Ohio Police Arrest Simon Lopez After Dispatcher Decodes Pizza 911 Call

KGET News

Active listening to vocal tone rather than strict call protocol enabled an emergency dispatcher to decode a covert domestic violence plea and coordinate a silent arrest.

AI-assisted summary of Woman disguises 911 call by ordering pizza — original source. Check the original for full context.

Source published: 2019-11-23

Key ideas

An Ohio woman covertly alerted emergency services to an active domestic violence situation by pretending to order a pizza while the abuser was present in the room. (0:00)
Veteran 911 dispatcher Tim Teneyck decoded the coded distress call using close-ended questions disguised as food options to assess medical need and suspect presence. (0:48)
Responding police officers were instructed to shut off their sirens on approach, leading to the successful arrest of suspect Simon Lopez. (1:46)
Oregon Police Chief Michael Navarre stated that in his 42 years of law enforcement, he had never seen a caller use a pizza order to report domestic violence. (1:46)

Detailed notes

## Background Published on YouTube by KGET News on November 23, 2019, this report covers an extraordinary emergency call titled 'Woman disguises 911 call by ordering pizza.' The video description succinctly reflects this premise, recounting how a caller covertly sought help during an ongoing domestic crisis.

## TL;DR When a woman dialed 911 in Oregon, Ohio, pretending to order a pizza, veteran dispatcher Tim Teneyck quickly recognized the covert plea for help rather than dismissing it as a wrong number. By asking targeted, yes-or-no questions framed around pizza toppings and sizes, Teneyck confirmed an active domestic assault without alerting the suspect in the room. He dispatched patrol units with instructions to approach silently with their sirens off, leading to the prompt arrest of Simon Lopez. It was later revealed the caller was the victim's daughter, whose quick thinking to protect her mother was widely praised by local law enforcement alongside domestic violence support resources.

## Atmosphere & style The broadcast carries a tense, chilling undertone that swiftly pivots into a narrative of profound relief and professional admiration. Listening to the authentic dispatch audio creates an edge-of-your-seat atmosphere, where the caller's subtle inflections and disguised answers convey immense vulnerability and danger. Both Dispatcher Tim Teneyck and Police Chief Michael Navarre offer reflective, earnest commentary that underscores how close the situation came to catastrophe, leaving viewers with a powerful appreciation for alert intuition under pressure.

## Bulletin - [00:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=0s) An Ohio woman covertly alerted emergency services to an active domestic violence situation by pretending to order a pizza while the abuser was present in the room. - [00:48](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=48s) Veteran 911 dispatcher Tim Teneyck decoded the coded distress call using close-ended questions disguised as food options to assess medical need and suspect presence. - [01:46](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=106s) Responding police officers were instructed to shut off their sirens on approach, leading to the successful arrest of suspect Simon Lopez. - [01:46](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=106s) Oregon Police Chief Michael Navarre stated that in his 42 years of law enforcement, he had never seen a caller use a pizza order to report domestic violence.

## Key takeaways - [00:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=0s) A woman contacted Oregon, Ohio 911 pretending to place a pizza delivery order to conceal her call from an active abuser. - [00:15](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=15s) Dispatcher Tim Teneyck initially informed the caller she had dialed the wrong number before catching her urgent inflection. - [00:35](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=35s) Emergency dispatchers are not formally trained on viral coded scenarios like ordering pizza, relying instead on deep listening skills. - [00:48](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=48s) Teneyck adapted by asking close-ended yes-or-no questions that the caller could answer without breaking character. - [01:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=60s) The caller confirmed the suspect was present by asking for a 'large pizza' and indicated no medical help was needed with 'with pepperoni.' - [01:12](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=72s) Dispatch ordered responding patrol units to deactivate their sirens prior to arrival to prevent alarming the suspect. - [01:28](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=88s) Teneyck acknowledged that many other dispatchers admitted they likely would have hung up on or dismissed the call. - [01:46](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=106s) Police Chief Michael Navarre noted that in 42 years of policing, he had never encountered this disguised distress method. - [02:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=120s) Navarre highlighted that the caller conveyed her life-threatening danger primarily through vocal tone rather than direct words. - [02:08](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=128s) Officers arrived at the apartment silently and arrested the alleged abuser, Simon Lopez. - [02:15](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=135s) The caller was revealed to be the victim's daughter, who ordered the pizza to keep the attacker calm and prevent him from fleeing before police arrived.

