apple 还通过严厉的法律手段打压独立维修生态。Rossmann 与 Wiens 说明，Apple 视第三方维修为对手，凭借维修手册和电路原理图的版权，向分享技术的独立机构发出下架通知，并威胁主张单次侵权最高达 15 万美元的法定赔偿；同时，厂商还促成海关查扣第三方进口的替换零部件。这些举措给维修教育与独立从业者带来了严重的寒蝉效应，切断了公众获取基础维修资料的途径。维修权法案攻防与全球连锁效应 (11:09) 面对科技巨头的封闭策略，北美维修权运动已逐步拓展至立法领域。Rossmann 等维权代表在纽约州议会设立“维修咖啡馆”，现场引导议员识别内部组件，普及设备维修的可行性。全美已有 17 个州提出了“维修权”法案，旨在依法强制要求 Apple 等厂商向独立维修店及设备所有者开放维修手册、电路图、诊断工具和原厂备件。 Rossmann 强调，其诉求并非要求 Apple 提供特殊倾斜，而是呼吁其停止对独立维修业的打压，实现市场共存。维修权倡导者进一步预测，该立法将引发显著的“多米诺效应”：由于跨国硬件厂商高度依赖统一的全球化供应链，在运营上难以针对不同地区割裂诊断工具或产品手册；因此，一旦纽约州或安大略省等单一辖区通过立法，就有望迫使厂商在全局层面开放资源，从而形成事实上的全球维修标准。本案凸显了官方售后高昂的整机级报价与低成本微观修复之间的巨大鸿沟。尽管 Apple 坚称封闭生态与认证网络是为了保障服务质量，但围绕高额维修费、人为工程限制以及版权施压的质疑，已使该公司的售后模式面临前所未有的公众审视。全球电子消费品维修规则能否重构，取决于各地维修权立法能否顶住商业游说并产生实质突破。

Detailed notes — zh

## Background 该视频由知名独立维修博主兼维权倡导者 Louis Rossmann 于 2018 年 10 月 9 日发布在 YouTube 平台上。视频基于加拿大广播公司（CBC News）的暗访调查片段，记录了一台仅因屏线引脚弯折导致背光不亮的 MacBook Pro 在苹果天才吧被判定严重进水并报价 1200 美元，而 Rossmann 仅用镊子耗时 90 秒免费修好，借此揭露苹果官方售后的暴利与维修垄断。 ## TL;DR 节目围绕 CBC 团队携带故障 MacBook Pro 的暗访展开，苹果天才吧技术人员坚称整机严重进水损坏，拒绝排查局部硬件并开出高达 1200 美元的主板及顶壳更换天价账单，甚至暗示顾客不如直接买新机。随后记者求助于独立维修专家 Louis Rossmann，后者通过显微镜检查发现仅是背光供电引脚（Pin 1）轻微弯折，用镊子拨正后在 90 秒内零成本成功修复。视频进而深入探讨了 iFixit 创始人 Kyle Wiens 等人对苹果使用五角防撬螺丝、胶水粘连与固件锁死等手段阻碍自主维修的控诉，并展示了独立维修界通过“维修咖啡馆”向政客游说、全力推动“维修权（Right to Repair）”立法的抗争过程。 ## Atmosphere & style 整部暗访调查纪录片节奏紧凑、反差鲜明，充满强烈的批判与讽刺意味。从苹果官方零售店光鲜亮丽的环境与店员冷漠自信地开出天价账单，到 Rossmann 杂乱而专业的工作台前轻描淡写用一把镊子秒破“绝症”，这种荒诞的对比极具冲击力。节目在客观调查中透露出消费者的无力感与维修界的不满，同时随着全美 17 州维修权抗争的展开，基调逐渐转向激昂与克制并存的维权觉醒，带给观众强烈的信息震慑与对大厂垄断的深刻反思。 ## Bulletin - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) CBC 调查暗访显示，苹果天才吧将一台仅因引脚弯曲导致背光不亮的 MacBook Pro 判定为严重进水，并开出高达 1200 美元的整体更换维修账单，甚至建议顾客直接购买新机。 - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 独立维修专家路易斯·罗斯曼（Louis Rossmann）仅用细头镊子耗时 90 秒拨正屏线第 1 号背光引脚便成功修复该电脑，并表示在其实体店该项操作完全免费。 - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) iFixit 创始人凯尔·威恩斯（Kyle Wiens）指出，苹果通过五角专有螺丝、胶水固定电池及软件序列号绑定硬件等手段，系统性剥夺消费者的自主维修能力。 - [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) 全美已有 17 个州提出“维修权”法案，倡导者认为只要单一关键管辖区通过立法，跨国科技巨头为保持供应链统一将被迫在全球范围内开放维修手册与零部件。 ## Key takeaways - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) 苹果天才吧在检测到机身内部浸液指示贴纸变红后，拒绝排查任何局部故障，强制要求整机更换主板与外壳。 - [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) 官方售后给出的维修报价（主板 600 美元、C 壳 500 美元、人工费 100 美元，不含屏幕总成 780 美元）与直接购买新机价格相差无几。 - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 罗斯曼通过显微镜光源透光测试快速验证液晶面板、显卡与核心电路工作正常，迅速排除了主板损毁可能。 - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 该 MacBook 的实际故障仅为屏幕线缆负责背光供电的 Pin 1 针脚弯折短路，使用镊子拨正复位即可彻底修复。 - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 罗斯曼批评苹果的售后政策根本不是以维修为导向，而是通过高额报价诱导客户放弃旧设备并购买新机。 - [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 苹果拒绝接受 CBC 记者的现场出镜采访，仅通过书面声明辩称官方认证使用原装配件能提供最优服务，否认系统性虚高报价。 - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) 苹果通过自研五角防撬螺丝和强力易碎拉胶等物理设计，人为抬高普通消费者与独立维修店拆机更换电池等易损件的门槛。 - [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) 苹果在固件层面实施软硬件序列号绑定，若更换非官方认证的 Home 键或配件，系统会直接阻断通信导致设备功能停用。 - [10:18](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=618s) 苹果法务部门频繁援引知识产权法向在网络上公开电路图与维修手册的机构索赔高达 15 万美元，并利用海关扣押第三方正规配件以打压独立维修生态。 - [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) 民间维权人士通过在纽约州议会设立“维修咖啡馆”向政客直观演示拆机维修难度，有力推动了 17 个州的维修权立法进程。 - [11:58](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=718s) “破堤理论”表明，只要纽约州或安大略省等单一主要市场通过维修权法案，硬件厂商受限于全球统一的供应链与合规要求，将被迫在全世界推行开放维修。 ## Detailed walkthrough ### [00:00](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=0s) 闪亮外表下的裂痕：苹果帝国与消费者的维修困局在万众瞩目的发布会上，苹果公司高调展示号称“迄今为止最先进的 iPhone”，伴随着狂热的欢呼与掌声，这种巨大的营销声量助推苹果成为全球市值最高的科技巨头之一。多年来，苹果用户以极高的品牌忠诚度著称，在选购电脑和数码产品时几乎非苹果不买。