Apple Authorized Shops Deny Modular Fixes to Force $300 Device Swaps

Louis Rossmann

Contractual rules bar Apple authorized providers from performing subcomponent fixes and board repairs, forcing consumers into whole-unit replacements that destroy user data while independent shops complete the same repairs for a fraction of the cost.

AI-assisted summary of What does authorized repair do? Let's find out! — original source. Check the original for full context.

Source published: 2017-02-22

Key ideas

Mystery-shopper calls reveal Apple Authorized Service Providers (AASPs) misrepresent modular iPhone 6 headphone jacks as soldered to the motherboard, quoting $299 for whole-unit swaps instead of inexpensive flex cable replacements. (1:28)
The Apple authorized ecosystem offers zero pathways for data recovery on passcode-locked devices experiencing Touch IC failure, routinely discarding boards and directing desperate consumers to third-party recovery firms charging upwards of $1,500. (18:37)
Independent micro-soldering technicians readily fix iPhone Touch IC defects and preserve customer data for $200–$245, disproving manufacturer claims that board-level component repair is impossible or unfeasible. (47:06)
Many authorized repair centers operate merely as mail-forwarding depots that charge higher screen repair rates ($149 vs. $129) and take a week, while minor casing dents trigger mandatory $299–$329 device replacements. (30:18)

Detailed notes

## Background Published by Louis Rossmann on YouTube on February 22, 2017, this video investigates the real-world capabilities and restrictions of Apple Authorized Service Providers (AASPs). The description asks whether authorized repair shops actually fix devices or merely forward mail, noting that while technicians generally want to help, Apple's corporate policies prohibit component-level repairs like headphone jack replacements and board-level touch IC fixes, routinely resulting in unnecessary device swaps and data loss.

## TL;DR Louis Rossmann conducts mystery-shopper phone calls using voice modulation software to test how Apple Authorized Service Providers handle common iPhone hardware failures compared to independent repair shops. For a broken headphone jack, authorized facilities claim the modular flex assembly is permanently soldered to the board, refusing component swaps and quoting $299 for a full unit replacement, whereas an independent shop offers extraction or a $50 part replacement. When testing iPhone 'Touch Disease' board failures, AASPs uniformly reveal they cannot recover data from locked devices at any price and instead charge hundreds of dollars for unit swaps, while independent micro-soldering technicians can restore functionality and preserve user data for roughly $200. Concluding that authorized centers are largely reduced to mail-forwarding depots by restrictive manufacturer contracts, Rossmann urges viewers to contact legislators in support of Right to Repair legislation.

## Atmosphere & style The video carries an energetic, spontaneous livestream atmosphere that blends consumer-advocacy investigative work with sardonic humor. Rossmann's tone swings between disbelief and exasperation as automated IVRs and corporate service policies dismantle basic common-sense repairs, yet he maintains clear empathy for the frontline authorized technicians whose hands are tied by corporate mandates. Watching it feels like sitting beside a seasoned technician in a busy repair workshop, eavesdropping on real-world customer service calls that expose the stark divide between practical electronics troubleshooting and rigid manufacturer monopolies.

## Bulletin - [01:28](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=88s) Mystery-shopper calls reveal Apple Authorized Service Providers (AASPs) misrepresent modular iPhone 6 headphone jacks as soldered to the motherboard, quoting $299 for whole-unit swaps instead of inexpensive flex cable replacements. - [18:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1117s) The Apple authorized ecosystem offers zero pathways for data recovery on passcode-locked devices experiencing Touch IC failure, routinely discarding boards and directing desperate consumers to third-party recovery firms charging upwards of $1,500. - [47:06](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2826s) Independent micro-soldering technicians readily fix iPhone Touch IC defects and preserve customer data for $200–$245, disproving manufacturer claims that board-level component repair is impossible or unfeasible. - [30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) Many authorized repair centers operate merely as mail-forwarding depots that charge higher screen repair rates ($149 vs. $129) and take a week, while minor casing dents trigger mandatory $299–$329 device replacements.

## Key takeaways - [00:17](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=17s) Louis Rossmann employs voice-changing modulation to anonymously mystery-shop Apple Authorized Service Providers and evaluate their diagnostics, turnaround times, and honesty. - [01:28](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=88s) An authorized service provider incorrectly claims the iPhone 6 headphone jack is hard-soldered to the logic board, mandating a $299 mail-in whole-unit replacement and total data loss. - [04:40](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=280s) Independent repair shop The Device Shop clarifies that the headphone jack is on an inexpensive modular flex cable, offering extraction first and capping repair at $50 on the spot. - [06:16](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=376s) Systemic misinformation within the authorized ecosystem stems from restrictive corporate supplier agreements rather than isolated rogue employee mistakes. - [13:14](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=794s) Quest Technical Services accurately identifies Apple's $149 out-of-warranty replacement program for the iPhone 6 Plus Touch IC failure, earning praise for upfront honesty. - [17:13](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1033s) Apple's official multi-touch repair program excluded the standard iPhone 6, despite the device utilizing the identical touch IC controllers and suffering the same defect as the 6 Plus. - [18:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1117s) Mobile Kangaroo admits the authorized ecosystem cannot retrieve data from locked devices with failed touch response, referring customers to DriveSavers for upwards of $1,500. - [24:26](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1466s) Apple's warning that third-party soldering risks damaging boards presents a false dilemma, as Apple's official resolution discards the motherboard with a 100% guarantee of data loss. - [27:38](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1658s) Visual Dynamics confirms that no authorized option exists to extract user data from an unresponsive device regardless of customer budget, quoting around $300 for a replacement unit. - [30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) Authorized shop Core reveals they do not perform iPhone screen replacements on-site, requiring a one-week mail turnaround to Apple depots for $149. - [30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) A bent aluminum corner causes Apple depots to refuse standard display repairs, forcing customers into full unit replacements costing $299 to $329. - [35:45](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2145s) Independent repair shops routinely reshape bent aluminum enclosure corners using tools like the gTool or a flathead screwdriver and hammer to enable affordable screen repairs. - [39:39](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2379s) Tech Genius confirms Apple's policy prohibits authorized shops from replacing modular $5–$10 audio port flex cables, requiring full $299.99 device swaps instead. - [41:45](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2505s) Authorized technicians often experience cognitive dissonance because corporate mandates reduce willing, capable technicians to mere mail-forwarding clerks. - [47:06](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2826s) Independent technician Sunny demonstrates that board-level Touch IC data recovery is readily achievable for roughly $200 to $245 while preserving the original device data. - [48:10](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2890s) Rossmann calls on consumers to lobby state legislators for Right to Repair laws, warning that unchecked manufacturer repair monopolies will expand beyond phones to all consumer goods.

## Detailed walkthrough ### [00:17](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=17s) Setting Up the Experiment

Louis Rossmann tests his microphone audio and voice-changing software as he prepares to conduct mystery-shopper phone calls to repair facilities. Explaining his setup, he notes that earlier in the day, when he attempted to make calls without masking his voice, technicians immediately recognized him. To preserve anonymity and get natural, unfiltered customer service responses, he configured vocal modulation plugins before dialing. His plan is to pose as a standard consumer with common hardware malfunctions to see how Apple Authorized Service Providers (AASPs) compare to independent, unauthorized repair shops in diagnostics, pricing, turnaround times, and honesty.

[01:28](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=88s) Calling the Apple Authorized Service Provider: The "Soldered" Headphone Jack

Louis dials an Apple Authorized Service Provider named TechWise and speaks with a representative named Zyra. Posing as a customer with an out-of-warranty iPhone 6, he explains that he pulled too hard on his headphones and snapped the plug off inside the jack. When he asks if the stuck plug can be removed or repaired, the technician immediately dismisses the possibility of a component-level fix, claiming: “No, unfortunately not. The headphone jack is basically hard soldered directly into the logic board.”

When Louis gently pushes back, mentioning that he saw do-it-yourself guides online showing the headphone jack attached to a separate Lightning connector flex cable that plugs into the board, the technician brushes aside the online information, stating that Apple simply does not provide those individual sub-assemblies to authorized repair shops. The representative explains that Apple strictly controls which parts are shipped out and which are restricted, meaning the entire device must be mailed out to Apple. When asked about pricing, timeline, and data retention, the technician details a full unit replacement:

```mermaid flowchart TD accTitle: Apple Authorized Repair Flow for Stuck Headphone Jack accDescr: Flowchart showing the authorized service process where a phone with a stuck headphone jack is mailed away, costing 299 dollars, taking 4 to 5 days, and resulting in complete data loss via device replacement.

A["Customer: Stuck headphone plug in iPhone 6"] --> B["AASP Diagnosis: Jack is 'hard soldered' to logic board"] B --> C["AASP Mail-In: Sent directly to Apple"] C --> D["Turnaround: 4-5 business days"] C --> E["Cost: $299 replacement fee"] C --> F["Data Outcome: Total data loss / Logic board replaced"] ```

- The turnaround time quoted is 4 to 5 business days. - The cost to resolve the issue through Apple is $299. - Data is not preserved; the representative explicitly warns: “As far as I know, they're going to replace the logic board, which means your data is going to go with it.” - Customers are advised that Apple routinely wipes devices even when it appears unnecessary, leaving them with an entirely different replacement handset.

[03:27](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=207s) Louis Analyzes the Authorized Provider's Claims

Directly following the call, Louis reacts with disbelief at the authorized shop's explanation. He points out the absurdity of charging $299 and wiping a customer's personal data over a mechanical headphone jack obstruction, particularly when the diagnosis hinges on an outright falsehood. On an iPhone 6, the headphone jack is housed on an inexpensive modular flex cable alongside the Lightning port and microphone, rather than being soldered onto the logic board. Remarking on the sheer wastefulness of swapping out an entire functional smartphone, Louis encourages viewers to look inside an iPhone 6 chassis themselves before dialing an independent repair shop to see how an unauthorized technician approaches the exact same failure.

[04:40](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=280s) Calling an Independent Shop: An Honest Assessment

Louis contacts an independent repair business, The Device Shop, and presents the identical scenario: an iPhone 6 with a headphone plug broken off inside the port. The technician outlines a tiered, practical approach. First, the shop attempts to extract the broken tip using mechanical tools, explaining that fishing it out is the most cost-effective solution for the customer. If extraction fails, the shop's fallback solution is replacing the dock connector assembly.

When Louis asks for the worst-case replacement cost, the technician quotes $50 plus tax. Louis then asks whether the headphone jack is soldered onto the logic board, mentioning that an authorized center had insisted it could not be replaced independently. The technician immediately corrects the misconception: “It's not. On a 6, that's not true.”

The technician goes on to address why the authorized center gave that answer: “So basically, the way that like even the Genius Bar, they just kind of spread misinformation to make you use their services.” The independent technician adds that dock port replacements are routine everyday jobs, noting that their location had already replaced at least five charge port assemblies that week alone.

[06:16](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=376s) Comparing Authorized vs. Unauthorized Service Standards

Reflecting on the stark contrast between the two calls, Louis underscores that the independent repair shop offered a faster, dramatically cheaper, and technically truthful service. Where the authorized provider demanded $299, a 4-to-5-day wait, and complete data destruction for a part that costs only a few dollars, the independent shop proposed a non-destructive fix starting with extraction, capped at a $50 part replacement.

Louis points out that this misinformation is not an isolated mistake by a single rogue employee. He references Jessa Jones of iPad Rehab, noting she received the exact same false claim from an Apple Authorized technician who insisted the iPhone 6 headphone jack was soldered to the board. Louis highlights the systemic nature of these narratives within the authorized ecosystem, where restrictive supplier contracts, lack of component-level training, and corporate policy converge to steer customers into costly whole-unit swaps.

[07:36](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=456s) Dealing with Phone Menus and Automated Systems

Preparing to test repair shops on board-level issues—specifically the notorious "Touch Disease" affecting the iPhone 6 and 6 Plus—Louis pauses while his shop staff packs orders in the background, jokingly scolding them for making noise while working. He readjusts his pitch shifter plugin, venting about the burden of fame: “Dude, you made me spend a half hour looking for vocal changing plugins so I could do stuff like this. I liked it better when I was unknown.”

Louis then dials several other service providers, encountering frustrating interactive voice response (IVR) phone trees: - He dials Graphite, an Apple Premier Partner in Madison, Wisconsin, but cuts the call short when confronted with an extension directory, remarking that complex IVRs should only be used by businesses making so much money that they literally do not know where to park their third yacht. - He calls CityMac, an Apple and Verizon authorized partner in Washington, sitting through extended marketing recordings, multi-tiered store selection prompts, and hold music before moving on due to the excessive wait. - Another attempted authorized call connects to a store where the staff accidentally routes the incoming line to a back-office administration phone rather than the customer service intake desk, requiring Louis to hang up and redial.

[11:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=697s) Calling Quest Tech: Diagnosing iPhone 6 Plus "Touch Disease"

Louis successfully reaches Jordan at Quest Tech to ask about an iPhone 6 Plus experiencing classic symptoms of Touch IC failure: gray flickering bars across the top of the display and total unresponsiveness to touch input. He explains that squeezing or slightly flexing the phone temporarily brings touch functionality back for about thirty minutes before it fails again.

Rather than recognizing the well-documented structural bending issue that causes the touch controller ICs to separate from the logic board, the technician's initial recommendation is software-based: “The first thing I would probably attempt to do is probably a hard reset to factory settings and then restore your phone.”

When Louis explains that he cannot back up the device or perform a restore because the unresponsive screen prevents him from entering his passcode, the technician pivots away from a software wipe. Unable to execute a reset, the technician suggests that their next diagnostic step would be opening the phone to check internal seating: “I guess the next step would be us taking it apart and making sure that all your wires are seated correctly and maybe reseat a few to see if that would fix the problem.”

[13:14](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=794s) Calling Quest Technical Services: The iPhone 6 Plus Touch Disease Policy

Louis Rossmann poses as an everyday customer calling an Apple Authorized Service Provider (AASP) about an iPhone 6 Plus displaying classic "touch disease" symptoms: flickering gray bars along the top edge of the display and completely unresponsive touch functionality. Louis explains to the technician that he had previously brought the device to an unauthorized independent shop that swapped the screen, but because the issue persisted identically, they reinstalled his original display, diagnosed it as a motherboard fault related to a "touch IC thing," and explained they lacked the micro-soldering tools required to repair it. When Louis asks about the worst-case scenario, the technician initially hesitates, stating they do not perform board-level soldering and that replacing the entire logic board might be so pricey that buying a new phone would make more sense.

After stepping away to consult colleagues, the technician returns with a completely different, surprisingly accurate answer: the shop can mail the phone directly to Apple to handle the board replacement for approximately $150. Louis is genuinely pleased by the response, expressing surprise because previous authorized providers he contacted failed to mention Apple's official $149 out-of-warranty service program for the iPhone 6 Plus multi-touch issue. The technician laughs off the initial grim assessment, explaining that they were momentarily thinking about computer repair pricing rather than phones.

Louis gives strong credit to Quest Technical Services in Oklahoma, making a point to highlight their honesty and knowledge live on stream rather than editing out positive interactions with authorized shops.

> “You were so far the only Apple authorized place I've called that actually gave me the quote from their website; every other place we called yesterday did not know the 149 option existed.” — Louis Rossmann

- **Issue described:** Gray flickering bars at the top of the display and total loss of touch response on an iPhone 6 Plus. - **Initial diagnostic:** Logic board problem requiring replacement rather than soldering, initially assumed by the tech to be cost-prohibitive. - **Official resolution quoted:** Mail-in logic board swap via Apple for $150 ($149 official program fee). - **Service provider praised:** Quest Technical Services (Oklahoma).

---

[17:13](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1033s) The IVR Hassle and Switching Tactics to an iPhone 6

After hanging up with Quest Technical Services, Louis dials another authorized repair location named "Create More." He is immediately greeted by a automated Interactive Voice Response (IVR) phone tree prompting callers to press one for the showroom, two for repair, or three for on-site services. Losing patience with the automated system, Louis hangs up, declaring he will not click through another frustrating menu.

He decides to pivot his test strategy: instead of inquiring about an iPhone 6 Plus—which had a formal, publicized Apple multi-touch repair program—he will now call asking about a standard iPhone 6. Louis explains that the iPhone 6 utilizes the exact same touch IC controller chips and similar board architecture as the larger 6 Plus and experiences the exact same failure mechanism. However, Apple never officially included the smaller iPhone 6 in the repair program, making the authorized shops' handling of the standard 6 a revealing test of policy and consistency.