## Detailed walkthrough ### [00:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=0s) A Coded Call to 911 and Tim Teneyck's Quick Intuition

News anchor Tami introduces a chilling incident in Ohio where an apparent wrong number quickly revealed itself to be a desperate plea for help. A local woman managed to contact emergency services while in danger, relying entirely on whether the person on the other end of the line would catch what was really happening. Reporting on the incident, Micaela Marshall brings in the actual audio recording from the Oregon, Ohio dispatch center. When veteran dispatcher Tim Teneyck answers the line with standard protocol, the caller immediately requests to place a food order, stating that she wants to order a pizza and beginning to give an apartment address.

Teneyck initially pushes back, questioning why someone is dialing an emergency line for take-out and informing her that she has dialed the wrong number. Sensing her window of opportunity closing, the caller urgently insists, telling him that he is not understanding her. That subtle shift in inflection and insistence triggers Teneyck's instincts, prompting him to reply that he finally understands what is happening. Despite having fourteen years of service in dispatch, Teneyck admits he had never encountered a scenario like this on the job. Addressing the viral nature of such tactics, Tim Teneyck explains: “You see it on facebook but it's not something that anybody has ever been trained for. We're just trained to listen.”

```mermaid flowchart TD accTitle: Pizza 911 Call Progression accDescr: Flow diagram showing how the coded 911 call was decoded by Dispatcher Tim Teneyck to send silent police response. subgraph CallInitiation["Caller (Victim's Daughter)"] A["Dials 911"] --> B["Orders large pizza to disguise call"] B --> C["Insists dispatcher is not understanding"] end subgraph DispatchResponse["Dispatcher Tim Teneyck"] C --> D["Recognizes covert domestic violence plea"] D --> E["Asks yes/no questions disguised as pizza details"] E --> F["Instructs officers: 'Turn your sirens off'"] end subgraph Resolution["Police Action"] F --> G["Officers arrive quietly at apartment"] G --> H["Simon Lopez arrested"] end ```

[00:48](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=48s) Decoding the Pizza Order and Silent Police Dispatch

While domestic violence calls are routine for emergency dispatchers, this specific encounter required careful, covert coordination to avoid alerting the aggressor in the room. Teneyck immediately pivoted to asking close-ended questions that the caller could answer under the guise of placing an order. When Teneyck asks if the suspect is still present, the caller replies affirmatively while continuing her cover: "Yep. I need a large pizza." Teneyck then asks whether anyone requires medical attention, to which she seamlessly replies, "No. With pepperoni."