然而，这份狂热如今正面临信任危机：这家备受追捧的科技巨头被指控存在欺骗性的商业操作，越来越多忠实拥趸开始感到自己沦为了被任意宰割的冤大头。CBC 记者 Terence McKenna 展开深入调查，走访那些站在第一线挑战苹果帝国的维修专家与维权人士。苹果极力向外界塑造的零售店形象始终光鲜亮丽：店内挤满了渴望最新产品的消费者，年轻热情的店员随时准备提供专业服务，新机发售时门外甚至排起彻夜长队。但这层完美滤镜近期正被频频曝光的高昂维修账单所打破，诸多顾客在天才吧（Genius Bar）遭遇了离谱的维修报价。 ### [02:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=129s) 天才吧暗访：1200美元的“进水”天价账单 CBC 团队携带一台屏幕无法点亮的 MacBook Pro 前往多伦多的苹果零售店进行暗访。经过店内检测，天才吧的技术人员指着内部浸液指示贴纸向暗访记者断言，设备内部进水情况极其严重：“这里原本应该呈白色的小红点变红了，意味着它们接触到了液体；整台电脑几乎到处都是，说明液体渗入了整个机器内部。” 当记者询问是否存在其他故障原因时，店员明确拒绝了排查其他硬件问题的可能性，坚称即便不是液体导致的问题，只要发现进水痕迹，苹果就必须处理液体损坏，绝不提供任何局部维修。紧接着，店员开出了一份令人咋舌的维修清单： - **主板（Logic Board）**：报价 600 美元 - **C壳/顶壳（Top Case）**：报价 500 美元 - **人工费（Labor）**：100 美元 - **可能需要更换的屏幕总成（Display）**：另需 780 美元店员总结表示，即便暂且不换屏幕，最低维修成本也高达 1100 美元加上 100 美元人工费，总计约 1200 美元。面对记者“有没有更便宜的替代方案”的追问，店员斩钉截铁地表示在苹果店内没有任何便宜的维修途径，并直言这个价格“已经非常接近购买一台新电脑的费用”。 ### [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 路易斯·罗斯曼出场：90秒与零成本的现场打脸 ```mermaid flowchart TD accTitle: MacBook 背光故障诊断与修复对比 accDescr: 对比苹果天才吧与第三方维修专家罗斯曼对同一台机器的诊断结论与处理方式 subgraph AppleStore["苹果天才吧 Genius Bar"] A1["检测到液损指示贴变红"] --> A2["判定整机严重进水损坏"] A2 --> A3["强制更换主板与顶壳 报价：1200 美元"] A3 --> A4["建议顾客直接购买新电脑"] end subgraph Rossmann["罗斯曼维修店 Rossmann Group"] B1["显微镜灯透光照射屏幕"] --> B2["发现光标正常移动 判定仅背光不亮"] B2 --> B3["拆机检查屏线接口"] B3 --> B4["发现背光引脚歪斜接触不良"] B4 --> B5["镊子拨正引脚复位 耗时90秒 / 维修费用：0 美元"] end ``` 为了核实苹果官方诊断的真实性，CBC 团队来到位于曼哈顿第一大道的一家小型电脑维修店，求助于路易斯·罗斯曼（Louis Rossmann）。罗斯曼在大学期间便开始从事电脑维修，如今在 YouTube 上发布精密电子元件维修教学视频，常年收获数百万次播放。在谈到苹果公司的售后逻辑时，罗斯曼一针见血地指出：“苹果总体上是在试图引导你购买新设备，而不是维修你的旧设备。” 面对这台被苹果官方宣判“不值得修理”的 MacBook Pro，罗斯曼现场展开了检测： 1. **透光测试**：他将显微镜光源紧贴屏幕背面照射，屏幕中央随即显现出清晰的苹果标志和正常移动的鼠标光标。这证明液晶显示面板本身、图形处理器及核心主板电路运转完好，仅仅是“屏幕背光”没有亮起。 2. **拆机直击病灶**：罗斯曼拆开底盖直奔屏幕与主板的连接接口。在微距放大下，可以清晰看到插头处一根引脚发生了向外弯曲脱位，正是负责背光供电的针脚（Pin 1）。由于引脚弯曲碰不到触点甚至触碰外壳短路，背光电路无法正常供电。 3. **镊子复位**：罗斯曼拿出一把细头镊子，轻轻将弯折的针脚拨正、推回原本的滑槽内，随后重新插上接口通电开机。从拆机到屏幕彻底亮起，整个过程仅耗时约一分半钟。当记者询问如果普通顾客进店遇到此问题该收多少钱时，罗斯曼表示对于单纯拨正针脚这种操作，他店里“分文不取”（完全免费），虽然会提醒客户可能不如原装稳固，但“99% 的情况下，只需将引脚拨正，就能让它一直正常服役到电脑报废”。若客户执意要彻底更换新线缆，依据拆机难度不同收费也仅在 75 至 150 美元之间。面对记者的镜头，苹果拒绝指派发言人接受采访，仅发布书面声明辩称“苹果认证专家使用原装配件能为客户提供最优质服务”，并否认存在“系统性高估维修费用”的行为。而在罗斯曼的店里，每天因被苹果天才吧告知“无法维修”或“费用太高”而登门求助的客户多达 10 到 30 人。 ### [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) iFixit 与“维修权”之战：苹果的人为维修壁垒在加利福尼亚州圣路易斯-奥比斯波，运营着北美最成功的第三方维修企业之一 iFixit。该机构拥有 125 名员工，年收入达 2100 万美元，专门针对市面上的手机与电脑进行拆解、分析通病，并研发配套的专业拆装工具与免费维修指南发布在互联网上。其创始人凯尔·威恩斯（Kyle Wiens）同时也是全美“维修权（Right to Repair）”立法运动的核心倡导者。威恩斯回顾了耐用消费品的演变史，感叹道：“过去，你买了一件东西，坏了就可以修；但随着时间推移，无论吸尘器、电视还是笔记本电脑，我们正在丧失这种能力。”维修权立法的核心目的，正是打破制造商对零件和维修手册的垄断，把修理物品的权利重新交还给消费者。在威恩斯看来，苹果的控制欲令人匪夷所思：“对于一家制造商而言，声称我们造出了产品并卖向世界，但事后发生的一切环节我们都要全权掌控，这纯粹是疯了。” 威恩斯向调查记者逐一拆解了苹果用来阻挠用户自主维修的典型手段： - **专有防拆螺丝**：例如 MacBook Pro 底部的五角防撬螺丝（Pentalobe screw）。这种螺丝完全由苹果自行发明，在工业界毫无通用性，其唯一目的就是阻止普通人利用手头的常见工具打开设备外壳。 - **胶水固定电池**：在 iPhone 8 等设备中，苹果使用强力易碎拉胶将电池死死粘在机身内部，更换时极易拉断导致电池难以取出，人为增加了更换损耗件的危险与难度。 - **软件绑定硬件**：在部分 iPhone 机型上，如果屏幕破损需要连同 Home 键一起更换，原本只需低廉成本换个零件即可，但苹果通过系统固件升级，人为设定检测机制阻断第三方 Home 键通信，直接导致设备停用。威恩斯用汽车做了一个生动的比喻：这就好比你开着一辆车，中途换了一套副厂轮胎，结果特斯拉直接推送一个远程软件更新，强制你的汽车因为使用了非原厂轮胎而无法开动。 ### [10:18](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=618s) 法律威胁与知识垄断：苹果对第三方维修生态的围剿在苹果眼中，未经授权的第三方维修机构早已被视为眼中钉。无论是路易斯·罗斯曼还是 iFixit，都曾因在网络上分享电路原理图（Schematics）或维修手册而频繁遭遇苹果法务部门的侵权警告函。苹果凭借掌握维修手册与技术图纸的著作权，频频引用知识产权法以及海关边境执法条款（ICE），动辄以涉嫌侵权为由扣押第三方维修店进口的正规零部件，甚至威胁追究刑事责任。威恩斯指出，只要第三方将维修手册发到网上，苹果就会发出法律勒令函，警告称如果不立即下架，将就每起侵权行为索赔高达 15 万美元的法定损害赔偿金。这种法律围剿直接对互联网上开源、透明的维修信息流通造成了毁灭性的寒蝉效应。正如罗斯曼所呼吁的，如果法律能对过度的知识产权保护和严苛的海关进口限制进行纠偏，才能真正拯救濒临崩溃的独立维修生态。 ### [11:09](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=669s) 纽约州议会的“维修咖啡馆”与维修权立法浪潮在纽约州立法机构的走廊里，风向似乎正在逐渐逆转，针对苹果公司的“维修权”（Right to Repair）运动正在迅速积聚力量。Louis Rossmann 与其他维修权倡导者在州议会大厦现场设立了一间快闪形式的“维修咖啡馆”（Repair Cafe），专门向议员和政客们进行实机演示，打破科技巨头所宣称的“电子产品过于复杂精细、只有官方能修”的借口。Louis Rossmann 当场拿着设备零件向参访人员提问互动：“你觉得一、二、三这几个部件里，哪一个是用来盖住电池接口的？”对方端详片刻后回答：“大概是这个吧。” 这种直观的现场展示，有力地推动了立法的讨论。仅在当年，全美就已经有 17 个州正式提出了维修权法案。这些法案的核心诉求非常直接：强制苹果等科技硬件厂商向第三方独立维修店和普通消费者开放官方维修手册、诊断工具以及原厂备件的购买渠道。面对厂商严密筑起的维修高墙，Louis Rossmann 表达了极其克制却针锋相对的诉求，他直言： > “I like Apple to change by acknowledging that if they're not willing to do certain jobs maybe somebody else would and to just I'm not even asking them to extend an olive branch I'm just asking them to you know stop extending the knife.” > （我希望苹果能做出的改变是，承认如果他们自己不愿意做某些具体的维修工作，或许别人愿意去做；我甚至都没要求他们递出橄榄枝，我只是希望他们能把刺向别人的刀子收回去。） - **立法推动规模**：当年全美已有 17 个州引入了维修权相关提案。 - **法规核心要求**：强制科技制造巨头向独立维修商家及公众提供完整的维修手册与正品替换零件。 ```mermaid flowchart TD accTitle: 维修权法案对产业生态的影响链条 accDescr: 展示立法如何迫使苹果等厂商开放手册与配件，并打破垄断、惠及全球。 subgraph 推动立法 A["民间与独立维修界（如 Louis Rossmann）"] --> B["在议会设立维修咖啡馆向政客展示"] B --> C["17 个州相继提出维修权法案"] end subgraph 连锁反应 C --> D["单一关键管辖区（如纽约州或安大略省）法案获批"] D --> E["厂商为精简供应链与合规运营无法实行区域割裂"] E --> F["推动全球范围被迫开放维修手册与零配件"] end ``` --- ### [11:58](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=718s) 破堤效应：单一法案如何打破全球垄断与消费质疑当被问及如果真有第一个行政管辖区正式通过此类法案会引发什么后果时，受访分析指出，这正是整个博弈中最关键的转折点——只要有一个州迈出这一步，整座由垄断构筑的大坝就将彻底崩塌。以加拿大安大略省为例，如果安大略省决定通过维修权法案，其实际效果很可能会直接辐射至全球，迫使全世界的维修环境同步开放。原因在于跨国科技硬件制造商在产品设计、零配件供应链以及合规管理上极度追求标准化，根本不可能针对单一市场专门单独定制一套完全不同的产品供给与售后服务体系。这场维修权运动彻底将聚光灯打在苹果公司长期以来的掠夺性商业手段上。在 CBC News 的暗访调查中，官方零售店对一个仅需拨正排针的小问题开出了相当于购买一台全新电脑的天价维修账单。这种动辄要求整体更换昂贵部件的定价模式，正促使越来越多的苹果忠实用户开始深刻反思：这家科技巨头究竟是在全心全意为消费者服务，还是仅仅为了迫使人们放弃旧设备、直接掏钱买新机。记者 Terence McKenna 的深度调查纪录片在进广告后将继续深入剖析这一现象。 - **破堤理论（Dam Burst）**：只要有一个州或省份（例如加拿大安大略省）正式通过维修权法，跨国厂商为了维持全球运营与供应链的统一简化，将被迫在全球范围内推行开放标准。 - **商业模式质疑**：官方售后昂贵的整板更换方案与购买全新电脑的成本几乎无异，迫使公众重新审视苹果的商业动机是否真正符合消费者利益。 ## Notable quotes > [03:38](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=218s) 苹果总体上是在试图引导你购买新设备，而不是维修你的旧设备。 — Louis Rossmann > [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) 对于一家制造商而言，声称我们造出了产品并卖向世界，但事后发生的一切环节我们都要全权掌控，这纯粹是疯了。 — Kyle Wiens > [07:27](https://www.youtube.com/watch?v=o2_SZ4tfLns&t=447s) 过去，你买了一件东西，坏了就可以修；但随着时间推移，无论吸尘器、电视还是笔记本电脑，我们正在丧失这种能力。 — Kyle Wiens ## Mentioned Apple, CBC News, Terence McKenna, Louis Rossmann, Rossmann Repair Group, Genius Bar, MacBook Pro, iPhone, iPhone 8, iFixit, Kyle Wiens, Tesla ## Video description https://tinyurl.com/rossmatrix FOLLOWUP video on CBC 'bias' and the bent pin: https://youtu.be/N03U7SPkAiE 🔵 We fix Macbooks & offer free estimates. https://rossmanngroup.com 🔵 Send us your Macbook for repair! http://bit.ly/sendmacbook 🔵 We'll send you a box with a pre-paid shipping label for your repair! http://bit.ly/sendyourmacbook 🔵 We offer iPhone data recovery: http://bit.ly/2BDBX4G 🔵 We offer lab hard drive data recovery: http://bit.ly/labdatarecovery ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL https://youtu.be/_XneTBhRPYk This Macbook has no backlight due to a common F'up - pin 1 of the LCD cable is bent. Pin 1 is for the LCD backlight. The board's current sensing circuit on backlight output will notice that pin 1 is touching the connector housing itself, shorted to ground, and not send power through to the circuit. Bending the pin back fixed the problem. At Apple, this issue would have cost the customer $1200. You might not believe me, which is why we have it all on tape. :) 👉 LEARN HOW TO DO THIS: › Beginner's guide: http://bit.ly/2k6uz84 › Support forum: $29/mo http://bit.ly/2nX8rMC 👉 Donate & post a message: http://bit.ly/tiplouis 👉 Below we list tools & recording gear we use, repair guides to help you learn, online chip sources, & donation links: 👉 BlackBerry, Oreo, & Clinton the cat's wish list: https://www.amazon.com/hz/wishlist/ls/2YC1L66N7T5BC?