```mermaid flowchart TD accTitle: Touch Disease Repair Options Flowchart accDescr: Flowchart contrasting Apple Authorized Service Provider options with independent micro-soldering repair for iPhone touch IC failure.

subgraph UserProblem["Customer Problem"] A["iPhone 6 / 6 Plus Touch IC Failure (Flickering bars, no touch response)"] end

subgraph AASPOptions["Apple Authorized Channel"] B{"AASP Assessment"} B -->|"6 Plus (Official Policy)"| C["Apple Mail-in Program: $149 Board/Unit Swap"] B -->|"Standard 6 (Discretionary)"| D["Screen Price Unit Replacement: $139 - $349"] C --> E["Total Data Loss (Old board discarded)"] D --> E E --> F["Referral to DriveSavers: $1,500+"] end

subgraph IndependentOptions["Independent Micro-Soldering"] G["Direct Touch IC Repair / Jumper Wire"] G --> H["Original Board Preserved"] H --> I["Full Data Intact Fraction of Replacement Cost"] end

A --> AASPOptions A --> IndependentOptions ```

---

[18:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1117s) Mobile Kangaroo and the Reality of Data Recovery Under Apple Authorization

Louis calls Mobile Kangaroo, an Apple Authorized Service Provider, detailing the same touch failure on a standard iPhone 6: flickering horizontal bars, intermittent touch failure, and locked-out access. The technician immediately identifies the symptoms, confirming it is indeed the touch IC failure related to the logic board. While noting that the flaw is far more prevalent on the 6 Plus, the technician explains that their authorized status allows them to replace the entire phone under Apple's screen repair pricing tier for $139, effectively exchanging the broken device for a new or refurbished replacement unit.

When Louis asks how to preserve his personal data since the touch screen prevents him from entering his passcode or pairing with iTunes, the conversation turns somber. The technician admits there is no authorized mechanism to rescue data from an unresponsive device if automated iCloud backups were not previously enabled. When asked about micro-soldering the touch ICs, the technician warns against independent board-level repairs, arguing that soldering carries the risk of damaging the board and destroying everything—though conceding that the customer has few alternatives if the data is trapped. Furthermore, the technician acknowledges that regardless of how much money a customer is willing to spend, no Apple Authorized Provider offers logic board soldering or data recovery, ultimately referring Louis to clean-room specialist DriveSavers at an estimated price exceeding $1,500.

> “There's pretty much no way in the Apple authorized ecosystem to get the data regardless of price.” — Louis Rossmann

> “The data is kind of just an unknown for us.” — Mobile Kangaroo Technician

- **Provider:** Mobile Kangaroo (Apple Authorized Service Provider). - **Replacement unit cost offered:** $139 (standard screen repair pricing tier applied to a full device exchange for an iPhone 6). - **Data retention policy:** Complete loss; exchange units do not carry over user storage from unbacked-up boards. - **Third-party referral:** DriveSavers for board-level extraction, quoted at upwards of $1,500.

---

[23:23](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1403s) Analyzing the Authorized Ecosystem's Blind Spot

Reflecting on the phone call, Louis admits that stepping into the shoes of a stranded customer genuinely brought on a brief wave of despair, contrasting the customer's vulnerability with his own setup using Android devices with expandable SD card storage. He points out a fascinating discrepancy in how authorized shops implement Apple policies: while some locations quote $349 for an iPhone 6 Plus repair that Apple mandates at $149, Mobile Kangaroo offered to replace an iPhone 6—a phone officially excluded from the touch service program—for just $139 under a screen-tier swap.

Louis stresses that the central, inescapable takeaway from this experiment is how the authorized repair network completely abandons user data. When a customer cannot use iCloud due to rural connectivity issues, power outages, lack of storage, or service disruptions, Apple's official resolution discards the motherboard entirely. Authorized shops warn customers that unauthorized micro-soldering might ruin their board, yet the authorized solution guarantees the board and its data are thrown in the trash. Louis argues that independent repair shops performing component-level touch IC replacements provide an indispensable service by saving the board and data for a reasonable fee, highlighting why independent technicians must not be locked out of schematics, parts, and technical documentation.

> “It's really interesting how the policy changes depending on which Apple authorized place you're talking to, but I guess the point I really want to hammer home here is that if you need the data off the phone... you're going to need a screen to access it.” — Louis Rossmann

[24:26](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1466s) The False Dilemma of Motherboard Risk and Data Loss

Louis dissects the official justification Apple Authorized Service Providers (AASPs) give for refusing micro-soldering and Touch IC repairs. Apple claims customers should not attempt chip-level rework because an inexperienced technician could damage the logic board containing their data. However, Louis points out the absurd contradiction at the heart of this policy: Apple’s own authorized resolution is to discard the original motherboard completely and perform a whole-unit swap, guaranteeing complete data loss anyway. By contrast, sending the device to independent specialists like Jessa Jones at iPad Rehab—who typically charges between $150 and $250 for micro-soldering—gives the customer a functional phone while keeping their personal data intact. As Louis puts it: “So with independent repair there's a there's a small chance of of getting screwed but with the authorized option there's a 110% chance that you're that you're getting screwed.”

Between checking chat comments—where viewers joke about undercutting board repairs from $999 down to $7.99—and expressing relief that his Time Warner internet connection has not cut out yet, Louis searches for other authorized facilities to call. While he praises an Oklahoma shop called earlier in the stream for their honest and accurate communication, he remains determined to see how other AASPs across the country handle board failures. He specifically skips over Best Buy listings, laughing that calling them to assess technical repair competence “is not even fair to Apple” and would just be needlessly cruel. Before dialing the next independent authorized repair franchise, he jokes with his chat about putting on his voice disguise, referencing the classic vintage BloodNinja internet chat meme: “I put on my robe and my wizard hat.”

```mermaid flowchart TD accTitle: Touch IC Repair Paths Comparison accDescr: Flowchart contrasting the outcomes between Apple Authorized Service Providers and Independent Repair for Touch IC failure. subgraph AASP["Apple Authorized Service Provider"] A1["Touch IC Failure"] --> A2["Refuse Component Rework"] A2 --> A3["Perform Whole Unit Swap ($300+)"] A3 --> A4["Original Board Trashed: 100% Data Loss"] end subgraph IND["Independent Micro-soldering"] B1["Touch IC Failure"] --> B2["Microsolder Touch IC ($150-$250)"] B3["Small Risk of Board Damage"] -.-> B2 B2 --> B4["Phone Restored & Data Preserved"] end ```

[27:38](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1658s) Calling Visual Dynamics: No Data Recovery at Any Price

Adopting his customer persona, Louis calls Visual Dynamics, an Apple Authorized Service Provider. He explains that his iPhone 6 displays flickering gray bars across the top of the display and the touchscreen is completely unresponsive, leaving him unable to enter his passcode. He mentions having already taken it to an unauthorized shop that tested a replacement screen to no avail, leading them to suspect an underlying board fault. The technician at Visual Dynamics warns that while Apple generally rejects devices previously opened by third parties, they might still process it as a whole-unit replacement through Apple for around $300 before tax, provided no internal damage was done and original parts remain inside.

When Louis asks if there is any pathway to recover the unbacked-up photos and files locked behind the unresponsive passcode screen, the technician delivers a blunt reality check. The representative explains that without a functioning touch interface to enter the PIN, no new backup can be created. Louis presses further, asking if the shop or Apple offers an advanced board repair service if a customer is willing to pay premium rates—floating hypothetical budgets of $1,000 or $2,000 specifically to retrieve irreplaceable data. The technician confirms that no such service exists within the official Apple ecosystem: “No, there's just there's no way to pull that data off, it doesn't exist anywhere else, it's only existing on the phone and there's no way pull that backwards off.”

- Visual Dynamics quotes an out-of-warranty unit exchange on an iPhone 6 at approximately $300 before tax. - Prior third-party tampering can disqualify a device from standard Apple exchange pricing unless returned with undamaged OEM parts. - Apple provides zero data recovery options for passcode-locked devices with failed touch logic, regardless of customer budget.

[30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) Calling Core in Tampa: Screen Mail-Forwarding and Bent Corners

Louis moves on to calling Core, an Apple Specialist facility based in Tampa, Florida. After navigating the automated phone tree, he connects with a technician named Ryan to ask about fixing a cracked iPhone 6 screen. To Louis's surprise, Ryan reveals that their authorized location does not perform iPhone screen replacements in-house at all: “So those we all have to send out to Apple, so if you're looking to the only place that's going to do an on-site repair is going to be the Apple Store.” Ryan clarifies that while he can swap batteries and a few internal components on-site, any display repair must be mailed off to an off-site Apple depot.

When Louis inquires about turnaround time and pricing, Ryan estimates the process takes approximately one week and costs $149 for a display-only repair through their shop. Louis then presents a common real-world complication: he mentions an Apple retail store had refused the repair because the phone's aluminum housing has a dented corner. Ryan explains that authorized shops cannot simply reform the corner; if sent to Apple's central depot with housing deformation, Apple will reject the simple display tier and re-quote the job as a full tier out-of-warranty unit swap at $299 or $329.

- Screen replacements through this authorized provider require a mail-in depot turnaround of about one full week. - Core charges $149 for the forwarded iPhone 6 screen replacement to cover overhead and shipping logistics. - An aluminum corner dent prevents standard screen installation under official protocol, triggering an automatic re-quote to a $299 to $329 unit replacement.

[33:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2017s) Authorized Centers as Mail-Forwarders Under Apple's Vice

Following the call with Core, Louis pulls up Apple’s official support locator directly on screen to demonstrate that he did not accidentally contact a third-party Mac specialist or select the wrong category. He navigated directly to Apple's service portal, filtered for Florida, selected iPhone, selected AT&T, and chose an official authorized provider explicitly advertised as supporting iPhone hardware. He highlights a viewer comment in the live chat summarizing the dynamic: authorized shops are frequently reduced to mere “mail forwarding” hubs rather than functional repair workshops.

Louis emphasizes that he does not blame individual franchise technicians like Ryan, acknowledging that their rigid operating guidelines and lack of repair latitude stem from Apple's strict contractual controls. Instead, he highlights the underlying absurdity in legislative debates where manufacturers argue that only authorized facilities should be legally permitted to perform repairs. In practice, Apple’s own authorized facilities charge more than Apple's retail pricing ($149 versus the official $129 out-of-warranty screen rate), take a week to ship the phone out, and refuse to perform minor mechanical fixes like straightening a bent aluminum corner—a trivial task independent repair shops routinely handle to save the customer hundreds of dollars. As Louis observes regarding the technician's constraints: “When you say that independent places should not be allowed to repair, only authorized should, it's really important to bring up the fact that the authorized place won't actually fix your phone.”

[035:45] Bent Enclosures and the Reality of Mail-In Service

Louis Rossmann explains that during the era of the iPhone 4 and 4S, technicians never had to bend out enclosure corners to fit replacement displays. Starting with the iPhone 5, 5s, and 6, Apple adopted softer aluminum housings where the corners bend inward upon impact, preventing replacement glass from seating properly. While independent repair shops routinely fix this issue using specialized tools like the $50–$100 gTool—or Rossmann’s preferred technique of a flathead screwdriver and hammer—an Apple Authorized Service Provider (AASP) will not reshape an enclosure.

Instead, authorized service providers mail the unit to a central depot. If the central facility sees a bent corner, they refuse a screen replacement and mandate an entire unit swap. Rossmann emphasizes the fundamental difference in approach: “really important point to bring up is that they're not actually doing a repair of your device they are replacing it for the slightest of reasons.” Looking over stream chat comments about updated pricing, he notes with a laugh that he wants to make more calls regarding headphone jacks, remarking, “this 349 for the headphone jack I don't know why I have so much fun with that but that is fun.” Preparing his digital audio disguises, he jokes about donning his “robe and my wizard hat” before dialing the next facility.

```mermaid flowchart TD accTitle: Bent Corner Repair Pathways accDescr: Comparison of how independent shops fix bent iPhone corners versus the Apple authorized mail-in replacement path.

subgraph Independent["Independent Repair Shop"] A["Bent Housing Corner"] --> B{"Reshape Enclosure"} B -->|"gTool ($50-$100)"| C["Restored Corner"] B -->|"Flathead & Hammer"| C C --> D["Install Replacement Screen"] end

subgraph Authorized["Apple Authorized Depot"] E["Bent Housing Corner"] --> F["Forward to Apple Depot"] F --> G{"Depot Inspection"} G -->|"Bent Corner Detected"| H["Refuse Screen Repair"] H --> I["Mandatory Full Unit Swap ($299+)"] end ```

[037:49] IVR Roadblocks and Failed Connections

Attempting to reach Gator Tech, an Apple Premier Partner, Rossmann runs into a convoluted Interactive Voice Response (IVR) phone tree. The automated recording loops through menu options for store hours, service, sales, commercial clients, and AppleCare phone support numbers before forcing callers back to the top menu. Frustrated by the inability to reach a live representative, he disconnects: “I'm just going to assume that the place that I called here uh there's no way to contact them because it's shitty ivr and hang up.”

He comments on automated phone trees, asserting that “there's no faster way to kill your sales than using an ivr” and that any business wanting to reduce its customer volume year over year should install one. He then dials another number from Apple's locator list, briefly catching himself when he realizes he nearly dialed an international number for Turkey by mistake.

[039:39] Tech Genius Call: The Broken Headphone Jack

Rossmann contacts Tech Genius to inquire about repairing an iPhone 6 with a severed headphone plug jammed inside the jack after a gym incident. The technician immediately opens with a telling disclaimer about their operational limitations: “we do but uh we're partnering with Apple so we have to follow certain policies that being uh we have to mail it out actually.”

The technician suggests trying tweezers to wiggle the plug out. When Rossmann says he already tried tweezers and even spent thirty minutes with an employee at Home Depot trying to extract it, the technician states that Apple does not allow them to replace audio ports:

- **Component Replacement Restriction:** The technician notes they can replace a battery, but cannot swap out the headphone jack assembly. - **Depot Mail-in Requirement:** The phone must be shipped to Apple; if Apple cannot pull the broken plug out, they will replace the entire device. - **Out-of-Warranty Replacement Fee:** A full unit swap for the iPhone 6 costs $299.99 plus tax. - **Separate Flex Cable:** When Rossmann asks whether the dock connector and headphone jack assembly can just be replaced independently without junking the whole phone, the technician puts him on hold to double-check their internal guidelines.

[041:45] The Constraints on Authorized Technicians

While on hold, Rossmann addresses his live stream audience (now exceeding 1,200 concurrent viewers), expressing genuine empathy for the authorized technician. He notes the obvious cognitive dissonance in the employee's voice: the technician wants to solve the customer's problem, but Apple's vendor restrictions make it impossible.

Rossmann argues that technicians are innately driven to help, yet corporate policy turns them into mail clerks: “This is not even just about independent repair centers this is about the own Apple this is about the authorized service centers themselves wishing that they could offer you better service he wants to replace the five or $10 cable.”

The technician returns to the line to confirm the policy: “unfortunately we can't do that um we can't just replace the audio ports even though they are separ[ate].” Rossmann politely thanks him and ends the call, noting that even authorized staff are forced to concede that the component is physically separate yet administratively unfixable.

- **Audio Port Flex Assembly:** An independent part costing approximately $5 to $10. - **Official Policy Outcome:** Customer is quoted $299.99 for an entire replacement device because Apple will not permit the authorized provider to install a modular flex cable.

[043:40] The Case for Right to Repair and Setting up the Final Call

Reflecting on the exchange, Rossmann summarizes the central lesson of his calls for viewers and advocates following the Right to Repair movement. While some authorized locations may be indifferent, many employ capable people whose hands are tied by restrictive agreements: “if you want to make any argument against independent repair call up authorized repair centers again I'm not I'm you know this this isn't made up [ __ ] I'm just going through Apple's site.” He emphasizes that independent repairers and schematics are necessary because the official system creates artificial waste and charges hundreds of dollars for minor, easily swappable subcomponents.

A viewer in the stream chat confirms that other authorized technicians report the exact same policy: Apple forces them to ship devices away rather than repairing them on-site. Rossmann reiterates that the criticism belongs squarely on Apple's corporate model, not the frontline workers: “it's not that the people at the Apple authorized place it's Apple that do this.” Deciding to make one final call about the infamous iPhone 6 "Touch Disease" (touch IC failure), Rossmann fiddles with his voice modulation software (Reaper / ReaVoice) to alter his pitch so the local shop won't recognize him. He dials another repair provider, introduces his phone's symptoms—flickering gray bars at the top of the display and an unresponsive touchscreen—and explains that the Apple Store claimed the device and its data were completely unfixable.