Armed with confirmation that an assault was underway and the perpetrator remained in the immediate vicinity, Teneyck alerted responding patrol units with specific tactical instructions. Relaying the situation over the radio, Teneyck told officers: “Turn your sirens off before you get there. Caller ordered a pizza. And agreed with everything I said that there's domestic violence going on.” Teneyck noted that his intuition immediately signaled that something was off, reaffirming that deep, active listening remains the most critical skill in emergency communication. Refecting on the near miss, Tim Teneyck noted: “Other dispatchers that I've talked to would not have picked up on this. They've told me they wouldn't have picked up on this.”

- Dispatcher Tim Teneyck has served 14 years as an emergency dispatcher. - The caller used order specifics ("large pizza" and "with pepperoni") to confirm the suspect was present and that medical assistance was not needed. - Responding officers were explicitly instructed to deactivate their sirens upon approach to preserve the element of surprise.

[01:46](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=106s) Arrest of Simon Lopez and Domestic Violence Support

Oregon Police Chief Michael Navarre commended Teneyck's quick thinking, pointing out that in many standard dispatch environments, an apparent prank or misdialed food order could have led to an abrupt disconnection. In his extensive career, the chief had never encountered a victim using a pizza order as a domestic violence distress code, remarking: “Not in all my years, not in my 42 years of law enforcement.” Chief Navarre emphasized that if someone finds themselves trapped in a hostile situation where speaking freely is impossible, the key is conveying peril by any means possible, noting: “Somehow or another convey to that police dispatcher that you are in trouble. And this woman did that. She did that not with her words, but with the tone of her voice.”

Because of the fast coordination between the caller and the dispatch desk, officers arrived silently and took the alleged abuser, Simon Lopez, into custody. Praising the successful intervention, Chief Michael Navarre remarked: “He handled the call beautifully and it had a happy ending.” In the aftermath, it was revealed that the caller was the victim's daughter. Her deliberate strategy in ordering the pizza was designed to keep the man who was assaulting her mother calm and prevent him from fleeing the scene before law enforcement could arrive. Closing the report, anchor Tami shared local and national support resources for individuals experiencing domestic violence:

- Alliance Against Family Violence and Sexual Assault: 322-0931 - 24-Hour Crisis Hotline: 327-1091 - National Domestic Violence Hotline: 1-800-799-SAFE (1-800-799-7233) - Immediate emergency assistance: 911

## Mentioned Alliance Against Family Violence and Sexual Assault, Facebook, KGET News, Micaela Marshall, Michael Navarre, National Domestic Violence Hotline, Oregon, Ohio, Simon Lopez, Tami, Tim Teneyck

## Video description Woman disguises 911 call by ordering pizza

[Source](https://www.youtube.com/watch?v=ZJL_8kNFmTI)

中文简报

接线员识破“点披萨”报警暗语俄亥俄州警方逮捕嫌疑人西蒙·洛佩斯紧急调度员凭借对语气的敏锐辨析而非死板遵循接警流程，成功破解了一起隐蔽的家暴求救，并协调警方实施了静默抓捕。在俄亥俄州俄勒冈市，一名女子拨打911假装订购披萨，资深接线员蒂姆·泰尼克（Tim Teneyck）迅速察觉到这并非拨错电话，而是一通隐蔽的求救。泰尼克围绕披萨配料和尺寸等细节提出针对性的是非题，在不惊动屋内嫌疑人的情况下确认了正在发生的家庭暴力。他随后调度巡逻警力并指示其关闭警笛静默靠近，促成了对西蒙·洛佩斯（Simon Lopez）的迅速逮捕。事后证实，报警人是受害者的女儿，她为保护母亲所展现的机智应对受到了当地警方和家暴援助机构的高度赞赏。俄亥俄州一名女子在施暴者共处一室的情况下，假装点披萨隐蔽地向紧急求助机构通报了正在发生的家暴事件。 (0:00) 资深911接线员蒂姆·泰尼克通过伪装成餐食选项的是非题，成功破译了暗语求救，以评估医疗需求和嫌疑人是否在场。 (0:48) 出警警员接到指示在接近现场时关闭警笛，随后成功将嫌疑人西蒙·洛佩斯逮捕。 (1:46) 俄勒冈市警察局长迈克尔·纳瓦尔表示，在他42年的执法生涯中，从未见过有报警人通过假装点披萨来举报家庭暴力。 (1:46)

Reading summary

In Oregon, Ohio, emergency dispatcher Tim Teneyck successfully decoded a domestic violence call disguised as a pizza order, coordinating a covert police response that led to the suspect's arrest. Recognizing a Covert Distress Signal (0:00) When a caller began ordering a pizza and providing an apartment address on an emergency line, dispatcher Tim Teneyck initially informed her that she had dialed the wrong number. The caller urgently insisted that he did not understand her, which prompted Teneyck to recognize that she was attempting to disguise a call for help. Although Teneyck noted that the scenario is widely circulated on social media, dispatchers receive no formal training for it, making active listening and intuition critical. Covert Triage and Tactical Dispatch (0:48) To prevent tipping off the aggressor, Teneyck pivoted to asking yes-or-no questions that the caller answered under the cover of a food order. When asked if the suspect was present, she answered, 'Yep. I need a large pizza,' and confirmed that medical help was not needed by adding, 'No. With pepperoni.' Having verified the domestic assault and the suspect's presence, Teneyck dispatched units with specific tactical directions to approach with their sirens turned off to preserve the element of surprise. Apprehension and Tactical Significance (1:46) Quietly arriving at the apartment, officers arrested the suspect, Simon Lopez. The caller was later identified as the victim's daughter, who placed the fake pizza order to avoid agitating the man assaulting her mother and to keep him from fleeing. Oregon Police Chief Michael Navarre highlighted that in his 42 years in law