&sort=default 👉 CHIPS & COMPONENTS: › http://bit.ly/2jaAOXM 👉 Discord: https://discord.gg/uz9Jt76 👉 TOOLS USED: ✓ Soldering Irons: › Louis' Hakko station(no tweezers): http://amzn.to/2cKkMyO › Paul's Hakko station(works with tweezers): http://amzn.to/2yMvWNy › Micro Soldering Pencil: http://amzn.to/2d5MWUP › Hot tweezers: http://amzn.to/2yMvZsZ › Atten ST-862D hot air station: http://bit.ly/atten862 ✓ CHEAP HAKKO ALTERNATIVES: › TS100 soldering iron: https://amzn.to/2Gy1Fqz › Recommended tips: TS-C4: https://amzn.to/2GSDoz3 TS-KU https://amzn.to/2Elofke ✓ Preferred Soldering Tips › Fine: http://amzn.to/2d5MgPn › Flat: https://amzn.to/2JnsDBT › GPU wicking: http://amzn.to/2w8chtB › Micro soldering tip: http://amzn.to/2qUSFDh ✓ Microscopes: › Microscope: http://amzn.to/2iLrE16 › Barlow lens: http://amzn.to/2yMKdKf › LED light: http://amzn.to/2nzfPT2 › CHEAP alternative microscope: http://amzn.to/2rTlHbj ✓ Soldering/Repair Supplies: › Solder: http://amzn.to/2cKkxUp › Desoldering braid: http://bit.ly/2otflOX › Flux: http://bit.ly/amtechflux › Solder paste: http://bit.ly/amtechsolderpaste › THICK insulated jumper wire: https://amzn.to/2rvtD0A › THIN insulated jumper wire: https://amzn.to/2I47DQY › Kapton tape: http://amzn.to/2yN0xuq › Tweezers: http://amzn.to/2d5NBpi › Blades: http://amzn.to/2ByWnvF › Freeze Spray: http://amzn.to/2BySozw › Conformal coating: http://bit.ly/greencoate › Conformal coating curing pen: http://bit.ly/uvpen ✓ Diagnostic tools: › USB amp meter: http://bit.ly/2B2Lu5W › USB-C amp meter: http://bit.ly/usbcamp › On-Screen multimeter: http://amzn.to/2jtgY9K › Multimeter Probes: http://bit.ly/fineprobes › CHEAP multimeter: http://amzn.to/2zjkg8U › Bench PSU: CSI3005P http://bit.ly/benchsupply ✓ Ultrasonic Cleaning: › ALL MACBOOKS & CELLPHONES: Crest P1200H-45: http://bit.ly/P1200H45 › PRE-TOUCHBAR MACBOOKS & CELLPHONES: Crest P500H-45: http://bit.ly/P500H45 › CELLPHONES ONLY: Crest P230H-45: http://bit.ly/P230H45 › Branson EC cleaning fluid: http://amzn.to/2cKlBrp ✓ Desk supplies: › Desk: http://amzn.to/2yMShdZ › Chair: https://amzn.to/2LB8bUB › Fume Extractor: http://amzn.to/2d5MGoD › Work mat: http://amzn.to/2yMtlTR › Outlets: http://amzn.to/2yNsZwo › Gloves: http://amzn.to/2iUfumS › Durable lightning cable: http://amzn.to/2yNHzUt › Fine tipped snippers: http://amzn.to/2HGt4XB ✓ Screwdrivers: › iPhone bottom screws: http://amzn.to/2yNwX8p › Macbook bottom screws: http://amzn.to/2AKMdVb › Torx T3: http://amzn.to/2zjtxxH › Torx T5 http://amzn.to/2BLNDn4 › Torx T6 http://amzn.to/2B0XIfA › Torx T8 http://amzn.to/2CpWp68 › Phillips #0: http://amzn.to/2AJaHhM › Phillips #000: http://amzn.to/2yNqsCl ✓ RECORDING EQUIPMENT: › Work cam: https://amzn.to/2QjHnt0 › Overhead cam: http://amzn.to/2eAH0oT › Work mic: https://amzn.to/2WGIhzw › Home mic: https://amzn.to/2xfampC › Microscope camera: http://amzn.to/2icVQoG - mine is DISCONTINUED, closest one I can find. › HDMI capture: http://amzn.to/2iyGcle 👉 SHILLING: › Buying on eBay? Support us while you shop! https://www.rossmanngroup.com/ebay › Rossmann Repair Group Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com 👉 Leave a tip for us via cryptocurrency if we've helped you out: › Bitcoin: 1EaEv8DBeFfg6fE6BimEmvEFbYLkhpcvhj › Ethereum: 0x6f6870feb48f08388ee345cf0261e2f03d2fa310 › Ethereum classic: 0x671bfd61ba87edf6365c97cea33d66ba73645510 › Litecoin: LWnbTTAjojZQt68ihFJFgQq3cYHUsTcyd [Source](https://www.youtube.com/watch?v=o2_SZ4tfLns)

Source quotes