[47:06](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2826s) Calling Sunny for Independent Data Recovery

Continuing his test calls, Louis Rossmann reaches out to an independent repair shop technician named Sunny to see if data recovery is possible on a phone without replacing the whole device. Louis emphasizes that he does not even care about saving the handset itself—he just desperately needs the data. Sunny promptly answers that data recovery is entirely doable, estimating the cost at $245. He then clarifies that if it is just that specific board-level defect and the screen itself is not physically damaged, the price will likely be closer to $200.

```mermaid flowchart TD accTitle: Data Recovery Comparison accDescr: Comparison of Apple authorized response versus independent repair shop for board-level data recovery.

subgraph AppleAuthorized["Apple Authorized Route"] A["Logic Board / Touch IC Failure"] --> B["Official Apple Protocol"] B --> C["Cost: Up to $1,500 - $2,000"] C --> D["Data Recovery: Declared Impossible / Board Swapped"] end

subgraph IndependentShop["Independent Repair (Sunny)"] E["Logic Board / Touch IC Failure"] --> F["Component-Level Repair"] F --> G["Cost: $200 - $245"] G --> H["Data Recovery: Fixable with Data Preserved"] end ```

Once Sunny provides the quote and confirms the repair feasibility, Louis breaks character and admits he was conducting a live on-air verification. He lets Sunny know he just passed the test with flying colors: “I called the Apple guy and they said for 2,000 bucks they can't get my data so I wanted to call you just to to prove that you can.” After Sunny laughs and realizes he was caught in a friendly test, Louis thanks him enthusiastically and says goodbye. Feeling slightly guilty about taking up working hours for the demonstration, Louis remarks to the stream that he needs to buy Sunny something nice as an apology for wasting his time.

- Sunny quotes $245 for data recovery, dropping the estimate down to roughly $200 because the screen is undamaged. - Louis contrasts this directly with authorized centers and Apple-recommended options that quoted up to $2,000 while still failing to guarantee or provide data retrieval.

[48:10](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2890s) The Fight for Right to Repair

Wrapping up the stream, Louis reflects on the broader reality exposed by the calls. He emphasizes that his criticism is not directed at the individual workers staffing Apple Authorized Service Providers, many of whom genuinely want to help customers but find their hands completely tied by corporate restrictions. Louis shares his sympathy directly: “I for all you Apple authorized places who actually do want to offer good service I I feel for you I really do and I know it's not you I know it's I know it's your in my opinion very oppressive uh oppressive people above you.”

He concludes with a call to action regarding the Right to Repair movement, urging viewers to reach out to their state legislators, assembly members, and senators. Louis stresses that while the current fight might seem trivial because it revolves around smartphones and small consumer electronics, manufacturer-enforced monopolies on servicing will inevitably expand across all consumer goods. He warns: “This is important because again today it's the stupid little phone crap but someday it's going to be everything and that is not a world that I want to live in.”

## Notable quotes > [33:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2017s) When you say that independent places should not be allowed to repair, only authorized should, it's really important to bring up the fact that the authorized place won't actually fix your phone. — Louis Rossmann

> [48:10](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2890s) This is important because again today it's the stupid little phone crap but someday it's going to be everything and that is not a world that I want to live in. — Louis Rossmann

> [18:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1117s) There's pretty much no way in the Apple authorized ecosystem to get the data regardless of price. — Louis Rossmann

> [37:49](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2269s) there's no faster way to kill your sales than using an ivr — Louis Rossmann

## Mentioned Louis Rossmann, Apple, iPhone 6, iPhone 6 Plus, TechWise, The Device Shop, Jessa Jones, iPad Rehab, Graphite, CityMac, Quest Tech, Create More, Mobile Kangaroo, DriveSavers, Visual Dynamics, Core, Gator Tech, Tech Genius, gTool, Reaper, ReaVoice, Sunny

## Video description 👉 Discord: https://tinyurl.com/rossmatrix Do authorized repair places fix anything? Or just forward mail? Let's find out. Do keep in mind these are all likely good people who want to help their customers, but whose hands are tied. Highlights:

1:50 - iPhone 6 headphone jack is SOLDERED to the logic board & not fixable without spending $300 to replace board. News to me, I thought it was on a flex cable.. ?

2:21 - Apple won't make available, a charging port or a headphone jack, to an Apple Authorized Repair Center. This means that if your headphone jack stops working, even at an Apple Authorized repair center, their own technicians are not allowed to replace your broken headphone jack. To clarify: this part is under ten dollars http://amzn.to/2lIoEb5 and can be installed with no soldering required: http://bit.ly/1YVPQft

5:25 - The truth(IN MY OPINION) from an honest, unauthorized repair shop(the device shop on mercer st in Manhattan) that the headphone jack is NOT soldered onto the board, and can be fixed by replacing a flex cable at a cost of $50 on the spot.

5:49 - THIS IS THE TRUTH(IN MY OPINION INCASE AN ATTORNEY IS READING THIS)

21:20 - Apple advises against changing touch ICs because of possibility you will ruin the motherboard that has your data on it. 22:09 - Apple tech admits that *every* Apple solution will toss your old motherboard, and with it, your data. So it is imporrtant to fix it through an AASP so they don't ruin your old board, but the AASP throws away your old board. This begs the question: what is the upside of not *trying* touch IC replacement first? 22:40 - AASP finally suggests trying company that may charge $1500 for a touch IC replacement if data is necessary. AASP concedes that if data is required, you must go to a non-Apple authorized facility.

28:50 - Touch IC not fixable through Apple Authorized provider without losing data for any amount of money. Why should independent repair be kept out of the loop on schematics & parts when Authorized service providers do not offer data recovery at ANY price?

32:00 - Authorized service center listed on apple.com as servicing iPhones fixes iPhone 6 screen for $149 and has to mail phone out with *1 week* turnaround time for screen repair on an iPhone 6. If phone has a dent in the corner, they will replace the entire phone for $329.

👉 Rossmann Repair Group Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com

✖ Buying on eBay? Support us while you shop! https://www.rossmanngroup.com/ebay

👉 https://store.rossmanngroup.com/blog - will be using this more often. eli the computer guy had his channel TERMINATED in the middle of a livestream recently, so it's time I get the message that trusting YouTube is a bad idea.

👉 Now selling Crest Ultrasonic cleaners! https://store.rossmanngroup.com/mac-laptop-repair/soldering-diy/crest-ultrasonic-cleaners.html (3-5 day processing time on orders, but amazing cleaners nonetheless!)

✖ Scroll down to find equipment we use ✖ Buy a right to repair mousepad or t-shirt! http://bit.ly/2eOkg8G ⊙ Need help? Check out our forum at http://www.rossmanngroup.com/boards where we answer Macbook logic board repair questions for $29/mo.

✖ Repair Service: ▶ Local to NYC? Our store offers free estimates on all Macbook problems. http://bit.ly/RossmannLocalBoardRepair ▶ Outside New York? We provide service to the entire U.S. via mail-in service! http://bit.ly/RossmannMailInRepair

✖ TOOLS USED: ● Flux: http://bit.ly/2cYIx7t ● Solder paste: http://bit.ly/2epK1JE ● Soldering Iron: http://amzn.to/2cKkMyO ● Preferred tip: Fine: http://amzn.to/2d5MgPn Flat: http://amzn.to/2xgrx6a GPU wicking: http://amzn.to/2w8chtB ● Micro Soldering Pencil: http://amzn.to/2d5MWUP ● Micro soldering tip: http://amzn.to/2eYrF4a ● Quick 861DW hot air station(UNDER $300): http://bit.ly/quick861dw ● Hot Air EXPENSIVE: http://amzn.to/2cYI6tY ● Tweezers: http://amzn.to/2d5NBpi ● Multimeter: http://amzn.to/2qtbkKd ● Multimeter Probes: http://amzn.to/2cKkvMh ● Fume Extractor: http://amzn.to/2d5MGoD ● Microscope: http://amzn.to/2iLrE16 ● Microscope LED light: http://amzn.to/2d5Mh5T ● Solder: http://amzn.to/2cKkxUp ● Desoldering wick/braid: http://ebay.to/2gfKqC1 --- JESSA JONES' FAVORITE WICK! ● Crest CP500HT Ultrasonic cleaner: http://bit.ly/2iv3aci ● Branson EC cleaning fluid: http://amzn.to/2cKlBrp ● Jumper wire THIN: http://amzn.to/2eqF5T7 ● Jumper wire THICK: http://amzn.to/2eAJ5AU ● Nitrile gloves: http://amzn.to/2iUfumS ● On-screen Bench PSU: http://amzn.to/2i0G8MI

✖ RECORDING EQUIPMENT: ● Work camera: http://amzn.to/2eA6i5f ● Home camera: http://amzn.to/2eAH0oT ● Work microphone: http://amzn.to/2e74PVF ● Home microphone: http://amzn.to/2eA7ndd ● Microscope camera: http://amzn.to/2icVQoG - mine is DISCONTINUED, this is the closest one I can find. ● HDMI capture: http://amzn.to/2iyGcle

[Source](https://www.youtube.com/watch?v=OR5ZUl0Q-NI)

中文简报

苹果授权维修店拒绝模块化维修以强推300美元整机更换合同规定禁止苹果授权服务商进行子组件维修和主板维修，迫使消费者更换整机并导致用户数据丢失，而独立维修店却能以极低的成本完成同样的维修。 Louis Rossmann利用变声软件以神秘顾客的身份拨打电话，测试苹果授权服务商（AASP）与独立维修店在处理常见iPhone硬件故障时的差异。针对损坏的耳机孔，授权服务机构谎称该模块化排线总成已永久焊接在主板上，拒绝更换单个部件，并报出299美元的整机更换费用；而独立维修店则提供取出异物或花费50美元更换零件的服务。在测试iPhone“触控病”主板故障时，所有AASP均表示无论花多少钱都无法从锁定的设备中恢复数据，只能收取数百美元用于更换整机；相反，独立微焊技术人员只需约200美元即可恢复设备功能并保留用户数据。Rossmann得出结论，严苛的制造商合同在很大程度上使授权中心沦为了邮件转发集散地，并呼吁观众联系立法者以支持“维修权”法案。神秘顾客致电调查显示，苹果授权服务商（AASP）谎称iPhone 6模块化耳机孔是焊接在主板上的，并开出299美元的整机更换报价，而非进行廉价的排线更换。 (1:28) 苹果授权生态系统对出现触控IC故障且设有密码锁的设备完全不提供数据恢复途径，通常会直接弃用主板，并建议走投无路的消费者寻求收费高达1500美元以上的第三方数据恢复公司。 (18:37) 独立微焊技术人员能够轻松修复iPhone触控IC缺陷并保留客户数据，费用仅为200至245美元，反驳了制造商所谓板级元件维修不可能或不可行的说法。 (47:06) 许多授权维修中心实际上只是邮件转发集散地，不仅收取更高的屏幕维修费用（149美元对比129美元）且需要耗时一周，同时轻微的外壳凹陷就会触发强制性的299至329美元整机更换。 (30:18)

Detailed notes — zh

## Background 该视频由 Louis Rossmann 于 2017 年 2 月 22 日发布在 YouTube 频道上。视频简介指出，Louis 通过暗访测试苹果授权维修中心（AASP）究竟是在真正修设备还是仅充当“邮政代收点”，并重点揭露了授权店声称耳机孔焊死在主板上需花费 300 美元换板、拒绝提供 10 美元排线更换，以及面对触控 IC 故障时导致用户数据全失等行业内幕与霸王条款。 ## TL;DR Louis Rossmann 在直播中利用音频变声软件伪装成对技术一窍不通的普通 iPhone 用户，针对耳机孔断裂、触控病（Touch IC 故障）以及碎屏等常见问题，先后致电了多家苹果授权服务商（AASP）与第三方独立维修店。暗访发现，苹果授权店不仅普遍存在谎报故障（如宣称耳机孔硬焊在主板上）、收取高昂的整机置换费用（约 300 美元），而且在流程上直接报废主板导致用户数据彻底灭失，甚至因边角轻微磕碰就拒绝单独换屏。相比之下，独立维修店能以 50 美元更换尾插排线或以约 200 美元进行芯片级修复并完整保留数据。最终，Louis 指出授权店一线技师的双手完全被苹果严苛的政策所捆绑，并呼吁公众积极支持“维修权”（Right to Repair）立法。 ## Atmosphere & style 整个视频兼具辛辣的讽刺幽默与严谨的行业调查感。Louis 一边开启滑稽的变声插件、调侃自己“穿上法袍戴上巫师帽”与客服周旋，一边在挂断电话后立刻切换为专业犀利的技师视角，直击官方话术中的荒谬漏洞。观众在目睹官方售后层层推诿、漫长 IVR 迷宫以及天价报价时会感到荒唐与窒息，但随着独立维修店给出务实透明的方案，以及片尾对受制于体系的一线技工的真诚体谅，情绪最终升华为对打破科技巨头垄断、争取自主维修权的深沉呼吁。 ## Bulletin - [01:28](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=88s) 苹果授权维修商（AASP）将仅值数美元、位于排线上的 iPhone 6 耳机孔故障谎称为“直接硬焊在主板上”，并开出 299 美元换主板且清空数据的方案；而独立维修店仅需 50 美元即可当场更换排线解决。 - [19:59](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1199s) 面对 iPhone 6/6 Plus 常见的“触控病”（Touch IC 故障），授权体系无法保留主板或提取未备份数据，即便加价也只能整机置换；而独立微焊维修店仅需 200 至 245 美元即可修复并完整保留数据。 - [30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) 许多苹果授权服务商因政策限制退化为加价的“邮件代发转运中心”，店内甚至无法独立完成碎屏更换，换屏周转期长达一周，且若机身有微小磕碰凹角便会被强制升级为 329 美元的整机更换。 - [43:38](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2618s) Louis Rossmann 强调一线授权技师并非缺乏技术或恶意欺诈，而是被苹果总部的霸王政策钳制双手，呼吁公众推动“维修权”（Right to Repair）立法以打破维修垄断。 ## Key takeaways - [01:28](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=88s) 授权服务商谎报硬件架构：将集成在独立排线上的 iPhone 6 耳机孔谎称为硬焊在主板上，以此为借口收取 299 美元整机更换费并导致数据清空。 - [04:40](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=280s) 独立维修的高效透明性：独立维修店指出耳机孔在排线上是基础常识，提供物理挑出断头或仅花 50 美元更换排线的立等可取方案，且完好保留数据。 - [13:14](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=794s) 触控病（Touch IC）官方应对政策混乱：部分授权店误报高昂换机费，仅极少数能准确识别并给出 149 美元的官方召回置换价，但该政策未覆盖同样易损的标准版 iPhone 6。 - [19:59](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1199s) 授权渠道陷入数据恢复死局：在触控失灵且无备份的情况下，苹果官方授权体系没有任何板级微焊修复手段，无论消费者愿意出多少钱都无法挽救原板数据。 - [19:59](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1199s) 官方推荐的第三方天价转介：授权服务商在无法抢救数据时，只能转介收费高达 1500 美元以上的 DriveSavers，而该方案在触控彻底失灵时也未必成功。 - [24:26](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1466s) 独立板级微焊的不可替代价值：iPad Rehab 等专业微焊技师以 150 至 250 美元成本修复触控 IC 焊点，彻底证明了独立维修在保护用户数据安全上的绝对优势。 - [30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) 授权服务商沦为邮件中转站：部分经苹果官网认证的授权店因权限受限，店内无法更换碎屏，只能寄回工厂返厂一周，报价甚至高于苹果直营零售店。 - [33:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2017s) 外壳磕碰惩罚机制：iPhone 铝合金边角磕碰极易用倒角工具修复，但官方流程严禁此类操作，以此为借口强迫消费者支付 329 美元购买整机置换。 - [37:08](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2228s) 繁琐的 IVR 语音菜单阻碍服务：许多大型授权经销商设置多层级、混乱低效的语音应答系统，严重恶化了普通消费者的报修体验。 - [39:39](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2379s) 一线技术人员被制度绑架：授权店一线员工虽然明知有低至几美元的简易排线更换方案，但迫于苹果严苛的审计和控制无法施救，只能照本宣科执行整机置换。 - [47:06](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2826s) 芯片级数据恢复价格对比惊人：针对主板故障导致的数据提取，独立维修店现场仅需 200 至 245 美元即可搞定，戳穿了授权体系所谓的“加钱也修不好”神话。 - [48:10](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2890s) 维修权立法的深远意义：维修垄断正从消费电子产品向汽车、农机和家电蔓延，推动维修权立法是保障公众对自身财产掌控权的核心途径。 ## Detailed walkthrough ### [00:17](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=17s) 视频准备与伪装客户的测试在视频开始时，Louis Rossmann 正在调试音频和麦克风设备。由于之前录制视频时屡次被维修店的接线人员听出声音，他这次专门配置了变声插件，试图将自己伪装成一个对技术一窍不通的普通苹果用户。他反复念叨着“我的 iPhone 出了点问题”，确认变声效果万无一失后，准备开始这轮实测：对比苹果官方授权服务商（AASP）与独立非授权维修店在面对常见设备故障时，究竟会给出怎样的诊断、报价以及解决方案。 ### [01:28](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=88s) 授权维修商的荒谬答复：耳机孔“直接焊接在主板上” Louis 拨通了一家名为 Techwise 的苹果授权服务机构。接线员 Zyra 接听了电话，Louis 假装自己做了一件非常愚蠢的事：他有一台用了大约两年的 iPhone 6，拔耳机时太用力导致耳机插头断在了插孔里，询问对方能否进行维修。接线员 Zyra 当即给出了否定的答复，并给出了一个令人瞠目结舌的技术解释：“不，很遗憾不行，耳机孔基本上是直接硬焊在逻辑主板上的。”（“No, unfortunately not. The headphone jack is basically hard soldered directly into the logic board.”）当 Louis 故意追问耳机孔难道不是做在一条独立的排线上再连入主板，并提到自己在网上 DIY 教程中看到耳机孔与充电尾插做在同一根小排线上时，Zyra 坚持认为自己拿不到这种配件，并表示苹果对授权商发放的配件有极其严苛的限制，很多零件苹果根本不提供，用户必须返厂送修。谈及替代方案与数据安全性时，Zyra 表示如果通过他们送回苹果，不仅需要耗时四到五天，费用更高达 299 美元。更致命的是，接线员直接指出：“就我所知，他们会更换逻辑主板，这意味着你的数据也会随之丢失。”