enforcement, he had never seen a pizza order used as an emergency distress code, praising Teneyck for catching the subtle vocal inflection rather than hanging up. The incident demonstrates the value of active listening when callers cannot speak freely, prompting officials to emphasize that victims should convey danger through tone or any possible means while sharing resources like the National Domestic Violence Hotline (1-800-799-SAFE).

精炼阅读摘要

俄亥俄州俄勒冈市一名女子在母亲遭遇家庭暴力时，机智地通过向911假装订购披萨发出求救信号；资深调度员Tim Teneyck敏锐捕捉到异常语气并迅速破译暗号，协助警方在无警笛掩护下成功抓获嫌疑人。敏锐倾听突破常规接警惯性 (0:00) 在俄亥俄州俄勒冈市的一起紧急事件中，受害者的女儿在面临家庭暴力危机且无法自由发声的情况下拨通了911，试图以点外卖披萨为掩护向外界求援。拥有14年接警经验的调度员Tim Teneyck起初依照常规流程提出质疑并告知对方拨错了号码，但报警人随即急迫地强调其并未理解真实处境。这一细微的语气变化与坚持立刻触动了Teneyck的职业直觉，促使他迅速识别出这是一通伪装的求救电话。Teneyck事后表示，尽管此类暗号在社交媒体上广为流传，但应急调度部门从未对此类情境开展过系统性培训，能够化解危机完全依赖接警人员深度倾听的核心专业技能，其他多位同行甚至坦言遇到类似情况很可能会直接挂断。外卖暗语协同与静默出警战术 (0:48) 为确保通话不引起身旁施暴者的警觉，Teneyck在确认情况后迅速调整策略，将关键核实转变为封闭式提问，引导报警人以披萨规格与配料为伪装进行双向沟通。当调度员询问嫌疑人是否仍在现场时，报警人顺畅地回应称“是的，我需要一个大号披萨”以确认嫌疑人尚未离开；随后面对是否需要医疗救助的询问，报警人则以“不需要，加意大利辣香肠”完成了否定回答。在准确获取攻击正在发生且施暴者仍留在公寓内的情报后，Teneyck通过无线电向出警人员下达了严格的战术指令，明确要求巡逻车辆在接近现场前关闭警笛，以最大限度保留出其不意的战术优势，防止嫌疑人逃跑或激化暴力行为。成功抓捕施暴者与家庭暴力干预 (1:46) 由于接警台与现场报警人员之间隐蔽且迅速的战术协同，出警警官得以在不惊动施暴者的情况下悄然抵达成案公寓，当场将涉案男子Simon Lopez抓捕归案。有着42年执法经验的俄勒冈市警察局长Michael Navarre对Teneyck的果断处置给予高度赞誉，并坦言在其漫长的职业生涯中从未遇见过利用订购披萨作为家暴求助暗号的真实案例。Navarre局长强调，在极端受控的危险环境下，受害人必须通过各种可能的方式传递求救信号，而本案报警人正是成功利用了坚定的语气与语调实现自救。后续调查证实报警人系受害人的女儿，其伪装订餐的策略成功稳住了施暴者情绪。针对此类危机，公共渠道亦重申了包括反家庭暴力与性侵联盟（322-0931）、24小时危机热线（327-1091）及全国反家庭暴力热线（1-800-799-7233）在内的专业干预支持网络。本案凸显了在无法自由言语的家暴危机中受害者借助语调求生的机智，以及应急接警员凭借主动倾听打破思维定势的关键价值；但同时正如一线调度员与警方高层所指出的，现行应急体系并未对社交媒体上流传的暗语求救提供标准化培训，此类极端场景的化险为夷仍高度依赖个案中调度人员的敏锐直觉与应变能力。

Detailed notes — zh

## Background 该报道由 KGET News 于 2019 年 11 月 23 日发布在 YouTube 平台。页面简介直接点明了核心事件：一名身处危险中的女子通过伪装成点外卖披萨的方式拨打了 911 电话报警求救。 ## TL;DR 在俄亥俄州奥勒冈市，一名女子为稳住殴打其母亲的施暴者，机智地拨打 911 伪装成订购披萨进行隐蔽求救。经验丰富的接警调度员 Tim Teneyck 敏锐察觉到异样后，通过默契的封闭式暗语提问迅速核实了家暴险情，并指示出警巡警关闭警笛前往现场。警方最终成功将涉案男子 Simon Lopez 当场拘留入狱，当地警察局长对此举的默契与果断给予了极高赞誉，报道文末同时附上了多项反家暴求助资源。 ## Atmosphere & style 整条新闻呈现出一种从命悬一线的紧迫感逐渐转向尘埃落定的释然与振奋。真实 911 通话录音的切入极具张力，调度员与报警人之间隐秘而惊心动魄的暗语试探，让听众瞬间感受到受害者屏息求生的压迫感。随着受访调度员平实冷静的讲述和警方的成功抓捕，叙事节奏从悬疑惊险平稳过渡至温情与敬佩，体现了极高的职业素养与人性光辉。 ## Bulletin - [00:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=0s) 俄亥俄州奥勒冈市一名女子通过将 911 报警伪装成订披萨外卖，成功在施暴者身旁隐蔽求救。 - [00:34](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=34s) 拥有 14 年经验的调度员 Tim Teneyck 敏锐察觉异常，通过巧妙的封闭式提问核实险情，并指示出警警车关闭警笛以防惊动嫌疑人。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 警方赶赴现场后成功逮捕涉嫌殴打母亲的男子 Simon Lopez，受害者女儿的机智伪装成功阻止了施暴者逃跑。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 奥勒冈市警察局长指出此类暗语求救极为罕见，并强调在极端危急关头通过语气与暗号向警方传达险情是有效的自救方式。 ## Key takeaways - [00:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=0s) 报警人拨打 911 谎称订外卖披萨，并在调度员提醒打错时以“你没明白我的意思”促使对方警觉。 - [00:34](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=34s) 调度员 Tim Teneyck 具有 14 年接警经验，坦言应对此类社交媒体流传的暗语求救从未受过针对性培训，全凭职业倾听直觉。 - [00:34](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=34s) 调度员迅速采用“封闭式提问”配合伪装，以披萨订单选项为掩护确认嫌疑人仍在现场且无需救护车。 - [00:34](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=34s) 调度员在派警指令中明确要求巡警在接近现场前关闭警笛，以防止现场家庭暴力进一步升级或嫌疑人逃跑。 - [00:34](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=34s) 其他接警同行向 Teneyck 表示，如果换成他们处理该通话，极可能会因误判为拨错电话而直接挂断。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 奥勒冈市警察局长 Michael Navarre 表示在其 42 年的执法生涯中，从未见过通过订披萨暗示家暴的真实案例。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 警方强调在受限危险环境下，通过非寻常语调和自创暗号向调度员传递求救信号是极其正确的抉择。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 涉嫌施暴的男子 Simon Lopez 最终被警方当场羁押入狱。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 致电者为受害人女儿，其策略初衷是防止殴打母亲的施暴者因察觉报警而仓皇逃离现场。 - [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 报道同步提供了全国家庭暴力热线（1-800-799-SAFE）及多项地方危机干预资源，呼吁遭遇危险时积极求助。 ## Detailed walkthrough ### [00:00](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=0s) 伪装成披萨外卖的紧急求救电话俄亥俄州发生了一起乍看之下像是打错号码、实则是生死求救的紧急警情。新闻主播 Tami 介绍，一名女子通过极为隐蔽的方式拨通了 911 报警电话，幸运的是接警调度员保持了极高的警惕性并仔细倾听。随后，记者 Micaela Marshall 带来了这起事件的详细报道。在公布的真实报警录音中，调度员按例接起电话询问，对方却直接说：“我想订一份披萨，送到……”。接警员一开始感到疑惑并反问：“你打 911 是为了订披萨？”女子含糊地应答并报出公寓门牌号，调度员提醒她：“想订披萨的话，你打错电话了。”就在此时，报警人急切且压低声音坚决地打断他：“不、不、不……你没明白我的意思。”调度员瞬间敏锐地警觉起来，回应道：“我现在明白了。” ```mermaid flowchart TD accTitle: 911暗语求救沟通流程 accDescr: 展示受害人如何通过披萨订单与调度员达成闭环暗语交流 subgraph Caller["报警人（受害者女儿）"] C1["'我想订一份披萨...'"] C2["'不不不，你没明白我的意思'"] C3["'是的，我需要大号披萨'"] C4["'不要，要加意式辣香肠'"] end subgraph Dispatcher["调度员 Tim Teneyck"] D1["'这里是 911，你打错电话了'"] D2["察觉异样：'我现在明白了'"] D3["'另一个人还在那里吗？'"] D4["'需要医疗救护吗？'"] end C1 --> D1 D1 --> C2 C2 --> D2 D2 --> D3 D3 --> C3 D3 --> D4 D4 --> C4 ``` --- ### [00:34](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=34s) 调度员与报警人的暗语对话与果断派警拥有 14 年接警经验的俄亥俄州奥勒冈市（Oregon）911 调度员 Tim Teneyck 表示，这是他整个职业生涯中从未遇到过的警情。调度员直言：“You see it on facebook but it's not something that anybody has ever been trained for. We're just trained to listen.”（你可能会在 Facebook 等社交媒体上看到这种段子或故事，但这是任何人在岗前培训中都从未受训过的。我们接受的训练就是去倾听。）Teneyck 补充说明，家暴求助电话非常普遍，但以这种伪装形式出现的还真是头一回。在察觉情况危急后，Teneyck 迅速转换为巧妙的“封闭式提问”，以配合女子的披萨点单伪装： - 调度员问：“另一个人还在那里吗？”女子立刻回答：“是的，我需要一份大号披萨。” - 调度员紧接着核实伤情：“好的。医疗救助呢，你需要叫救护车吗？”女子迅速配合拒绝：“不要，要加意式辣香肠。” 确认现场正发生家庭暴力且施暴者就在身边后，Teneyck 立即向出警巡警发出极为专业的警告指令：“到现场之前关掉警笛。报警人订了披萨，并且顺着我的话确认了现场正在发生家庭暴力。”Teneyck 依靠直觉判断出事态严重，他坦言事后与其他同行交流时：“Other dispatchers that I've talked to would not have picked up on this. They've told me they wouldn't have picked up on this.”（我聊过的其他调度员都说他们可能根本察觉不到异常，他们直截了当地告诉我他们肯定听不出来。） --- ### [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) 警方赞誉、嫌疑人落网及求助渠道奥勒冈市警察局长 Michael Navarre 对调度员的处理给予了极高评价。