[3:38] Louis Rossmann: 苹果总体上是在试图引导你购买新设备，而不是维修你的旧设备。 [7:27] Kyle Wiens: 对于一家制造商而言，声称我们造出了产品并卖向世界，但事后发生的一切环节我们都要全权掌控，这纯粹是疯了。 [7:27] Kyle Wiens: 过去，你买了一件东西，坏了就可以修；但随着时间推移，无论吸尘器、电视还是笔记本电脑，我们正在丧失这种能力。

Source quotes

[3:38] Louis Rossmann: overall Apple tries to get you to purchase a new device instead of repair your old one [11:09] Louis Rossmann: I'd like Apple to change by acknowledging that if they're not willing to do certain jobs maybe somebody else would

Original transcript

[0:00] foreign [0:05] I'm excited to show you what is by far [0:08] the most advanced iPhone we have ever [0:12] created [0:17] the launch of a new iPhone is never dull [0:19] and it's hype like this that has made [0:21] Apple one of the most valuable companies [0:23] in the world [0:25] its customers are fiercely loyal when it [0:27] comes to computers and electronic [0:29] gadgets they tend to buy nothing else [0:30] and that's the thing their favorite [0:32] brand is now widely accused of deceptive [0:35] business practices and many of those [0:37] loyal customers are feeling ripped off [0:40] tonight Terence McKenna meets some of [0:42] the people who are attacking the Apple [0:44] Empire [0:49] [Applause] [0:54] this is the image of an Apple store that [0:56] the company wants you to see masses of [0:58] customers hungry for the latest product [1:01] knowledgeable young staffers eager to [1:04] serve them [1:07] [Applause] [1:08] mad rush to be among the first to buy a [1:10] brilliant new device [1:11] [Applause] [1:15] lately however that positive image is [1:17] being tarnished by stories of customers [1:20] being wildly overcharged for repairs in [1:23] Apple Store [1:29] [Music] [1:53] thank you [1:55] [Music] [2:09] a lot of liquid that's gotten on the [2:11] inside [2:12] um so I took a little picture [2:14] um the little red dots here they're [2:16] normally white and it means that they've [2:17] come in contact with liquid so for it to [2:19] be basically all over the whole computer [2:21] it means it [2:23] um something's going through the whole [2:24] thing [2:25] um so with that we need to be looking at [2:27] replacing quite a few components [2:29] [Music] [2:31] but I'm sure it's could it be something [2:34] else as well well regardless of what the [2:37] cause of it is if it isn't the liquid we [2:39] have to fix the liquid so it's not uh [2:40] like we can't do partial repairs when [2:42] it's been damaged by something so what [2:44] are my options now this well what I was [2:46] going to say is basically all the [2:48] components that we need to replace is [2:49] going to cost more than a thousand [2:50] dollars so to fix it entirely we'll cost [2:53] more than a thousand dollars yeah so [2:57] the very least we'd need to replace is [2:59] the logic board and the top case so that [3:01] we're looking at 600 plus 500 doing 1100 [3:04] for the labor of 100 and then if we need [3:06] to replace the display as well that's [3:08] another 780. so the display we may not [3:13] need to replace but we're still looking [3:15] at a total of around twelve hundred [3:16] dollars wow [3:19] so just to be clear there's no cheaper [3:23] alternative for this [3:25] um [3:27] I mean that that crust is very close to [3:29] the cost of buying a new computer in [3:30] terms of fixing in the store no [3:34] [Music] [3:38] many Apple customers have shared similar [3:40] experiences and so we decided