（“As far as I know, they're going to replace the logic board, which means your data is going to go with it.”）她明确建议 Louis 提前备份，因为即使没有必要，苹果也经常直接抹掉整机数据，或者干脆给用户换一台翻新机。 - 苹果授权维修中心报价：更换主板/整机 299 美元。 - 官方维修周期：4 至 5 个工作日。 - 数据保存情况：主板被换掉，官方不保证数据，极大概率清空或换机。 - 官方技术说辞：声称 iPhone 6 耳机孔是硬焊在主板上的不可拆卸部件。 ```mermaid flowchart TD accTitle: 授权与非授权维修方案对比 accDescr: 对比苹果授权维修商与独立维修店处理断裂耳机孔的方案、成本与数据影响 subgraph AASP["苹果授权服务商 (AASP)"] A["断头卡在耳机孔"] --> B["声称耳机孔直接硬焊在主板上"] B --> C["无法单独订购尾插排线"] C --> D["返厂更换整机或主板"] D --> E["费用: 299 美元 周期: 4-5 天 数据全部丢失"] end subgraph INDIE["独立非授权维修店"] F["断头卡在耳机孔"] --> G["尝试工具挑出断头"] G -->|"失败"| H["直接更换尾插排线"] H --> I["费用: 50 美元 周期: 当场立等可取 数据完整保留"] end ``` ### [03:27](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=207s) 揭露谎言与转向独立维修店挂断电话后，Louis 对授权店的说辞感到震惊且啼笑皆非。一个不到 10 美元的易损小排线，在苹果授权店嘴里竟然变成了“直接焊死在主板上的不可维修部件”，不仅要让消费者掏出 299 美元，还会摧毁用户的所有本地数据，并且需要等待近一周时间。他对着镜头直言：“授权店声称耳机孔是直接焊在主板上的，我留给各位去拆开一台 iPhone 6 看看这到底是不是真的。”（“The authorized place says that the headphone jack is soldered directly to the motherboard. I will leave you to open up an iPhone 6 and tell me if that's true.”）为了验证非授权维修店的真实水平与诚信度，Louis 重新调整好变声设备，拨通了曼哈顿默瑟街（Mercer St）的一家独立维修商 The Device Shop。 ### [04:40](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=280s) 独立维修店的真实技术：50 美元与即时解决接通 The Device Shop 后，Louis 抛出了完全一样的问题：iPhone 6 里的耳机插头断了拔不出来，该怎么修。独立维修店的技术人员给出了清晰透明且极其符合常理的分步维修策略：他们首先会尝试用工具把卡住的断头从插孔里挑出来，这是成本最低的办法；如果挑不出来，最坏的情况也只是更换底部的接口排线。技术人员明确报价：“如果是 iPhone 6 的话，税前是 50 美元。”（“Okay, so it is 50 bucks plus tax.”）随后 Louis 故意提问，称刚才咨询苹果授权店时被告知耳机孔是直接焊死在主板上的，技术人员立刻揭穿了这一说法：“在 6 代上不是那样的，那不是真的。”（“It's not. On a 6, that's not true.”）该维修师进一步无奈地指出：“基本上哪怕是天才吧（Genius Bar），他们也只是传播错误信息，好让你去使用他们的官方服务。”（“Basically, the way that like even the Genius Bar, they just kind of spread misinformation to make you use their services.”）该技术人员补充表示，他们仅在这一周里就已经修了至少五台底插排线，这在独立维修行业属于司空见惯的基础操作。 - 独立维修店首选方案：先尝试物理挑出插头残余部分。 - 独立维修店备选方案：更换集成耳机孔与充电口的尾插排线。 - 独立维修店报价：仅需 50 美元加税，当场即可完成。 - 数据与硬件影响：不需要更换主板，用户原有数据 100% 完好无损。 ### [06:16](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=376s) 两者对比与“触控病（Touch IC）”调查筹备挂断电话后，Louis 针对这两通电话进行了犀利的总结。他指出，苹果授权店不仅收费高达 299 美元并强制耗费四天更换整机、丢失数据，而且给出的技术解释纯属谎言。更讽刺的是，这并非个例——iPad Rehab 的 Jessa 也曾遇到授权店给出完全相同的“焊死论”套路。相比之下，没有官方认证的独立维修店不仅给出了 50 美元合情合理的解决方案，而且坦诚相告，展现出了远高于授权店的专业水准与职业道德。 Louis 随后表示，接下来要测试更为严重的主板级故障——iPhone 6 Plus 著名的“触控病”（Touch IC 故障，屏幕顶端出现灰条闪烁且触控失效），看看授权店在面对主板芯片问题与数据恢复需求时又会作何反应。在同事打包零件的塑料气泡膜噪音平息后，Louis 重新调整变声器，准备继续拨打其他大型苹果授权服务商的电话。 ### [08:22](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=502s) 授权商电话系统的层层推诿与繁琐 IVR 为了寻找更多官方授权店的样本，Louis 先后拨打了 Graphite（麦迪逊地区的 Apple Premier Partner）和 CityMac 等大型连锁授权经销商。然而，漫长而复杂的交互式语音应答系统（IVR）让拨打过程变得异常折磨。 Louis 忍不住吐槽这种语音系统的低效：“顺便说一句，如果你有一个 IVR 语音菜单，唯一合理的借口就是你生意好到已经发愁‘我不知道三艘游艇该停哪儿，我手头只有停两艘的泊位’，因为绝大多数客户听到这种菜单就会直接挂机。”（“If you have an IVR, the only circumstance under which you should have an IVR is if you have so much business that you're just like, 'I don't know where I'm going to park three yachts, I only have enough space to park two,' because most people are just going to hang up as soon as they get to it.”）在经过了 Bellingham 和 Burlington 等多家门店菜单的数次层层跳转之后，电话终于被接通，却又被告知误转到了后台办公室部门，接线员要求 Louis 挂断重新拨打一遍以转接到前台苹果业务部，整个流程显得极度繁复与混乱。 ### [11:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=697s) 面对 iPhone 6 Plus 触控病：授权店的初步排查随后，Louis 终于打通了一家名为 Quest Tech 的服务商，接线技术人员名为 Jordan。Louis 描述了自己 iPhone 6 Plus 遭遇的经典“触控病”症状：屏幕顶端偶尔会出现闪烁的灰白方块条纹，一旦条纹出现，触控就彻底失效；但如果用力握紧机身或者稍微掰一下手机，触控又会奇迹般恢复半小时，随后再度瘫痪。由于无法输入锁屏密码，他根本无法进行数据备份。对于这种由于 iPhone 6 Plus 结构刚度不足导致主板微弯、触控芯片（Touch IC）底部焊点脱焊的硬件缺陷，接线员 Jordan 显然并未立刻意识到主板缺陷的存在。Jordan 给出的第一步建议是：“我大概首先会尝试做一次强制恢复出厂设置，然后再恢复你的手机。你最近备份过手机吗？”（“The first thing I would probably attempt to do is probably a hard reset to factory settings and then restore your phone. Have you backed your phone up recently?”）在得知用户由于触控完全失效导致密码无法输入、且尚未备份后，Jordan 表示在无法重置系统的情况下，他们的下一步打算拆开手机，检查内部所有排线是否插好，尝试重新插拔排线来看能否解决屏幕出现条纹的问题。此时 Louis 顺水推舟，准备进一步向其探讨更深层次的主板维修与数据保全问题。 ### [13:14](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=794s) 俄克拉荷马州授权服务商的准确报价与肯定 Louis 假扮成普通客户致电一家 Apple 授权服务提供商（AASP），描述其 iPhone 屏幕顶部出现闪烁白条、触摸无反应的经典“触控病”（Touch Disease）症状。此前他曾去过非授权维修店，对方换了新屏幕仍无法解决，判断是主板上的触控 IC（Touch IC）问题，但因缺少微焊接工具而无法施修，遂建议其联系其他维修渠道。电话另一端的授权客服起初表示店里不做任何焊接维修，且必须先拆机检查，最坏情况下需要订购并更换整块主板，客服还直言主板更换非常昂贵，可能“还不如直接换台新手机”。当 Louis 追问最坏情况下更换主板的具体花费时，客服让他稍等并去与其他同事商议。几分钟后，客服回线给出了出人意料的方案：他们会将手机寄回 Apple 官方，由 Apple 统一更换主板，费用为 150 美元。客服随后解释，先前说价格高昂是因为一时习惯性地联想到了 Mac 电脑的维修价格，但在确认设备为 iPhone 6 Plus 之后，费用确实只要 150 美元。Louis 对这一准确答复十分赞赏，并在挂机后兴奋地向观众点评： > “这家店值得称赞，这家店绝对值得称赞，因为他们是到目前为止我打过的电话里，唯一真正知道这项政策的。”——Louis Rossmann - 涉事店铺确认为位于俄克拉荷马州的 Quest Technical Services，是首家准确按 Apple 官方召回政策报价（官网公布价为 149 美元，实际报价 150 美元）的授权服务商。 - 在前一日的测试中，所有被咨询的授权服务点均表示根本不知道这项针对触控病收费 149 美元的维修计划，甚至普遍开出 349 美元的高昂换机费用。 ### [17:13](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1033s) 针对 iPhone 6 触控问题的进阶测试在跳过一家充满繁琐交互式语音应答（IVR）电话菜单的公司后，Louis 调整了测试策略。由于 Apple 官方的触控维修项目在政策上仅明确涵盖 iPhone 6 Plus，并不包括采用相同触控芯片与相近主板材质的 iPhone 6，Louis 决定致电另一家授权店 Mobile Kangaroo，以标准的 iPhone 6 机器来询问处理办法。 ```mermaid flowchart TD accTitle: iPhone 6 触控病在 Apple 授权体系下的处理路径 accDescr: 展示用户遇到触控病后，Apple 授权服务商提供的统一换机方案与数据丢失死局。 subgraph User["用户故障机"] A["iPhone 6 出现触控病 (顶部闪烁白条 / 无法触控)"] end subgraph AASPOption["授权服务商 (Mobile Kangaroo) 方案"] B["判定为触控 IC / 主板故障"] C["换机方案: 支付 139 美元 (按屏幕维修价格更换整机)"] D["原板收回报废 / 无法保留主板"] end subgraph DataDilemma["数据恢复困境"] E{"用户是否提前做了 iCloud 备份?"} F["可从云端拉取数据"] G["需输入锁屏密码连接 iTunes 备份"] H["触控失效无法解锁"] I["官方渠道宣告无解 数据彻底丢失"] J["转介至第三方 (如 DriveSavers) 开价 1500 美元以上"] end A --> B B --> C C --> D A --> E E -->|"是"| F E -->|"否"| G G --> H H --> I I --> J ``` 接听电话的技术人员非常熟悉这类问题，明确指出虽然在 iPhone 6 上的发生概率低于 6 Plus，但这正是主板相关的触控 IC 故障。然而，该店给出的解决方案并非维修芯片，而是利用 Apple 的官方置换机制：客户支付 139 美元的屏幕维修价格，即可直接换取一台官方翻新或全新整机。 ### [19:59](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1199s) 授权体系无法拯救的数据死局与 DriveSavers 的天价方案 Louis 紧接着抛出了核心难题：假设手机此前未做过备份，在屏幕触控彻底瘫痪、无法在屏幕上输入锁屏 PIN 码解锁手机的情况下，如何提取出里面的数据？客服表示，要想在本地连接 iTunes 制作备份，必须指望屏幕偶发性恢复几秒钟去点击确认；若触控彻底失效，官方授权体系内将没有任何技术手段可以保留或提取数据。当 Louis 询问是否有独立工程师焊接更换原板上的触控 IC 以抢救数据、以及为何授权维修体系极度不推荐这种操作时，该技术人员给出了标准官方立场，并在追问下道出了残酷的现实： > “如果有人拆开手机并试图在主板上进行任何焊接来修复，操作很可能会出岔子，导致你失去一切数据。”——Mobile Kangaroo 维修技术人员针对数据恢复，技术人员最终承认 Apple 体系内毫无应对方案，唯一的出路是寻求外部高价专业数据恢复机构： > “整个 Apple 授权生态系统里，无论你出多少钱，都基本没有办法弄出数据。”——Mobile Kangaroo 维修技术人员 - 该客服最终推荐了名为 DriveSavers 的专业数据恢复公司，并警告对方收费高达 1500 美元以上，且由于手机存在锁屏密码、屏幕无法触控操作，即便是 DriveSavers 也未必能成功提取。 - Louis 挂断电话后感叹，虽然自己是 Android 用户并且数据存放在 SD 卡中，但刚才设身处地代入普通苹果用户的绝望处境，着实感到了一阵压抑与无助。 - 这次咨询暴露出各授权店执行政策的混乱：有些店对 6 Plus 漫天要价 349 美元，而这家店却愿意对不在官方计划内的标准版 iPhone 6 按 139 美元进行整机置换；但无论收费政策如何，其共同缺陷是一旦遭遇芯片故障，用户在官方渠道内必将被彻底剥夺取回珍贵数据的权利。 ### [24:26](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1466s) 授权维修对触控 IC 故障的死局与独立维修的不可替代性 Louis Rossmann 向观众剖析了第三方独立维修（Independent Repair）对于用户数据安全的至关重要性。针对 iPhone 6 普遍出现的“触控病”（Touch IC 故障），如果走苹果官方授权渠道，用户的数据和主板必然保不住。苹果官方给出的理由是“尝试更换触控芯片可能导致整块主板损坏”，然而实际操作中，官方授权方案本来就会直接丢弃旧主板换整机。Rossmann 尖锐地指出其逻辑荒谬之处：“with independent repair there's a small chance of getting screwed, but with the authorized option there's a 110% chance that you're getting screwed.”（在独立维修那里，你还有很小的概率翻车；但在授权维修那里，你有 110% 的概率彻底完蛋）。如果将手机送去诸如 iPad Rehab 的 Jessa 那样技术高超的独立微焊技师处，大约花费 150 到 250 美元，不仅手机能恢复正常使用，核心数据也能完整保留。Rossmann 随后浏览聊天室互动，打趣说直播间观众甚至开玩笑报价 999 甚至 799 美元来抢单做触控芯片维修。同时，他赞扬了上一通电话中遇到的俄克拉荷马州授权服务商（AASP），肯定对方虽然身在苹果体系内，但态度坦率实在，“give credit where credit is due just because they're Apple doesn't mean that they're all bad.”（该肯定就得肯定，不能因为他们挂着苹果的标就一棍子打死所有人）。 ### [27:06](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1626s) 致电 Visual Dynamics：无备份数据即便加钱也无法恢复为了进一步验证授权服务商的处理模式，Rossmann 决定故意避开 Best Buy，因为致电 Best Buy 这种大型连锁毫无悬念且过于残忍。他切换到恶搞变声模式，致电一家名为 Visual Dynamics 的苹果授权服务商，假装自己是一名 iPhone 6 屏幕顶部出现闪烁白条、触摸完全失灵且未做备份的普通用户。 ```mermaid flowchart TD accTitle: AASP Data Recovery Refusal Logic accDescr: Flowchart showing how Apple Authorized Service Providers handle devices with Touch IC failure and unbacked data. A["iPhone 6 触控 IC 故障 (触摸失灵/顶部白条/无备份)"] --> B{"送修苹果授权服务商 (AASP)"} B --> C["第三方动过/原厂件损坏？"] C -- 是 --> D["直接拒保拒修"] C -- 否 --> E["寄送 Apple 官方工厂换整机 (税前约 300 美元)"] E --> F["旧主板直接丢弃销毁"] F --> G["用户数据 100% 丢失"] B --> H{"用户愿出 1000~2000 美元 要求仅维修原板导出数据？"} H --> I["授权政策限制：绝对无法提供 '数据没有任何办法提取'"] ``` Visual Dynamics 的技术人员明确答复： - 如果设备被第三方拆修过且损坏了零件，授权店通常直接拒收；如果仍保留原厂状态，唯一的官方处理方案是寄回苹果总部进行整机更换（Whole Unit Swap），税前费用约为 300 美元。 - 当 Rossmann 提出自己因为屏幕失灵输入不了锁屏密码、也未开启 iCloud 备份，急需取出数据时，对方肯定地表示毫无办法提取：“no there's just there's no way to pull that data off, it doesn't exist anywhere else.”（没有办法把数据导出来，它不存在于别处，只在这台手机上）。 - 就算用户愿意自掏腰包支付 1000 美元甚至 2000 美元，授权服务商体系内也绝不存在任何板级维修选项来抢救数据。 Rossmann 挂断电话后总结道，反对“只有苹果授权店才能修设备”的核心论点就在于此：许多普通用户以为授权店无所不能、不提供服务只是因为“不划算”，但事实是无论消费者出多少钱，授权渠道的解决能力是零。 ### [30:18](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1818s) 致电 Core：授权服务商竟沦为“邮政代收点” Rossmann 换上自己戏称的“巫师长袍与法师帽”调侃模式，拨通了位于佛罗里达州坦帕市的另一家苹果授权专营店 Core（813-CORE）。他询问对方能否直接更换一块 iPhone 6 碎屏。接电话的技师 Ryan 告知的内容让 Rossmann 极其震惊： - 店内只能现场更换电池或某些微小内置零件，一旦涉及到屏幕破损，**店内完全无法进行维修**，必须打包寄回苹果官方中心。Ryan 直言，如果用户想现场当天修好屏幕，唯一的去处只有苹果直营 Retail Store。 - 寄送往返的周转时间长达整整一周（Turnaround time is usually about a week）。 - 该授权店收取的碎屏寄修报价为 149 美元（比当时苹果官网报价更高）。 - 更苛刻的是，如果手机外壳边角有凹陷（Bent corner），苹果返厂检测判定无法直接压合新屏幕后，会直接拒绝换屏，并将费用强行升级为 299 至 329 美元不等的整机更换报价。正如直播间观众所戏谑的那样，所谓的“授权维修专营店”，在手机屏幕维修业务上本质上退化成了一个加价收件的“邮件代发转运中心”（Mail forwarding）。 - **维修周转周期**：非直营的授权服务店寄修屏幕需要耗时约 7 天。 - **换屏服务溢价**：授权店报价 149 美元，而当时苹果直营店原厂换屏报价此前为 109 美元，后上调至 129 美元。 - **边角凹陷惩罚**：机壳边角磕碰变形在 iPhone 5 系列之后极度普遍，但官方授权流程不允许技师手工校正磨平边角，只会直接强制升级为 329 美元的整机更换。 ### [33:37](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2017s) 制度钳制下的授权技师与“只换不修”的官方霸权电话结束后，Rossmann 现场展示了自己的电脑浏览器操作，证明自己完全是通过苹果官网的“产品与服务”正规入口，在佛罗里达州和 AT&T 运营商类别下精准检索到的授权维修商列表，绝非恶意挑选不具备资质的网点。 Rossmann 特别声明，自己并不针对任何一位具体的授权店一线技工，也不责怪这些接电话的店员： > “I don't blame any one of these providers. I don't blame the provider, I blame Apple because there's most likely some reason that he's sending it out rather than doing it in store and it's most likely because Apple has his balls in a vice.”（我怪的不是这些服务商，我怪的是苹果，因为对方宁可寄走也不在店内维修肯定是有原因的，八成是因为苹果把他们的命根子死死夹在台钳上）。在苹果严苛的审计和权限控制下，授权网点根本无法施展正常维修技能。查阅苹果官方换屏价目表后，Rossmann 发现 iPhone 6 的官方换屏基准价已经从原本的 109 美元涨到了 129 美元。而整个官方体系最脱离实际之处在于，智能手机摔落导致外壳铝合金边角凹瘪是极常见的情形；独立维修店只需使用专用倒角工具即可轻而易举将凹角修整复位并装上新屏，但苹果授权体系严禁此类物理修复，用户一旦磕碰边角，就只能面临被索取 329 美元整机置换费用的命运。 ### [35:45](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2145s) 手机外壳变形的维修门槛与授权店的“整机更换”套路 Louis Rossmann 谈到了历代 iPhone 机身设计的变化及其对维修带来的困扰。在 iPhone 4 和 iPhone 4S 时代，维修人员从来不需要把弯曲的边角向外敲平来装入新屏幕，那在当时完全是闻所未闻的操作。但从 iPhone 5 开始，苹果采用了极易向内弯折的外壳材质，这种问题在 iPhone 5、iPhone 5S 和 iPhone 6 上持续存在。一旦边角受撞击内凹，新屏幕就无法平整嵌合。市面上为此诞生了售价 50 到 100 美元的专用工具（如 gTool）来将边角恢复原状；而 Louis 自己更倾向于使用一字螺丝刀搭配锤子来敲正。他强调，只要边角固定且不再向内顶着屏幕施加形变压力，这就是完全可行的修复。然而，苹果官方授权服务商（AASP）在面对这类问题时却无法提供修复。更准确地说，授权服务商实际上只是充当了一个“邮寄中转站”。一旦他们将手机寄往后台维修中心，对方就会以“边角有轻微弯曲”为由拒绝更换屏幕，直接强制要求整机更换。Louis 指出，苹果官方流程根本不是在维修用户的设备，而是只要遇到丁点借口就立刻以高额费用换整机。直播聊天室中有观众提到目前屏幕更换价格已经调整，这让 Louis 意识到自己很久没关注官方售后水涨船高的维修报价了。 - iPhone 4/4S 外壳坚固，从未发生因边角凹陷而无法装入屏幕的情况。 - 从 iPhone 5 开始，边角撞击内陷成为普遍现象，第三方可通过 gTool 矫正或手工整形顺利更换屏幕。 - 授权服务商对微小边角变形均不予手工修复，而是将其作为强制用户花大钱整机更换的借口。 --- ### [37:08](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2228s) 电话暗访苹果高端合作伙伴：IVR 语音迷宫与糟糕的客户体验 Louis 决定继续针对“耳机插孔损坏”进行电话暗访，他认为这个场景尤其滑稽——官方居然要为一个小小的耳机孔收取高达 349 美元的整机更换费。为了防止对方认出他的声音，Louis 在直播间开启了音频变声插件，戏称自己必须“穿上法袍、戴上巫师帽”完成伪装。随后，他拨通了一家名为 Gator Tech 的苹果高端合作伙伴（Apple Premier Partner）。然而，电话接通后迎接他的是极其冗长且复杂的 IVR（互动式语音应答）菜单。系统在列举了一通销售、服务、培训以及企业客户按键后，又向在 90 天内或购买了 AppleCare 的客户念出长串苹果官方支持电话号码，并提示返回上一层菜单。在按键操作失效后，Louis 只能无奈挂断。他直言这种 IVR 系统就是名副其实的“销售杀手”，是企业赶走客户、降低年收入最快的方式。在挂断后尝试拨打下一个号码时，他还差点因为输错区号把电话打到了土耳其。 --- ### [39:39](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2379s) 致电 Tech Genius：被苹果规则绑架的一线技术人员 Louis 随后拨通了另一家授权服务商 Tech Genius 的电话。接线的店员在开场时就透露出强烈的无奈，明确表示虽然他们修 iPhone，但由于与苹果合作，必须遵守特定政策，通常需要将手机邮寄返厂。Louis 虚构了一个情境：自己在健身房锻炼时意外扯断了耳机线，耳机插头断在插孔深处，完全没有借力点可以拔出，询问能否单独更换耳机接口。对方技术人员先是表示或许可以，但很快改口确认按苹果规则无法单独更换耳机孔，反倒非常真诚地私下建议 Louis 尝试拿镊子夹出来。当 Louis 表示已经去过 Home Depot 请专业人士捣鼓半小时依然无解后，店员坦言在官方售后体系下，“最坏的情况”只能是全机更换（Whole Unit Replacement）——必须把手机寄往苹果，如果苹果同样拔不出来，就会直接换一台新机给客户。对于这台早已过保的 iPhone 6，该店员查询后报出的整机更换价格为 299.99 美元加税。 ```mermaid flowchart TD accTitle: 苹果授权维修与独立维修流程对比 accDescr: 展示耳机孔断裂在官方授权渠道与第三方独立维修渠道的不同处理方式与成本差距 subgraph 官方授权流程 A["耳机插头断在孔内"] --> B["AASP 尝试用镊子夹取"] B -->|"无法取出"| C["打包寄往苹果中心"] C --> D["全机更换 (整机置换)"] D --> E["费用：$299.99 + 税"] end subgraph 独立维修流程 A --> F["拆卸底壳与排线"] F --> G["更换独立音频/尾插排线"] G --> H["费用：$5 - $10 配件成本"] end ``` 当 Louis 故意追问：“我听说充电孔和耳机孔是在一根连接到主板的单独排线上，难道就不能只换那个小配件，非得换掉整台手机吗？”接线员陷入了沉默，随后表示要先去系统查询一下。在等待的静音间隙，Louis 感慨万分。他向直播间观众解释，一线技术人员本性质朴善良，内心极度渴望真正帮到顾客，但苹果严苛的霸王条款像老虎钳一样死死夹住了他们的双手，逼迫他们背诵死板的官方说辞。查询完毕后，店员回到通话中，语气充满遗憾地向 Louis 证实：“不幸的是我们不能这么做，即使它们是独立的部件，我们也没法只更换音频接口。” > “This is not even just about independent repair centers, this is about the authorized service centers themselves wishing that they could offer you better service. He wants to replace the five or ten dollar cable.” —— Louis Rossmann - 耳机插头断裂无法取出时，苹果授权渠道唯一的官方处理手段是整机更换。 - 过保 iPhone 6 的整机更换报价为 299.99 美元加税，而该故障在物理上仅需更换价值 5 至 10 美元的排线。 - 授权服务商一线员工明知有低成本解决途径，但在苹果政策约束下被明令禁止提供排线级更换。 --- ### [43:38](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2618s) 推动“维修权”法案的核心诉求与对 Sunny 的二次暗访准备在结束与 Tech Genius 的通话后，Louis 针对当前的售后现状进行了总结。他重申自己绝不是在攻击授权服务商的具体员工，这些店里有不学无术的人，但同样有许多专业且希望为顾客提供优质服务的人，只是他们的手脚被完全束缚了。这恰恰是全美各地必须推动“维修权”（Right to Repair）立法的核心原因：任何反对独立维修的人，只需亲自拨打苹果官网列出的授权服务网点电话，就能看清这套官僚系统有多么荒谬与缺乏效率。直播间有观众此时反馈，刚致电另一家苹果授权商，对方同样证实所有 iPhone 故障都被强制要求寄出返厂。Louis 激愤地表示，剥夺用户低成本维修选择权的始作俑者正是苹果公司本身。为了进一步测试对 iPhone 6“触控病”（Touch IC 故障）的官方应对方案，Louis 决定拨打此前打过的维修商 Sunny 的电话。由于刚才关闭了变声插件，他担心对方的前台接待员会听出自己的声音，于是在镜头前手忙脚乱地重新调整变声软件（Reva / Roie）的参数与音效，重新戴好他的“巫师帽”与“斗篷”。电话接通后，对方工作人员回应了问询。Louis 再次装作不知情的普通消费者，向对方描述自己 iPhone 6 遇到的典型触控病症状：屏幕顶部出现不断闪烁的灰色方块白条，触摸完全失效，甚至连解锁密码都无法输入。他提到自己去过 Apple Store，店员给出的答复是此问题彻底无法修复，里面的数据也完全保不住。 ### [47:06](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2826s) 独立维修店的真实报价与现场揭晓为了对比苹果官方授权服务商（AASP）的说辞，Louis Rossmann 现场致电了一家名为 The Device Shop 的独立维修店，并向店里的技术人员 Sunny 询问有关 iPhone 数据恢复的问题。Louis 假装自己只在乎手机里的数据，询问在不更换整机的情况下能否将数据提取出来。Sunny 毫不犹豫地给出了肯定答复，表示此类数据恢复的常规费用为 245 美元；在得知屏幕完好、仅仅是主板触控或特定芯片出现故障后，Sunny 进一步表示费用可能会降低到 200 美元左右，并且设备完全可以修复。听到这个实事求是的回答后，Louis 忍不住在直播中向 Sunny 坦白了自己的恶作剧：“Sunny，Sunny，你在直播呢，你回答对了问题。”（“Sunny sunny sunny you're on stream, you you answered the right question.”）。Louis 向 Sunny 解释说，自己刚刚给苹果授权维修点打电话，对方声称哪怕出到 2,000 美元也根本无法保住数据，因此他才特意致电 Sunny 来证明独立维修完全有能力解决该问题。挂断电话后，Louis 笑着表示自己耽误了 Sunny 的宝贵工作时间，回头一定要买点东西送给他作为补偿。 - **独立维修店数据恢复报价**：基础报价为 245 美元；若屏幕没有损坏、仅为主板单一故障，价格可下调至 200 美元左右。 - **与授权维修商的悬殊差距**：苹果授权机构此前宣称即使花费高达 1,500 至 2,000 美元也无法在保留原有主板的情况下提取数据，而第三方独立维修店仅需约 200 美元即可当场修复并保留数据。 ```mermaid flowchart TD accTitle: 数据恢复方案对比 accDescr: 对比苹果授权服务商与独立维修店在数据恢复上的方案、价格与结果差异 subgraph AASP["苹果授权服务商 (AASP)"] A["仅提供整机/主板更换"] --> B["旧主板直接丢弃/回收"] B --> C["用户数据彻底灭失"] B -.->|"转介第三方"| D["报价可能高达 $1,500 - $2,000"] end subgraph IND["独立维修店 (Sunny / The Device Shop)"] E["针对主板芯片级故障修复"] --> F["保留原机主板与数据"] F --> G["报价仅需 $200 - $245"] end ``` ### [48:10](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=2890s) 为一线授权人员发声与“维修权”法案呼吁 Louis 在视频尾声总结了本次调查的核心观点。他明确表示，自己的批评针对的绝不是那些在苹果授权店里辛苦工作的一线员工。他深知许多授权技术人员本心是希望能为顾客提供优质服务的，但由于被苹果公司内部极其严苛且缺乏弹性的政策捆绑了双手，他们根本无权更换排线或进行芯片级维修。Louis 坦言：“对于所有真正想要提供优质服务的苹果授权店员工，我真心为你们感到遗憾，我真的理解你们；我知道这不是你们的问题，在我看来，这是压在你们头顶上那些非常专制的高层造成的。”（“I feel for you, I really do, and I know it's not you, I know it's, I know it's your in my opinion very oppressive, oppressive people above you.”）。随后，Louis 借此机会强烈呼吁观众积极参与并支持“维修权”（Right to Repair）立法。他敦促大家主动联系各自选区的立法委员、州议员和参议员，为独立维修和消费者的自主维修权利发声。Louis 严肃地指出，这绝不仅仅关乎一台小小的智能手机：“因为今天这还只是愚蠢的手机破事，但总有一天它会蔓延到生活中的一切，而那绝对不是我想生活的世界。”（“Because again today it's the stupid little phone crap, but someday it's going to be everything, and that is not a world that I want to live in.”）。 - **一线技术人员的困境**：授权维修点受制于苹果总部的硬性维修规定，即使明知只需更换几美元的排线即可修好，也只能按照官方指示要求客户更换主板或整机。 - **推动维修权立法（Right to Repair Bill）**：呼吁公众向议员（Legislators）、众议员（Assembly members）及参议员（Senators）施压，支持开放维修原理图、诊断工具和官方原装零部件。 - **长远社会影响**：维修垄断一旦从消费电子产品扩展到汽车、农用机械和家用电器等所有生产生活领域，消费者与独立行业将彻底丧失对自己财产的掌控权。 ## Notable quotes > [19:59](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1199s) 整个 Apple 授权生态系统里，无论你出多少钱，都基本没有办法弄出数据。 — Mobile Kangaroo 维修技术人员 > [04:40](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=280s) 基本上哪怕是天才吧（Genius Bar），他们也只是传播错误信息，好让你去使用他们的官方服务。 — The Device Shop 维修技术人员 > [19:59](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1199s) 如果有人拆开手机并试图在主板上进行任何焊接来修复，操作很可能会出岔子，导致你失去一切数据。 — Mobile Kangaroo 维修技术人员 > [24:26](https://www.youtube.com/watch?v=OR5ZUl0Q-NI&t=1466s) with independent repair there's a small chance of getting screwed, but with the authorized option there's a 110% chance that you're getting screwed. — Louis Rossmann ## Mentioned Louis Rossmann, Techwise, The Device Shop, Sunny, iPad Rehab, Jessa Jones, Graphite, CityMac, Quest Tech, Mobile Kangaroo, Visual Dynamics, Core, Gator Tech, Tech Genius, DriveSavers, Apple, iPhone 6, iPhone 6 Plus, Touch IC, Genius Bar, AppleCare ## Video description 👉 Discord: https://tinyurl.com/rossmatrix Do authorized repair places fix anything? Or just forward mail? Let's find out. Do keep in mind these are all likely good people who want to help their customers, but whose hands are tied. Highlights: 1:50 - iPhone 6 headphone jack is SOLDERED to the logic board & not fixable without spending $300 to replace board. News to me, I thought it was on a flex cable.. ? 2:21 - Apple won't make available, a charging port or a headphone jack, to an Apple Authorized Repair Center. This means that if your headphone jack stops working, even at an Apple Authorized repair center, their own technicians are not allowed to replace your broken headphone jack. To clarify: this part is under ten dollars http://amzn.to/2lIoEb5 and can be installed with no soldering required: http://bit.ly/1YVPQft 5:25 - The truth(IN MY OPINION) from an honest, unauthorized repair shop(the device shop on mercer st in Manhattan) that the headphone jack is NOT soldered onto the board, and can be fixed by replacing a flex cable at a cost of $50 on the spot. 5:49 - THIS IS THE TRUTH(IN MY OPINION INCASE AN ATTORNEY IS READING THIS) 21:20 - Apple advises against changing touch ICs because of possibility you will ruin the motherboard that has your data on it. 22:09 - Apple tech admits that *every* Apple solution will toss your old motherboard, and with it, your data. So it is imporrtant to fix it through an AASP so they don't ruin your old board, but the AASP throws away your old board. This begs the question: what is the upside of not *trying* touch IC replacement first? 22:40 - AASP finally suggests trying company that may charge $1500 for a touch IC replacement if data is necessary. AASP concedes that if data is required, you must go to a non-Apple authorized facility. 28:50 - Touch IC not fixable through Apple Authorized provider without losing data for any amount of money. Why should independent repair be kept out of the loop on schematics & parts when Authorized service providers do not offer data recovery at ANY price? 32:00 - Authorized service center listed on apple.com as servicing iPhones fixes iPhone 6 screen for $149 and has to mail phone out with *1 week* turnaround time for screen repair on an iPhone 6. If phone has a dent in the corner, they will replace the entire phone for $329. 👉 Rossmann Repair Group Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com ✖ Buying on eBay? Support us while you shop! https://www.rossmanngroup.com/ebay 👉 https://store.rossmanngroup.com/blog - will be using this more often. eli the computer guy had his channel TERMINATED in the middle of a livestream recently, so it's time I get the message that trusting YouTube is a bad idea. 👉 Now selling Crest Ultrasonic cleaners! https://store.rossmanngroup.com/mac-laptop-repair/soldering-diy/crest-ultrasonic-cleaners.html (3-5 day processing time on orders, but amazing cleaners nonetheless!) ✖ Scroll down to find equipment we use ✖ Buy a right to repair mousepad or t-shirt! http://bit.ly/2eOkg8G ⊙ Need help? Check out our forum at http://www.rossmanngroup.com/boards where we answer Macbook logic board repair questions for $29/mo. ✖ Repair Service: ▶ Local to NYC? Our store offers free estimates on all Macbook problems. http://bit.ly/RossmannLocalBoardRepair ▶ Outside New York? We provide service to the entire U.S. via mail-in service! http://bit.ly/RossmannMailInRepair ✖ TOOLS USED: ● Flux: http://bit.ly/2cYIx7t ● Solder paste: http://bit.ly/2epK1JE ● Soldering Iron: http://amzn.to/2cKkMyO ● Preferred tip: Fine: http://amzn.to/2d5MgPn Flat: http://amzn.to/2xgrx6a GPU wicking: http://amzn.to/2w8chtB ● Micro Soldering Pencil: http://amzn.to/2d5MWUP ● Micro soldering tip: http://amzn.to/2eYrF4a ● Quick 861DW hot air station(UNDER $300): http://bit.ly/quick861dw ● Hot Air EXPENSIVE: http://amzn.to/2cYI6tY ● Tweezers: http://amzn.to/2d5NBpi ● Multimeter: http://amzn.to/2qtbkKd ● Multimeter Probes: http://amzn.to/2cKkvMh ● Fume Extractor: http://amzn.to/2d5MGoD ● Microscope: http://amzn.to/2iLrE16 ● Microscope LED light: http://amzn.to/2d5Mh5T ● Solder: http://amzn.to/2cKkxUp ● Desoldering wick/braid: http://ebay.to/2gfKqC1 --- JESSA JONES' FAVORITE WICK! ● Crest CP500HT Ultrasonic cleaner: http://bit.ly/2iv3aci ● Branson EC cleaning fluid: http://amzn.to/2cKlBrp ● Jumper wire THIN: http://amzn.to/2eqF5T7 ● Jumper wire THICK: http://amzn.to/2eAJ5AU ● Nitrile gloves: http://amzn.to/2iUfumS ● On-screen Bench PSU: http://amzn.to/2i0G8MI ✖ RECORDING EQUIPMENT: ● Work camera: http://amzn.to/2eA6i5f ● Home camera: http://amzn.to/2eAH0oT ● Work microphone: http://amzn.to/2e74PVF ● Home microphone: http://amzn.to/2eA7ndd ● Microscope camera: http://amzn.to/2icVQoG - mine is DISCONTINUED, this is the closest one I can find. ● HDMI capture: http://amzn.to/2iyGcle [Source](https://www.youtube.com/watch?v=OR5ZUl0Q-NI)

Source quotes

[19:59] Mobile Kangaroo 维修技术人员: 整个 Apple 授权生态系统里，无论你出多少钱，都基本没有办法弄出数据。 [4:40] The Device Shop 维修技术人员: 基本上哪怕是天才吧（Genius Bar），他们也只是传播错误信息，好让你去使用他们的官方服务。 [19:59] Mobile Kangaroo 维修技术人员: 如果有人拆开手机并试图在主板上进行任何焊接来修复，操作很可能会出岔子，导致你失去一切数据。 [24:26] Louis Rossmann: with independent repair there's a small chance of getting screwed, but with the authorized option there's a 110% chance that you're getting screwed.

Source quotes

[33:37] Louis Rossmann: When you say that independent places should not be allowed to repair, only authorized should, it's really important to bring up the fact that the authorized place won't actually fix your phone. [48:10] Louis Rossmann: This is important because again today it's the stupid little phone crap but someday it's going to be everything and that is not a world that I want to live in. [18:37] Louis Rossmann: There's pretty much no way in the Apple authorized ecosystem to get the data regardless of price. [37:49] Louis Rossmann: there's no faster way to kill your sales than using an ivr

Original transcript

[0:17] hello hello [0:21] testing [0:22] testing testing [0:25] testing testing here we go ready to go [0:31] here we are all right let's just make [0:35] can we make this a little [0:38] better I have a problem with my iPhone I [0:42] have a problem with my iPhone I have a [0:45] problem with my [0:48] iPhone here we [0:50] go test it there we go yeah I believe [0:53] this is good all right ready on your [0:59] mark [1:28] and Tech wise this is Zyra hi I had a [1:31] question about a problem I was having [1:33] with my iPhone uh do you do iPhone [1:34] repair uh to a point what's up with it [1:37] yeah so I did something really really [1:39] really stupid it's an iPhone 6 it's [1:41] probably out of warranty it's like two [1:42] years old I I couldn't get my headphone [1:44] plug out of it so I kept pulling on it [1:46] and now the plug is stuck in the jack is [1:48] that something that you'll be able to [1:50] fix no unfortunately not the headphone [1:53] jack is basically hard soider directly [1:55] into the logic board okay so you're so [1:57] the hard you're saying that on the [1:58] iPhone 6 the headphone jack is hard [2:01] solder it solder directly on the [2:03] motherboard okay so it's not on a [2:05] separate cable that then connects to the [2:07] motherboard I don't believe so [2:10] no ohuh it's not it's not one of the [2:12] parts that they probably read something [2:15] wrong online because I read some silly [2:16] do-it-yourself article they showed the [2:18] headphone jack was on this little cable [2:20] attached to the charge port and then [2:21] that that plugs into the motherboard but [2:23] I mean again the internet is full of [2:24] misinformation truthfully it's possible [2:27] but I can't get that part yeah all right [2:30] they [2:31] Willers and there certain parts that [2:34] they will ship and certain parts that [2:35] they just don't ship you basically have [2:37] to send it to Apple yeah all right so [2:39] what would be my option let's say if I [2:41] through you like would I be able to get [2:42] the phone replaced or is there any [2:43] option other than just buying another [2:45] one uh we would have to send it to Apple [2:47] you're looking at four to five days [2:48] turnaround time and [2:50] 299 okay so 299 and uh about 3 to four [2:54] days I have one more question uh would [2:56] they preserve the data or should I back [2:57] it up before having the phone swapped [2:59] you should definitely back it up they [3:01] don't guarantee that they can do [3:03] anything as far as the data goes and in [3:05] many cases they just clear the phone [3:06] even if it doesn't seem like it's [3:07] necessary all right thanks a lot you've [3:09] been really really help far as I know [3:10] they're going to replace the logic board [3:12] which means your data is going to go [3:13] with it oh jeez you'll probably end up [3:15] with a different phone all right thank [3:17] you very much oh you're welcome all [3:19] right you have a good [3:27] day so two $199 [3:31] $99 you don't get to keep your data it [3:33] takes four to five days but the best [3:35] part of it all is that the authorized [3:38] play says that the headphone jack is [3:39] soldered directly to the [3:41] motherboard I will leave you to open up [3:43] an iPhone 6 and tell me if that's true [3:47] uh but that is that is the argument that [3:48] is the argument that they are sticking [3:50] to now let's try unauthorized [3:54] repair let's see if we get an any [3:56] different result so that was authorized [3:58] as my first call [4:00] and now we're going to call some [4:01] unauthorized but let's just go back and [4:05] make sure I'm a little less identifiable [4:40] hi shop I can help you hi do you fix [4:42] iPhone [4:43] sixes yes we do okay I did something [4:46] really stupid with mine I uh I was I tug [4:49] too hard on my headphones and now the [4:51] plug is pretty much stuck in the [4:52] headphone jack is there any way to fix [4:54] or replace [4:55] that there's a couple of ways we can do [4:57] it either we can fish it out of there [5:00] which doesn't work every time um but we [5:02] can definitely give that a shot first [5:03] that's the cheapest way worst case [5:05] scenario we could always swap out that [5:07] that port on the bottom and just give [5:08] you a new port and then that would work [5:10] so I always fig worst case scenario is [5:12] most likely what's going to happen so [5:13] what would that cost if you had to swap [5:14] out the whole board it's a it's a six [5:17] right yeah it's an iPhone 6 not the [5:19] 6s okay so it is uh 50 bucks plus tax [5:23] okay so $50 and uh one last question and [5:26] I I I just called uh one of the Apple [5:28] authorized places and they told me that [5:29] headphone jack is soldered directly onto [5:31] the motherboard of the phone uh but I [5:33] always thought it was some little [5:35] separate piece that plugs in so is it [5:36] actually solder just a little nervous [5:38] it's not on a six that's not true all [5:41] okay so the Apple authorized Place told [5:43] me something that was so basic so [5:46] basically the way that like even The [5:48] Genius Bar they just kind of spread [5:51] misinformation to make you use their [5:53] services um was figuring yeah yeah cuz [5:58] we've fixed I think five charge boards [6:00] at least you know this week so it's not [6:03] really uh it's pretty common thank you [6:06] so much for your time I really [6:08] appreciate it no problem y have a have a [6:10] nice [6:16] day I actually tried doing this [6:18] pre-recorded earlier today without a [6:20] live stream and places were actually [6:22] recognizing me so I'm that this is what [6:24] the the plugin and all this stuff is for [6:27] but okay so let's go over this so the [6:29] authorized place at 299 they told me [6:32] that the thing is soldered to the board [6:34] which by the way that's not just one [6:35] place Jessa had the same thing told to [6:38] her so if you go over to Jess's Channel [6:40] at iPad rehab I'm sure she's going to [6:41] upload something where somebody told [6:43] somebody