他指出有些接警员在听到“订披萨”时可能直接就把电话挂断了，并感慨道：“Not in all my years, not in all my 42 years of law enforcement.”（在我所有的从业经历里，在我整整 42 年的执法生涯中，都从未见过以订披萨来暗示家暴的情况。）但他强调，在身陷险境时创造某种暗号通知 911 绝对是正确的做法。关于公众面临类似处境时的应对方式，Navarre 局长建议：“Somehow or another convey to that police dispatcher that you are in trouble. And this woman did that. She did that not with her words, but with the tone of her voice.”（想方设法让警方调度员明白你正身处困境。这名女性做到了，她不是靠明说的词句，而是靠语调传达出来的。）局长总结道，Teneyck 完美地处置了这次通话，迎来了圆满的结局。正是由于报警人与调度员的双向默契与机智反应，涉嫌施暴的男子 Simon Lopez 当场被警方拘留并关押入狱。 - **报警动机**：致电的年轻女性是受害者的女儿，她表示伪装点外卖是为了稳住施暴者，防止对方在殴打其母亲后察觉报警而仓皇逃跑，该策略最终大获成功。 - **家暴求助资源汇总**： - 反家庭暴力与性侵犯联盟（Alliance Against Family Violence and Sexual Assault）：322-0931 - 24 小时危机干预热线（24-Hour Crisis Hotline）：327-1091 - 全国家庭暴力热线（National Domestic Violence Hotline）：1-800-799-SAFE (7233) - 遇到紧急危险情况：请直接拨打 911。 ## Notable quotes > [01:26](https://www.youtube.com/watch?v=ZJL_8kNFmTI&t=86s) Somehow or another convey to that police dispatcher that you are in trouble. And this woman did that. She did that not with her words, but with the tone of her voice. — Michael Navarre ## Mentioned Tami, Micaela Marshall, Tim Teneyck, Michael Navarre, Simon Lopez, 奥勒冈市警察局, KGET News, Facebook, 反家庭暴力与性侵犯联盟, 全国家庭暴力热线 ## Video description Woman disguises 911 call by ordering pizza [Source](https://www.youtube.com/watch?v=ZJL_8kNFmTI)

Source quotes

[1:26] Michael Navarre: Somehow or another convey to that police dispatcher that you are in trouble. And this woman did that. She did that not with her words, but with the tone of her voice.

Original transcript

[0:00] TAMI [0:02] A WRONG CALL AT FIRST [0:03] GLANCE QUICKLY TURNED OUT TO BE [0:04] A CALL FOR HELP. LUCKILY FOR AN [0:05] OHIO WOMAN-- [0:08] HER 9-1-1 DISPATCHER WAS [0:09] LISTENING VERY [0:09] CAREFULLY. [0:11] MICAELA MARSHALL REPORTS. [0:15] Dispatcher: "Oregon 911." [0:16] caller: "I would like to order a [0:16] pizza [0:17] at..." [0:18] Dispatcher: "You called 911 to [0:18] order [0:23] a pizza?" [0:25] caller: "Uh, Yeah, apartment..." [0:26] Dispatcher: "This is the wrong [0:26] number [0:28] to call for a pizza." [0:29] caller: "No no no... you're not [0:31] understanding me." Dispatcher: [0:32] "I'm getting you now." [0:34] MICAELA: IN HIS 14 YEARS OF [0:35] SERVICE... THIS IS A CALL OREGON [0:36] DISPATCHER TIM [0:38] TENEYCK HAS NEVER GOTTEN BEFORE. [0:38] Tim Teneyck, 911 Dispatcher: [0:39] "You [0:42] see it on facebook but it's not [0:43] something that anybody has ever [0:44] been trained for. We're just [0:44] trained [0:45] to listen." [0:48] MICAELA: HE SAYS DOMESTIC [0:49] VIOLENCE CALLS ARE COMMON... [0:50] BUT NOT LIKE THIS. Dispatcher: [0:51] "Is the other guy still [0:51] there?" [0:52] caller: "Yep. I need a large [0:53] pizza." [0:54] Dispatcher: "All right. How [0:54] about [0:58] medical. You need medical?" [0:59] caller: "No. With pepperoni." [1:02] MICAELA: AFTER THIS EXCHANGE - [1:03] TENEYCK ALERTED [1:04] OFFICERS TO HURRY. Dispatcher: [1:05] "Turn your sirens off [1:08] before you get there. Caller [1:09] ordered a pizza. And agreed with [1:11] everything I said that there's [1:12] domestic violence going on." [1:13] MICAELA: TENEYCK SAYS HIS [1:14] INTUITION THAT SOMETHING WASN'T [1:15] RIGHT KICKED IN... WHICH TO HIM, [1:18] REAFFIRMS HOW IMPORTANT [1:19] LISTENING IS IN HIS LINE OF [1:19] WORK. [1:20] Dispatcher: "Thank you how can I [1:21] help you?" [1:22] Tim Teneyck: "Other dispatchers [1:23] that I've talked to would not [1:23] have [1:24] picked up on this. They've told [1:24] me [1:26] they wouldn't have picked up on [1:26] this." [1:26] Chief Michael Navarre: [1:27] "Excellent dispatch work on the [1:28] part of our [1:31] dispatcher. Some dispatchers may [1:31] have hung up." [1:32] MICAELA: OREGON POLICE [1:34] CHIEF MICHAEL NAVARRE TOLD ME [1:35] THAT ORDERING A PIZZA TO [1:36] INDICATE [1:38] DOMESTIC VIOLENCE IS SOMETHING [1:38] HE'S NEVER HEARD OF. [1:39] Chief Michael Navarre: "Not in [1:39] all [1:40] my years, not in my 42 years of [1:40] law [1:41] enforcement." [1:42] MICAELA: BUT COMING UP WITH [1:44] SOME KIND OF CODE TO ALERT 9-1-1 [1:44] THAT YOU'RE IN [1:45] TROUBLE IS THE RIGHT THING TO [1:46] DO. [1:46] THE CHIEF SAYS IF YOU EVER [1:49] FIND YOURSELF IN A SIMILAR [1:50] SITUATION... HERE'S WHAT [1:50] YOU SHOULD DO: [1:51] Chief Michael Navarre: [1:53] "Somehow or another convey to [1:54] that police dispatcher that you [1:55] are in trouble. And this woman [1:56] did [1:57] that. She did that not with her [1:57] words, [2:01] but with the tone of her voice." [2:02] MICAELA: THANKS TO THE QUICK [2:03] THINKING OF BOTH THE CALLER AND [2:04] THE DISPATCHER - THE ALLEGED [2:05] ABUSER, SIMON [2:07] LOPEZ, WAS ARRESTED AND LOCKED [2:07] UP. [2:09] Chief Michael Navarre: "He [2:10] handled the call beautifully and [2:10] it had a happy ending." [2:12] TAMI [2:13] THE VICTIM'S DAUGHTER SAYS [2:16] WHEN SHE MADE THE CALL... SHE [2:17] WAS HOPING TO KEEP THE PERSON [2:17] HITTING HER MOM FROM [2:20] RUNNING AWAY BEFORE POLICE GOT [2:20] THERE. [2:20] THE STRATEGY WORKED. [2:22] TAMI [2:24] THIS STORY IS A REMINDER, IF [2:31] YOU OR ANYBODY YOU KNOW IS A [2:32] VICTIM OF DOMESTIC VIOLENCE, YOU [2:34] CAN CONTACT THE ALLIANCE AGAINST [2:35] FAMILY VIOLENCE AND [2:37] SEXUAL ASSAULT AT 322-0931. YOU [2:38] CAN ALSO CALL THE 24- [2:44] HOUR CRISIS HOTLINE AT 327- [2:44] 1091. [2:45] OR YOU CAN CALL THE [2:46] NATIONAL DOMESTIC VIOLENCE [2:47] HOTLINE AT 1- 800-799-SAFE. [2:47] IN CASE OF AN EMERGENCY, [2:51] CALL 911. [2:53] JIM [2:54] YOU WON'T NEED A BEAN