to double [3:43] check the diagnosis on First Avenue in [3:46] Manhattan there is a small computer [3:47] repair store run by Lewis Rossman he [3:51] started fixing computers in college and [3:53] now makes YouTube videos teaching people [3:55] how to repair complex items [3:58] overall Apple tries to get you to [4:01] purchase a new device instead of repair [4:03] your old one his videos often draw [4:05] millions of views [4:09] we brought him the computer that the [4:10] Apple Store in Toronto said was not [4:12] worth fixing [4:14] to have a seat so this is a MacBook Pro [4:17] that uh Apple uh the Apple Store said [4:20] would it cost twelve hundred dollars to [4:21] fix and wasn't worth doing all right [4:23] let's take a look and see if that's true [4:24] so you see you can see the Apple logo [4:26] there and watch if I take a light and I [4:29] put it through there you'll actually be [4:30] able to see everything on the screen so [4:32] this is my microscope light [4:34] and when I put it right through here [4:38] you can see that there's a cursor there [4:40] and then it's moving so most of the [4:41] screen is working properly it's just [4:43] that the backlight is not working right [4:45] this could be either due to a bad screen [4:46] a bad motherboard bad cable but we'll [4:49] figure that out once we open it up okay [5:00] all right so let's take a look on the [5:02] inside of this [5:03] now [5:04] this is where the screen is going to [5:06] connect to the computer okay so the [5:08] first thing I'd want to do is examine [5:09] that area of it to see what it looks [5:10] like [5:12] so you can see the pin that's sticking [5:13] out okay so that pin is actually most [5:16] likely the PIN for the backlight and as [5:18] you can see it's probably not making [5:19] contact because it's bent outwards and I [5:21] got my set of tweezers over here and I'm [5:23] just going to try to push that back into [5:25] the slot and try to get it back into its [5:28] Groove [5:29] so that when I replug in the connector [5:31] it'll work at the Apple Store they [5:33] suggested this was water damage [5:35] well you can see that there are water [5:37] indicators that have turned red so [5:38] that's why they got that idea and [5:40] they're by the battery so this this is a [5:43] water indicator and these these turn red [5:46] when they see liquid however the thing [5:48] here is that these not only turn red [5:50] when they see liquid they also turn red [5:52] anytime there's humidity so if you have [5:55] this in a very humid room all of these [5:56] sensors will turn even if you've never [5:58] spilled liquid on the machine [6:00] all right so let's plug this back in [6:03] and [6:04] hope for the best [6:07] all right as you can see we've got an [6:09] apple and we have a light so it's it [6:11] fixed yeah now that took you like one [6:13] and a half minutes maybe so if I walked [6:16] in off the street with this problem what [6:18] would you charge to for the repair you [6:20] just did if somebody wanted me to just [6:21] bend the pin back I wouldn't charge them [6:23] for that I would say I'm gonna rework [6:25] your original cable that may not last [6:27] long term but here it's free if they [6:30] wanted us to replace the cable depending [6:31] on the model anywhere from 75 to 150 [6:33] depending on the difficulty of opening [6:35] that model but something like this we [6:36] wouldn't charge for it and 99 of the [6:39] time just bending the pin back it'll [6:40] allow it to last until the end of the [6:42] life of the computer [6:44] [Music] [6:45] we asked Apple to respond to this [6:47] instant it's gonna cost more than a [6:49] thousand dollars to fix it entirely will [6:52] cost more than a thousand dollars yeah [6:53] and to the widespread allegations of [6:55] similar corporate Behavior being [6:57] affected by the liquid they declined to [6:59] provide a spokesman but issued a [7:00] statement claiming their customers are [7:02] best served by Apple's certified experts [7:05] using genuine parts they denied [7:08] systematically overestimating repair [7:10] costs [7:11] how often do people show up here with [7:13] the Apple Store telling them it can't be [7:15] fixed or it's too expensive somewhere [7:17] between 10 and 30 times a day [7:19] no kidding yeah [7:27] in San Luis or peaceful California [7:29] iFixit is probably the most successful [7:31] third-party repair business in North [7:33] America [7:36] the business tests cell phones and [7:38] computers diagnosis problems that [7:40] regularly occur and develops the tools [7:42] and techniques to repair them [7:44] they sell the tools and repair manuals [7:46] over the internet [7:49] iFixit has 125 employees and makes 21 [7:53] million dollars a year [7:56] the business is owned by Kyle Wiens who [7:58] is also a leading spokesman for the [8:00] national right to repair movement it [8:02] used to be that you if you bought [8:04] something you'd be able to get it fixed [8:07] when you needed to and over time we've [8:09] lost that ability whether it's a vacuum [8:10] or a television or a laptop it's [8:13] increasingly more challenging to get [8:15] access to the information that you need [8:17] or for local shops to get the parts so [8:18] write your pairs of movement and a set [8:21] of legislation that would restore that [8:23] ability to fix your own stuff how does [8:25] Apple fit into that question Apple's [8:27] perspective is that they want complete [8:28] control over the device from the moment [8:31] that you buy it all the way through the [8:33] end of life and right to repair take [8:36] some of that control away from them and [8:37] puts it in the hands of the owner and [8:39] and that's where for a manufacturer to [8:40] say we're making a product and we're [8:42] putting it out in the world and we're [8:43] going to control every aspect of what [8:44] happens after the fact is is complete [8:46] lunacy we asked Kyle weens to show us [8:49] some of the tricks Apple uses to foil [8:52] easy repairs starting with non-standard [8:55] screws so this is the pentalope screw [8:57] it's on the bottom of the MacBook Pro [8:59] and it's it's these Little Five Points [9:02] so you can see it's it's not like any [9:03] screw that you've seen before and it [9:05] turns out that Apple invented their own [9:07] screw it's it's purely they want to make [9:09] the devices harder for normal people to [9:11] open with the tools that they already [9:13] have laying around [9:15] then Apple started gluing in batteries [9:17] this is an iPhone 8 and and this is the [9:20] battery and it's glued in and that's [9:21] unfortunate it doesn't need to be glued [9:23] in batteries didn't used to be glued in [9:25] one of those kind of pulling yeah it's a [9:28] 3M calls them Command Adhesive right [9:30] right okay [9:35] there and it broke [9:38] and so [9:40] so there's your home button on some [9:42] Apple phones the home button would have [9:44] to be replaced if the screen cracked and [9:46] I can take the home button out it was a [9:48] cheap and easy repair