from an Apple authorized Place [6:44] told her that the headphone jack is [6:46] slded onto the board which which [6:47] obviously is not true um so they four [6:51] days 299 they replaced the entire phone [6:54] which is incredibly wasteful because of [6:55] a headphone jack unauthorized place they [6:58] will try to fish it out which ad midly [6:59] works but their worst case scenario is [7:01] 50 bucks to Simply replace the the port [7:04] and they told the truth they told the [7:05] truth which is that it is not slded onto [7:07] the motherboard so the unauthorized [7:09] place in this case so far I knows more [7:10] than the authorized Place let's go on to [7:12] some other types of issues like touch IC [7:14] and see what they say so what we have a [7:16] couple of other places we're going to [7:17] call about touch IC and data as soon as [7:20] the bubble wrap noise has gone [7:24] away how dare you do your [7:28] job how dare you do your [7:32] job all [7:36] right so let's call another one but [7:39] first we have to return to [7:43] unrecognizable for all of you that say [7:45] oh you like attention you love when you [7:47] get in the front page of at it dude you [7:49] made me spend a half hour looking for [7:51] vocal changing plugins so I could do [7:53] stuff like this I liked it better when I [7:55] was unknown all right so we're going to [7:57] call some other places here what can we [8:00] get let's see what should we do [8:22] next thank you for calling graphite [8:25] Madison's only Apple Premier partner if [8:28] you know your party's extension enter it [8:30] now for graphite West on University [8:33] Avenue next I hate [8:40] ivrs by the way if you have an ivr the [8:43] only circumstance under which you should [8:45] have an ivr is if you have so much [8:46] business that you're just like I can't [8:49] afford I I don't I don't know where I'm [8:51] going to park three Yachts I only have [8:52] enough space to park too because most [8:54] people are just going to hang up as soon [8:55] as they get to it [9:02] thanks for calling CityMac your Apple [9:04] and Verizon headquarters please listen [9:06] to the following options as our menu has [9:08] recently changed if you know your [9:10] party's extension you can dial it at any [9:12] time to connect with one of our store [9:14] locations press zero for corporate or [9:16] educational sales press two for more [9:18] information about CityMac including our [9:20] locations hours of operation and the [9:22] services we offer check out our website [9:24] at [9:26] www.mac to reach our stores in [9:28] Washington press one to reach our [9:32] stores to reach our Bellingham store [9:35] press one to reach our Burlington store [9:37] press [9:40] two welcome to CityMac please hold while [9:43] we connect you with the next available [9:45] Apple products professional this is [9:47] painful [9:54] [Music] [10:19] [Applause] [10:21] next [10:25] no that was pain all right next [10:41] hello hi uh do you fix [10:43] iPhones oh excuse me uh do you guys fix [10:46] iPhones I just want to make sure I don't [10:48] have the wrong number oh this is the for [10:50] the Apple Store you got sent back to the [10:52] wrong Department [10:54] um Let me let me look here [10:58] um oh yep the phones are are directed to [11:00] the back office um let me change this in [11:03] the [11:04] system all right so if you could [11:07] possibly call right back it'll ring to [11:08] the front which is the Apple side and [11:11] they'll they'll get you taken care of [11:13] okay yeah so I'll just call back in a [11:14] second thank you yeah that's perfect [11:16] thank you very [11:19] much this is hard [11:37] this is Jordan request Tech hi do you [11:39] guys fix [11:41] iPhones do we fix what was that again [11:44] iPhones yes we do all right I'm having a [11:47] silly problem with my iPhone 6 plus I'm [11:49] wondering if you could help me with it [11:51] uh every now and then I get these [11:52] flickering bars on the top of the screen [11:54] and um when I do I can't I can't touch [11:57] anything on the phone I can't anything [12:00] um if I bend the phone a little bit it [12:02] starts working again but then it just [12:03] dies again in a half [12:05] hour if you bend the phone yeah like if [12:08] it's if it's moved or if I have it in my [12:10] hand and I hold it squeeze it really [12:11] hard or it'll start working again but [12:13] then it just dies again in a half hour [12:15] well you'll still see stuff on the [12:17] screen but you'll see flickering bars on [12:18] the top of the screen and the touch [12:20] function won't [12:22] work no okay uh I don't know the first [12:25] thing I would try to do is [12:27] probably I'm sorry [12:30] I'm sorry go ahead the first thing I [12:33] would probably attempt to do is probably [12:35] a hard reset to factory settings and [12:37] then restore your phone have you backed [12:39] your phone up [12:40] recently uh no I haven't backed it up [12:42] recently that's the [12:44] problem and are you not able to do that [12:46] now I can't just because I can't enter [12:48] in my passcode that's the [12:50] thing ah so the lines just sit there now [12:56] yeah um h i mean if you can't [12:59] reset the phone or anything like that I [13:01] guess the next step would be us taking [13:03] it apart and making sure that all your [13:06] wires are seated correctly and maybe [13:07] rece a few to see if that would fix the [13:10] problem yeah the thing is one of the [13:12] things that I did is I thought it was a [13:14] screen issue so I took it to uh some [13:16] other place it wasn't an apple [13:17] authorized place and they tried swapping [13:19] the screen and it was pretty much the [13:20] exact same thing it would just have [13:22] flickering bars in the top of the screen [13:24] uh so they said that it was most likely [13:25] some motherboard [13:27] issue right and then didn't have the [13:29] tool to solder they said it was [13:30] something like a like some touch iy [13:32] thing but they just didn't have the [13:34] tools there to solder it so they said [13:35] maybe I could contact somebody else that [13:37] may be able to do that we don't do [13:40] soldering but did you keep the screen on [13:42] there that they replace for you no no [13:44] they they put it's still the original [13:46] screen is still on the phone okay yeah I [13:50] mean I can't really give you any more [13:52] guidance until we actually open it and [13:54] see what's going [13:57] on all right so what would you be able [13:59] to do I guess what's the worst case [14:01] thing I'm looking at let's say it's the [14:02] worst possible thing let's say it is a [14:03] motherboard issue I guess if it's a [14:06] motherboard issue then you we would have [14:08] to order one and then just replace it [14:12] but that would that's pretty pricey so I [14:16] mean it may be better to just get a new [14:18] device do you know how much would be [14:20] let's say to replace it again I just [14:21] want to play I like I prefer to plan for [14:22] the worse uh just just in [14:28] case it's the phone yeah so let's say [14:31] like I wanted to so let's say I wanted [14:32] to go ahead with that like the worst [14:33] case [14:34] scenario okay just one second let me [14:37] consult with a few others [14:40] [Music] [14:52] sure all right what do you think the [14:54] chances are they're going to know that [14:56] this policy is 149 on every's website [14:59] [Applause] [15:03] [Music] [15:10] that's hello hi yes so what we would [15:14] have to do was we would mail it to Apple [15:16] themselves and they would replace the [15:18] board for you and it'd be [15:20] $150 oh $150 all right that's all right [15:24] that's yeah that wasn't too bad if [15:26] that's the issue though so I'm assuming [15:27] that would be the issue [15:29] yeah cuz that that see you said it may [15:30] not be worth it but that actually might [15:32] be worth it that that's pretty good yeah [15:33] that would be worth it and you said you [15:35] had a six plus correct yeah yeah it was [15:37] a six plus okay yeah I feel like I was [15:40] just probably thinking about computers [15:41] for a second that's why I was saying [15:43] it's pretty pricey but yeah [15:44] phone thank you very much I appreciate [15:47] that oh no problem I yeah so have a good [15:50] day you as [15:52] well all right that place deserves some [15:54] credit that place deserves some credit [15:56] cuz they're the only one that I've [15:57] called so far that actually knew about [15:58] this [15:59] so thumbs up like that that's an that's [16:01] an authorized place that actually knew [16:03] what they're doing that's cool I really [16:05] wasn't expecting to find one of those so [16:07] Quest Technical Services two thumbs up [16:10] you were so far the only Apple [16:11] authorized place I've called that [16:13] actually gave me the quote from their [16:14] website every other place we called [16:16] yesterday did not know the 149 option [16:19] existed let's continue down the [16:23] list thumbs up Quest Technical Services [16:25] Oklahoma knows their stuff all right [16:29] where else did we go [16:39] here and this is live I'm not going to [16:41] edit out all the stuff where just where [16:43] they actually do a good [16:45] job all right [17:13] hello and thank you for calling to [17:14] create more please listen carefully as [17:17] options have changed please also visit [17:20] us on the web at [17:22] www.create more.com [17:25] to reach our showroom please select one [17:29] to reach our Repair Center please select [17:31] two to schedule an on-site appointment [17:34] or reach our on-site technicians please [17:37] select three to reach our business [17:39] solutions team pleaseing next I I'm not [17:43] I'm not clicking through another [ __ ] [17:46] ivr uh [17:51] next we're going to try a six next [17:53] because the six isn't covered so let's [17:55] see what their option is there I'm going [17:57] to get a little bit meaner on this cuz [17:59] do keep in mind the same touch I see and [18:00] the same general board materials are [18:02] used in the six as the six [18:27] plus [18:30] hm check check check [18:37] check mobile Kanger I can help you hi I [18:40] was having an issue with my iPhone 6 do [18:42] you fix [18:43] iPhones uh what's what going on with it [18:46] so uh I get these these flickering bars [18:48] in the top of the screen it's an iPhone [18:49] 6 and every time I get the flickering [18:51] bars when I tap on the screen I get no [18:54] touch response from anything uh so I [18:56] just can't unlock it I can't open [18:57] applications very rarely it'll work but [18:59] then 10 seconds later I'll get the [19:02] bars that's not a six plus it's a [19:04] regular six yeah it's a regular six I [19:07] went to some other place just because I [19:08] thought it was the screen and they [19:09] replaced the screen and they said it was [19:11] it is the same thing so they put my [19:12] original screen back on and suggest they [19:15] just said they could they couldn't fix [19:16] it right yeah so uh it's more common on [19:20] a six plus it's known as the touch IC [19:23] issue on a iPhone 6 and 6 plus uh on a 6 [19:27] is quite rare but we've seen it [19:29] if you see the flickering horizontal bar [19:31] at the top and a multi-touch issue [19:33] persists uh it is a touch IC issue it's [19:35] more related to the logic board now [19:37] we're an apple authorized provider so [19:39] what happens is um apple is recognizing [19:41] the issue and um allowing you to replace [19:44] the entire phone for our screen repair [19:46] price our screen repair price is uh [19:48] 139 uh for the six and essentially what [19:51] happens is they just give you a new one [19:53] in exchange for that one okay so for 139 [19:55] they'll give me a new phone or [19:57] refurbished or something like that so [19:59] okay now I have one question I have one [20:01] one scary question for you um so I [20:03] haven't backed this thing up in a long [20:05] time I know very stupid is there any way [20:06] to get the data off of it since there's [20:08] no touch functionality at all I can't [20:10] like log in [20:12] with yeah you got to hope that one point [20:14] or another you can still log in to hook [20:16] it up to iTunes to initiate the [20:19] backup all right so if I'm not able to [20:21] type in the the pin is there no way to [20:23] like uh cuz I mean I I've I'm I'm [20:26] probably misinformed because I've been [20:27] reading these blogs on the internet but [20:28] is there any way to replace the the [20:30] touch ic's on my existing board so that [20:32] I can get my data back or am I just kind [20:34] of screwed if I can't use it again yeah [20:37] um there might be somebody some kind of [20:40] a um I don't know highly Tech engineer [20:42] out there that might be able to fix the [20:45] uh touch IC on the logic board itself I [20:48] don't recommend it but I mean if the [20:50] data is really important then I guess [20:52] you could attempt it um you can also [20:55] check on your [20:56] icloud.com account to see if your backup [20:59] is actually made a lot of times you know [21:01] you don't realize you actually have an [21:02] iCloud backup because it happens [21:04] automatically in the background okay [21:07] check I have two more questions for you [21:08] and I'm sorry for being so annoying [21:09] guess the first one is um why I guess [21:12] why is it that you wouldn't recommend [21:14] having the touch IC replaced unless I [21:16] really really need so why is that not [21:17] the recommended thing and the second is [21:19] uh would there be anybody that is Apple [21:21] authorized that would be able to [21:23] retrieve the data or do that type of [21:24] service even if I let's say I was [21:26] willing to pay more money I just really [21:27] needed the data is there an Apple [21:29] authorized place if I like 300 or ,000 [21:31] or $2,000 that could do that for [21:34] me so the reason why it's not ideal is [21:38] because um multiple reasons really [21:42] um you know if somebody goes in there [21:45] and tries to solder on whatever they [21:48] need to solder on to repair that logic [21:50] board it could be possible that it goes [21:52] array and um you lose everything you [21:56] don't want to take that but I mean at [21:57] that point you you really have no choice [21:59] I guess because you can't get it out [22:00] anyway I mean there there are physically [22:04] your data is in there um it's just that [22:06] you need the touchcreen to access to get [22:09] into it there's no apple authorized uh [22:12] provider that would that would do that [22:13] um it's not an there's pretty much no [22:15] way in the Apple authorized ecosystem to [22:17] get the data regardless of [22:19] price exactly yeah the data is kind of [22:21] just um just an unknown for us um did so [22:25] there are uh ways you can recover the [22:27] data [22:29] um there's a place called drivve Savers [22:32] um I think they charge over yeah they [22:35] charge over $1,500 but I don't even know [22:37] if they'll they'll be able to do it [22:38] either because um you're you have a [22:41] passcode on [22:43] the access it [22:48] um yeah you're going to need a screen to [22:50] access it so but I mean this you want to [22:53] check your iCloud first you might have a [22:54] backup before we go too far here yeah I [22:57] checked this there's nothing there I'm [22:58] an idiot all right thank you very much [23:00] for time yeah yeah I logged into my [23:02] account I really appreciate it thank you [23:04] so much for for just no worries feel [23:06] kind of screwed but I feel better for [23:08] some reason thank you yeah uh try Drive [23:11] Savers I mean there might be I don't [23:12] know their exact pricing you know so [23:14] they're might be away Drive Savers is [23:15] $1,500 touch I see all right yeah thank [23:18] you very much all right no [23:23] problem all wellow I actually felt a [23:26] little depressed there for a second cuz [23:28] like for I got into the mindset of being [23:29] the screwed the customer of Apple okay [23:33] it's not my phone I have an SD card I [23:34] use Android my data recovery is dtin D [23:38] all right so let's go over this so uh [23:40] the first place actually agreed to fix [23:41] the iPhone 6 for 139 now this is [23:43] interesting here's why this is [23:44] interesting because their own program [23:47] only covers the 6 Plus not the six so [23:50] yesterday when we were calling places [23:51] even for the 6 plus they were quoting us [23:53] 349 when Apple said 149 The Other Place [23:56] said for the iPhone 6 which is not part [23:59] of the program that they will fix the [24:00] entire thing for 139 which is actually [24:02] better than Apple's policy so it's [24:04] really interesting how the policy [24:05] changes depending on uh who which Apple [24:08] authorized place you're talking to but I [24:09] guess the point I really want to hammer [24:10] home here is that if you need the data [24:13] off the phone let's say that you were [24:14] having issues with your provider maybe [24:16] the you know you had the power routage [24:18] in your house or something or the iCloud [24:19] wasn't working and um you're in a rural [24:22] area where you can't always get data and [24:24] you know something happens to your phone [24:26] through authorized options you're [24:27] screwed and one of the really important [24:29] reasons for um one of the really [24:31] important reasons for independent repair [24:33] is again you can send this phone to like [24:35] Jessa at iPad rehab and for like 15 what [24:38] do she charge like 150 250 somewhere [24:40] around there you have a working phone [24:42] again and you get your data now they [24:43] said one of the reasons they don't [24:44] recommend touch IC replacement is [24:46] because you if it goes wrong you can [24:47] destroy the entire phone but what I do [24:50] want to draw your attention to here is [24:51] that what they do is uh they take your [24:54] phone and they throw away the old board [24:56] anyway so with independent repair [24:58] there's a there's a small chance of of [25:00] getting screwed but with the authorized [25:02] option there's a 110% chance that you're [25:05] that you're getting screwed uh let's [25:06] find a couple more places and call and [25:08] see what we get but yeah of course we're [25:10] not getting as good as we are yesterday [25:11] yesterday's was great [25:13] $349 uh for the six which was clearly in [25:16] violation of this own policy but I'm [25:18] kind of curious if I could find another [25:19] one that's doing that mainly because I'm [25:22] too lazy to edit it out of yesterday's [25:26] video let's see [25:28] there there's too much in live chat for [25:30] me to read all [25:31] this [25:33] uh someone says I will do touch IC for [25:35] 999 I will undercut I will do it for [25:39] $7.99 [25:40] yeah huh and Time Warner hasn't cut off [25:43] my stream yet that that's surprising [25:45] okay let's see let's let's find some [25:47] other areas we're going to find some [25:48] other other Apple authorized centers and [25:51] see what we get but yeah that one place [25:53] in Oklahoma like they were really on on [25:55] point they were on point that that guy [25:56] was on point I gotta say give credit [25:59] where credit is due just because they're [26:00] Apple doesn't mean that they're all bad [26:03] uh what's [26:11] next you got to get some middle and [26:13] nowhere [26:16] location uh yeah [26:24] let's excuse me [26:32] there's just a bunch of Best Buys I'm [26:34] not going to call Best [26:52] Buys it's it's going to be painful to [26:54] call Best Buys that's not even fair it's [26:56] not even fair to Apple to call Best [26:59] Buy I'm purposely ignoring Best Buy just [27:02] because that's [27:04] mean [27:06] okay let's just turn back on my disguise [27:10] here [27:38] good afternoon visual Dynamics how can I [27:40] help you hi do you fix iPhones uh we do [27:44] okay I I have a silly issue happening [27:46] with my iPhone 6 so I'm getting these I [27:48] guess these these flickering bars down [27:50] the top of the screen and uh the the [27:52] touch screen isn't working so I can't [27:54] type in my passcode or anything like [27:55] that uh I went someplace else to try to [27:58] plac the screen and they said it didn't [28:00] fix it so they put my old screen back in [28:02] um and they did they said it may be some [28:04] type of board issue or something I was [28:06] this curious I guess what are my options [28:08] and are you able to help with this um [28:11] well if a third part's worked on it um [28:13] we generally can't take those back in [28:15] but if it's got the original parts um [28:17] and they haven't damaged any other [28:19] component in the phone uh we may be able [28:21] to send it to Apple for a whole unit [28:22] swap um it's not super cheap on the [28:25] sixes I believe it runs about $300 [28:27] before tax okay so it'll be $300 now [28:29] here's one question for you um so I [28:32] haven't backed this up and I can't back [28:33] it up because I can't type in the [28:35] passcode is there any way to get the [28:36] data off of it because I don't have it [28:37] backed up to iCloud unfortunately or uh [28:40] if it hasn't been backed up already [28:41] there's no way to do a new backup um to [28:43] it unless you've got some way to get [28:45] into the phone um uh is there any I [28:49] guess is there any option through an [28:50] apple authorized Center if I'm willing [28:51] to spend more than $300 to get the data [28:55] um no there's just there's no way to [28:56] pull that data off it it doesn't exist [28:59] anywhere else it's only exting on the [29:00] phone and there's no way pull that [29:02] backwards off is there any way to fix [29:04] the existing board in the phone in order [29:05] to get the date off of it through let's [29:07] say if I was going to spend a th000 or [29:09] 2,000 at an app with authorized centers [29:11] there's no way to get all no okay yeah I [29:15] figured thank you very much I really [29:16] appreciate it [29:23] are so I guess thing the next thing we [29:25] should address is when it's called Apple [29:26] authorized repair that only Apple [29:28] authorized Center should be allowed to [29:29] repair I guess one really important [29:30] Point here is that they don't uh they [29:33] don't uh the first person that we called [29:36] didn't even I mean they weren't aware of [29:37] how the headphone jack is put on the [29:39] phone um and they really there's no [29:42] reason to know because they don't fix [29:44] and this person said uh they you know we [29:47] don't fix it and again it's not an issue [29:48] of money because that's the thing I [29:49] bring up all the time because people say [29:51] you know it's not economical for these [29:52] places to do this that or the other [29:54] which is why I'll throw out if I have [29:55] $600 or $900 or $22,000 is there an [29:57] option [29:58] because the issue now is not that the [30:00] option is very pricey it's that through [30:01] an authorized party there is no option [30:03] at all and this is I guess getting to [30:05] the real roote of the issue I I feel [30:07] like calling more at the headphone jack [30:08] thing because that's just let's [30:12] see the headphone jack one is [30:15] funny let's get some others in here okay [30:18] I got to put on my my robe and my wizard [30:21] hat let's get on my robe and my wizard [30:24] hat there we go [30:28] anyone remember that that those blood [30:29] ninja those stupid blood ninja like AOL [30:33] conversations that got posted like 12 [30:34] years ago I put on my robe and my [30:37] wizard oh I'm being an [30:42] idiot [30:43] one [30:53] 2673 calling core Campa Bas Apple [30:56] Specialists uh if you are calling about [30:59] repair or upgrade for your Apple product [31:01] press one to speak with a technician in [31:04] our office if you are a business or [31:06] other organization looking for IT [31:08] services or Consulting press two if you [31:12] are an existing client in need of [31:13] technical support please email support [31:16] 813 core.com to open a ticket for Nate [31:26] signel thank you for cing Cor Ryan [31:28] speaking hi I was just curious if you [31:30] did a iPhone iPhone [31:32] repair uh what kind of iPhone repair uh [31:35] I have an iPhone [31:37] six all right so [31:39] I I'm sorry go ahead I interrupt like [31:43] sorry um like crack screen or like not [31:45] turn it on or what's going on with it [31:47] crack screen pretty much crack screen so [31:50] those we all have to send out to Apple [31:52] so if you're looking to the only place [31:53] that's going to do an on-site repair is [31:55] going to be the Apple Store are you [31:56] [ __ ] kidding me all right so so [31:59] you're okay so just for the iphon so you [32:00] don't do the iPhone screen repair there [32:03] uh that's correct yeah I could do like [32:05] batteries and some compon inside of [32:06] there but there's anything wrong with [32:08] the screen at all I have to send those [32:10] out to Apple did I not choose the wrong [32:11] [ __ ] drop down okay so what do you [32:14] know what the cost and the turnaround [32:15] time would be for that like worst case [32:17] scenario for the crack screen uh crack [32:20] screen let's see here it's an iPhone 6 [32:23] yeah it's an iPhone 6 it's not the 6s [32:25] okay let's see all these people do is [32:28] mail forwarding as Ur says in chat this [32:30] is mail forwarding um so turn on time is [32:33] usually about a week and then iPhone [32:36] screen only repair um through me is [32:40] $149 okay it's $49 all right I is this [32:44] one so I had went to a local Apple store [32:47] and they had said it was 109 the only [32:48] Reon they just didn't want to do it [32:49] because my corner was bent uh so I guess [32:52] is the is the higher rate because of the [32:55] bent corner or is that why it has to be [32:56] sent out and also can you fix it if the [32:58] corner is bent in so the if the Apple [33:01] retail store wouldn't do it then when I [33:02] send it out they're going to requote it [33:04] to the full like you know $2.99 or [33:08] 329 um my pricing is a little more [33:10] because it's got to be shipped out and [33:11] everything versus it's cheaper to do in [33:13] the Apple Store because there's no [33:14] shipping or anything [33:16] involved but if that corner is super [33:18] dented when I ship it out they're just [33:20] going to requote it up to like 329 or [33:24] something okay thank you very much I [33:26] really appreciate it thank you for your [33:27] time no [33:37] problem okay just see I'm not I'm not [33:39] again I'm not [ __ ] around here what I [33:41] did is I went to the Apple's website [33:44] and product service I chose iPhone so I [33:47] just went here I went service I typed in [33:52] Florida I went to [33:55] iPhone I hit 8 [33:58] TNT and I hit go so it's not like I [34:01] chose something else I chose iPhone [34:03] these are supposed to be the people that [34:05] fix the iPhones and again it's probably [34:08] not even that guy's fault for all I know [34:10] that you know his balls are inovis by [34:12] Apple I don't and that's just just to [34:14] make something clear here I don't blame [34:15] any one of these uh providers I don't [34:17] blame the provider I blame Apple because [34:19] there's most likely some reason that [34:21] he's sending it out rather than doing it [34:22] in store and it's most likely because [34:24] Apple has his balls in a vice um again [34:28] that that's just a guess that's an [34:29] opinion not a fact not a known certainty [34:31] that's just my independent guess but [34:34] again this is a really important point [34:36] to bring up the reason is uh the reason [34:39] this is important to bring up is because [34:40] when you say that independent places [34:42] should not be allowed to repair only [34:43] authorized should it's really important [34:45] to bring up the fact that the authorized [34:47] Place won't actually fix your phone it's [34:49] also really important to bring up that [34:50] the Apple authorized place will charge [34:52] you let's see apple charges 109 I'm [34:55] pretty sure let's just see if I could [34:56] find it on Apple s s to iPhone 6 cracked [35:00] screen site apple.com so I'm pretty sure [35:03] that on Apple's own website they [35:05] advertise that for [35:06] 109 let's take a