but then Apple [9:50] reprogrammed the operating system to [9:52] detect non-authorized home buttons and [9:55] the phone would suddenly stop working [9:57] yeah it would be like if you're driving [9:59] your car and maybe you changed out the [10:01] tires and you had aftermarket tires and [10:03] then all of a sudden Tesla pushes out a [10:04] software update and your car stops [10:06] driving because of those aftermarket [10:07] tires this stems from a mentality that [10:10] they're the center of the universe and [10:11] nobody else is doing anything with their [10:12] products [10:18] insists that its products are best [10:20] serviced by its own staff and clearly [10:22] sees unauthorized third-party repair [10:24] businesses as the enemy Louis Rossman [10:27] and iFixit have received legal threats [10:29] from the company when they publish [10:30] schematics or repair manual information [10:33] I would be happy with a rollback on the [10:37] intellectual property law and the [10:39] immigrations and Customs Enforcement law [10:41] that allow people to be either thrown in [10:44] jail or prosecuted for importing parts [10:47] and for showing a schematic because [10:49] Apple writes the manual they own the [10:51] copyright to it and so if you post that [10:52] manual online they'll send you a legal [10:55] takedown threat saying that's our [10:56] copyrighted material if you don't take [10:57] it down we'll sue you for up to 150 000 [10:59] in Damages per incident and and those [11:03] legal threats have have really put a [11:05] damper on repair information online [11:09] the type may be turning against apple on [11:12] the right to repair issue I just did a [11:14] video of myself [11:17] this is the New York State Legislature [11:19] or Lewis Rossman and the right to repair [11:21] movement have set up a repair Cafe to [11:24] put on a show for politicians which one [11:25] of these one two three do you think is [11:29] covering up the battery connection [11:30] probably this one probably that one so [11:33] far this year 17 U.S states have [11:35] introduced right to repair legislation [11:37] that would force apple and other [11:39] companies to provide repair manuals and [11:42] spare parts to third-party repair [11:44] businesses [11:45] I like apple to change by acknowledging [11:47] that if they're not willing to do [11:49] certain jobs maybe somebody else would [11:51] and to just I'm not even asking them to [11:54] extend an olive branch I'm just asking [11:56] them to you know stop extending the [11:58] knife [11:58] what happens when the first aid actually [12:00] passes one of these proposed [12:02] legislations well this is where it gets [12:04] really interesting is the moment that [12:05] one state passes things it's it the dam [12:08] is going to burst so if Ontario decided [12:10] we're going to pass right to repair [12:11] legislation that could actually pass [12:12] right to repair for the world because [12:14] manufacturers aren't going to provide [12:16] products differently to people and one [12:18] jurisdiction they want to simplify their [12:19] operations [12:22] the right to repair movement has put a [12:24] spotlight on some of Apple's predatory [12:26] business practices I mean that that cost [12:29] is very close to the cost of buying a [12:31] new computer and many Apple customers [12:33] are starting to wonder whether the [12:35] company really has their best interest [12:37] at heart [12:39] Terence McKenna's documentary continues [12:41] after the break when we come back