look here and [35:10] see uh See pricing for iPhone [35:14] models here we go all right so iPhone oh [35:17] wow they actually I think they raised it [35:19] did they raise it because this used to [35:21] be 109 interesting okay so iPhone 6 is [35:24] 129 now it used to be my mistake I [35:27] haven't checked this in a while it I [35:28] thought this used to be this used to be [35:31] 109 now it's 129 either way that guy's [35:33] charging 149 for but the really [35:36] interesting thing is that if you've bent [35:37] the corner um this they won't bend it [35:39] back so this this is something that's [35:40] very common it happened ever ever since [35:42] the iPhone 5 Series so the iPhone 3 3GS [35:45] the 4 the 4S you never needed to bend [35:47] out corners to use the to fit in a new [35:49] screen it was just it was unheard if it [35:50] was never necessary and now at the [35:52] iPhone 5 Apple started using these [35:53] terrible cases with the 5 the 5S the 6 [35:56] and so on where the case would it would [35:58] bend inwards and then you couldn't fit a [36:00] new screen it was for everybody who [36:02] fixes iPhone screens you realize this is [36:03] something that started really started [36:04] with the five and and there are many [36:07] there are tools that exist the gtool [36:09] exists it's like 50 or 100 bucks it [36:10] allows you to to return it to factory or [36:12] you have my preferred method which is a [36:14] flathead screwdriver and uh and a hammer [36:16] again we all have our preferences but as [36:19] long as you get the job done as long as [36:20] the corner is secure as long as it's not [36:22] bending inwards and and flexing the [36:24] phone screen you're fine it's a totally [36:26] doable repair [36:28] as many people with the G tool will [36:29] testify if you have a you have you can [36:31] have a bend in the corner and you can [36:32] still bend it you can you can fix that [36:34] perfectly but you know who can't fix [36:35] that perfectly the Apple authorized [36:37] reseller actually I shouldn't say [36:38] because the Apple authorized reseller is [36:39] just mailing it once he mails it to the [36:41] place that will actually do the repair [36:43] they'll say we have to swap it out [36:44] because the corner is a little bent and [36:46] again really important point to bring up [36:48] is that they're not actually doing a [36:49] repair of your device they are replacing [36:51] it for the slightest of reasons uh let's [36:55] see wow there is a lot chat [36:58] here it's $129 yeah they raised it yeah [37:01] shows you shows you how much I keep in [37:03] touch with iPhone screen repair [37:05] prices [37:08] uh I kind of want to do more headphone [37:10] jack ones I really want to do some more [37:12] headphone jack ones because that's just [37:14] fun that's just fun I mean like this 349 [37:17] for the headphone jack I don't know why [37:19] I have so much fun with that but that is [37:21] fun let's get some going here let's see [37:25] if anybody will give me something [37:26] different [37:29] but before I do that I have to put on my [37:31] robe and my wizard hat so let's just get [37:34] on my okay that's my [37:36] robe and and that's my wizard hat all [37:40] righty robe and wizard hat got to make [37:42] sure we're [37:44] in we are in our [37:49] disguise thank you for calling Gator [37:51] Tech an apple Premiere partner your [37:54] source for Apple sales service training [37:56] and more this call may be monitored or [37:59] recorded for quality and training [38:01] purposes for store hours and directions [38:04] press one for service press two for [38:07] sales and training [38:10] press if you are a commercial or [38:12] business client please press one to be [38:15] connected to our business team for phone [38:17] troubleshooting of your Apple product [38:19] press two for information [38:22] about if you purchased Apple Care on [38:25] your new device or are still within the [38:27] first 90 days of purchase you're [38:29] eligible for complimentary phone support [38:31] by calling Apple Care at800 a c r e [38:36] that's [38:38] 8002752273 [38:40] press pound to hear this again or press [38:43] start to go back to the previous menu I [38:45] want to go to the previous [38:49] menu okay so I'm just going to assume [38:51] that the place that I called here uh [38:53] there's no way to contact them because [38:54] it's shitty ivr and hang up next [38:59] I those things are they're customer [39:01] service they're sales Killers like [39:04] there's no faster way to kill your sales [39:06] than using an ivr [39:09] truthfully if you want Less business to [39:11] flow in if you want to make less money [39:12] year after year just just get an [39:18] ivr 904 559 [39:25] 3537 oh that's that's the wrong number [39:28] that's [39:29] turkey I almost called [39:39] turkey thank you for calling Tech genius [39:41] how can I help you hi I just wanted to [39:43] know if you fixed [39:44] iPhones uh we do but uh we're partnering [39:47] with Apple so we have to follow certain [39:49] policies that being uh we have to mail [39:51] it out [39:52] actually okay so I I I'm not sure if [39:55] this is something you can help with so I [39:56] I I was I was at the gym and I [39:58] accidentally tugged on the headphone [40:00] plug and now my I guess the plug of the [40:02] headphone is stuck in the Jack but [40:03] there's nothing for me to pull it out by [40:05] uh is that something that you can [40:06] replace [40:08] or um we can we can replace a headph [40:12] well a headphone jack no actually I [40:13] don't think we can replace it if it was [40:14] the battery port yes but um we I would [40:18] recommend personally getting a pair of [40:20] tweezers and trying uh wiggle it out [40:23] yeah I tried that and I went I went to [40:24] Home Depot and the guy spent like a half [40:26] hour with something he was really [40:27] helpful but he said that that's stuck in [40:30] there [40:33] um otherwi I don't think so otherwise [40:36] I'm sorry all right no worri so so I [40:38] just had a curiosity I guess what would [40:40] my options be if I wanted to have it [40:41] done through you like worst case [40:44] scenario well worst case scenario it [40:46] would probably be a whole unit [40:47] replacement in which if they can't get [40:50] it out [40:51] then actually which for Apple does we [40:55] would have to mail it out to them and [40:56] they'd probably send you back a whole [40:57] new phone unless we can get out [40:59] ourselves all right now this is out of [41:01] warranty so I a so like what would the [41:03] cost be on that because I know this is [41:05] over what exact what kind of what [41:07] version of it is it it's an iPhone 6 I [41:10] got it at least two years ago there's no [41:11] Apple Care on that [41:13] anymore um if we had to replace the [41:16] whole thing and they were and even we [41:18] were unable to get it out uh you were [41:21] looking about 299.99 plus tax all right [41:24] so 299 plus tax now just out of [41:26] curiosity and I'm sorry for being a pan [41:27] in the ass I've just been reading too [41:29] much stuff on the internet I've heard [41:30] that there's like a little there like [41:32] the charging port in the headphones is [41:33] on a separate cable that plugs into the [41:35] board is there any way to just replace [41:36] that thing without replacing the whole [41:45] phone I feel so bad for this guy he [41:47] hates working for let me look for [41:48] something real fast he really he like he [41:51] doesn't want to be limited by this [41:52] system he wants to help me and that's [41:54] the point I want to get across like [41:56] they're not bad people they want want to [41:57] help but they're tied and this their [41:59] balls are in a vice grip again opinion [42:02] opinion my opinion their balls are in a [42:04] vice grip by the Apple [42:06] system he really wants to help he really [42:09] does like people are innately good [42:11] technicians are innately good but he [42:14] can't he can't he's not allowed they'll [42:18] tie the vice grip and his balls will [42:20] belong to Tim Cook [42:29] damn 1,200 viewers [42:38] wow there's such cognitive dissonance [42:40] here like from the very beginning of the [42:42] call I want you to understand that from [42:43] the very beginning of the call he just [42:45] he couldn't stand the like he had to [42:47] open the call saying yes we do but we [42:49] have to follow Apple's guidelines so in [42:50] in other words yes we do fix them but we [42:53] follow Apple's guidelines so we probably [42:55] can't do [ __ ] for you like he really [42:56] wants to help he hates that he has to [42:58] follow these guidelines he hates that he [43:00] has to give this this scripted [43:04] answer this is not even just about [43:06] independent repair centers this is about [43:08] the own Apple this is about the [43:09] authorized service centers themselves [43:11] wishing that they could offer you better [43:12] service he wants to replace the five or [43:14] $10 [43:16] cable I hope your outgoing is muted of [43:19] course it is what kind of noob do you [43:21] take me for sir unfortunately we can't [43:23] do that um we can't just replace the [43:25] audio ports even though they are separ [43:28] all right no worries I I really [43:29] appreciate your time thank you very much [43:30] for your help no problem bye-bye [43:38] bye-bye Jess is the only one complaining [43:40] about the [43:41] audio ah [43:45] grandma grandma grandma [43:49] grandma turn up your volume Grandma [43:52] clean the wax out of your ears Grandma [43:55] hey I put [43:57] ah all right so I think we've done I I [44:00] could do this all day but I don't really [44:02] want this to be a two or five hour long [44:04] video and I I really I hope I've gotten [44:07] my point across here I guess long story [44:10] short again at the there are some apple [44:13] authorized places out there that just [44:14] genuinely don't care don't and don't [44:17] even know what's going on inside these [44:19] devices but there are ones out there [44:21] that that do care they want to give you [44:23] good service they want to be able to [44:25] help you but they're hands are [44:27] completely tied and this is why we need [44:29] this right to repair bill because as you [44:31] can see the again if you want to make [44:33] any argument against independent repair [44:35] call up authorized repair senters again [44:37] I'm not I'm you know this this isn't [44:39] made up [ __ ] I'm just going through [44:41] Apple's site just going through their [44:43] own site and we're just [44:46] looking like I'm just going through [44:48] their locations here like I'm just going [44:50] through the locations that are listed on [44:52] their own site actually I guess I should [44:53] call Sunny let's see what Sunny would [44:55] say let's see what would Sunny say for [44:58] touch IC we got confirmation by the way [45:00] huh someone called he's authorized by [45:02] Apple and he said they make them ship it [45:04] out yeah yeah I know again what I'm [45:06] saying is it's not it's not that the [45:07] people at the Apple authorized place [45:08] it's Apple that do this it's Apple that [45:11] do this it's them they're the they're [45:13] the crooks my opinion [45:17] opinion no law all right in my [45:21] opinion uh let's let's see what Sunny [45:24] has to say [45:27] actually crap I took off my plug-in his [45:30] receptionist is going to recognize [45:32] me [45:35] Ro why did I take off the [45:45] plugin chain [45:48] after [45:50] [Music] [45:55] five after [45:57] [Music] [45:59] seven okay no that's that's that's wrong [46:02] that's too [46:05] far all right that's my wizard [46:08] hat now I got to put on my Cape wizard [46:11] hat and Cape all [46:16] right last one last one I got to [46:21] actually get some work done because I [46:23] haven't gotten [ __ ] done today this [46:25] afternoon it's not it's hard to get work [46:28] done when you're calling and [46:43] trolling what is youis using for voice [46:45] changing I'm using Reva uh roie roie can [46:49] help you hey I'm having a problem with [46:51] my iPhone 6 I just wanted to know if [46:53] you'd be able to help me with it yeah [46:55] what's going on so I'm getting these [46:58] flickering bars in the top of the screen [46:59] and I can't put anything in the like I [47:01] can't type my passcode in and I went to [47:03] the Apple store and they said that [47:04] there's no way to fix it or to get the [47:06] data without replacing it I just need [47:08] the data I don't even care about the [47:09] phone is there any way you could help me [47:10] with that yeah the data recovery for [47:12] that is uh uh [47:15] $245 all right uh I'm sorry so so it's [47:20] fixable yes it is fixable uh I think [47:23] since it is just that issue and the [47:25] screen is not damag we [47:27] uh it might be closer to [47:29] $200 oh that's great thank you so much [47:32] by by the way sunny sunny sunny you're [47:35] you're on stream you you answered the [47:37] right [47:38] question where you mean oh it's Louis [47:42] yeah what's up oh we troll yeah I called [47:44] the Apple guy and they said for 2,000 [47:46] bucks they can't get my data so I wanted [47:48] to call you just to to prove that you [47:51] can yeah you passed okay we got to get [47:56] you're awesome Sunny thank you so much [47:58] no problem [47:59] bye-bye I I got I got to get Sunny [48:02] something I just wasted his [48:04] time I gota [48:07] that's I'm not going to troll Sunny okay [48:10] so that that's it is I think we've [48:11] gotten the point across here today so [48:13] again I I for all you Apple authorized [48:16] places who actually do want to offer [48:17] good [48:18] service I I feel for you I really do and [48:21] I know it's not you I know it's I know [48:23] it's your in my opinion very oppressive [48:28] uh oppressive people above you but yeah [48:32] right to repair right to repair Bill uh [48:34] talk to your legislators talk to your [48:36] assembly people talk to your Senators [48:38] this is important because again today [48:40] it's the stupid little phone crap but [48:42] someday it's going to be everything and [48:45] that is not a world that I want to live [48:47] in